Rustan & Charlene Tongg – Keller Williams Honolulu

Charlene Tongg and her team were a dream to work with: professional, caring, responsive, creative, and so knowledgable.
We started looking at condos in an area of the city I thought would be good, but in the end it was Charlene’s creativity in getting us to see a single level home in a beautiful neighborhood that won the day. She emailed the description of the property, we saw it that day and submitted our offer and it was accepted.
Charlene and team Tongg were there for us throughout the phases of the deal, the closing, and as willing resources post-​closing.
The entire experience of identifying a property and buying it was positive. I highly recommend Charlene, Rustan, and team Tongg. They are first rate!
Tracy G

Before getting to the Island we had researched and contacted many real estate agents because we wanted to make sure we had the best experience when purchasing our first home. After being disappointed with many agents I contacted Charlene. She was a listing agent for a home we were interested in looking at. The first experience we had was great, before even meeting with us and knowing we were a potential client, Charlene made sure she gave us all the information of the property we needed and she even forwarded an email of all the pictures taken of the property that same day (I was already impressed). Since that was Charlene’s listing she referred me to her partner Brittany Hampton. I don’t have enough words to describe the experience we had working with Brittany. Brittany is hard working, knowledgeable and reliable. After looking at our first property with Brittany she sent us a follow up email to make sure we understood what had to be done if we wanted the property. She made an appointment the next day with us to go over how offers are made and the process here in Hawaii. When we finally found the property we wanted, Brittany immediately came up with a plan to make an offer that was more than likely to be accepted. From the moment our offer got accepted Brittany was on top of everything and made sure we got the things we wanted and needed from the property. The team is incredible. They all work together as a cohesive unit. A special thanks to their assistant Jennifer as well, who handled all of our paperwork and made sure everything was completed in a timely manner. Overall our expectations were more than exceeded. If you are looking to purchase property in Oahu there is no other choice, Tongg & Partners all the way!!!

Charlene and Rustan made my home buying experience delightful. They have an intimate knowledge of the market here and helped me find exactly the house I was looking for. They were experienced with the VA loan process and were excellent negotiators and got me a great deal on my home.

If you are going to purchase a property in the Honolulu area there really is no other choice than Real Estate Agents Rustan & Charlene Tongg-​Keller Williams. They are truly the best. Every step of the way they have worked to make the whole process easy and as carefree as possible. And, their outstanding service doesn’t stop with them. Their whole team helps you, especially their great assistant Jennifer. They all inform you of every step completed in the buying process.

What a great organization! If you go with them customer service will not disappoint. And please ask for Brittany Hampton. She did an outstanding job in finding our new home in Hawaii. She was professional and honest. We gave her all our wants and wishes for a house and she delivered what we wanted. She educated us about the Hawaii market and potential values of our house. It was very informative and helpful. We had no doubts about her ability to find us a great home in Kapolei and she did.

Rustan and Char did an amazing job selling by investment property at Ocean Pointe (Ewa Beach). The time line that Rustan outlined for selling my property was executed to perfection. I had complete confidence and trust in their ability to take care of the transaction. They always kept me updated on all the details of the selling process.
Rustan and his entire team were very responsive to all my questions and concerns. I truly felt like his team was ohana (family) and they were looking out for my best interests.
I was truly blessed to have Rustan and Char as my realtors. I highly recommend Rustan and Char for any real estate needs.

I was brand new to the island and slightly overwhelmed with the nuances of moving half-​way across the world. Within the first two weeks of my arrival to Oahu, Charlene worked closely with me to find time to view plenty of properties to give me a great idea of the market in Hawaii.
Before we met, I was looking for three things in a realtor; patience, an active listener, and a professional to represent me in the process. Charlene clearly exceeded my expectations in all three categories, and made my first time home buying experience extremely easy and fun at the same time. I have honestly had more trouble in the past buying cars. Everyone that Charlene set me up with from the mortgage agency, title company etc. were all extremely personable and a pleasure to work with.
If you are on the move, I highly recommend Charlene to help you with your existing or future home. You will not be disappointed.

Rustan and Char are an outstanding team. Before we even set foot on island, they started to work with my wife and I, jump starting our dream of purchasing our new home.
We consider Rustan and Char not only a exceptionally professional team, but as two amiable friends that we rely on for honest advice and input. When I was gone off island for an extended work period, they took time out of their day to bring my spouse for dinner.
And now, as we begin our exit strategy of the island, they have provided priceless counsel of what our best plans are.
Rustan and Char will always be remembered as «Ohana.»
Thank you both!
(Sorry I couldn’t make the birthday event – I was stuck in the middle of Kahuku for 2 weeks.)

After buying houses on the mainland, we thought we knew much about real estate. We didn’t know how unique Hawaii is for real estate and needed LOTS of help understanding the process! Rustan and Charlene were genuinely concerned about helping us to find just the right fit for our growing family’s needs and when the first property did not work out, they continued the journey with us until we were blessed with the right fit. Right up through closing and even beyond, they are now part of our ohana and we recommend the team to everyone!

My husband and I purchased a short sale property for our first home and I had fully prepared myself for a stressful home buying process, (especially given the stories I’d heard from friends and family about their own experiences with other agents.) Working with Rustan and Charlene was nothing like what I had expected. From our first meeting at Starbucks to the day we closed and got the keys to our first home, the level of service and commitment they showed us was absolutely outstanding.
PROS
–Paperwork was always filed on time.
–Communication was constant and clear between everyone.
–Questions were always answered and explained thoroughly.
–They were both patient and truly listened to our needs and wants.
CONS
–If I think of one, I’ll be sure to list it.
The only hiccup we experienced was when my husband ended up having a last minute mission and got stranded in Guam during our signing date. I ended up having to sign all of the closing documents by myself with a POA. Rustan and Charlene made sure they were there to guide me through the whole process and essentially, hold my hand. They really took the time to address all of our concerns and never, not once, did they make us feel like anything less than their number one priority. If you’re looking for just any realtor, there are definitely plenty out there to choose from. If you’re looking for a realtor that listens to you, knows the market and the facts, utilizes the current technology, brings you 1^st class service and treats their clients like family, then Rustan and Charlene Tongg are your only choice for Hawaii Real Estate. You will not regret your decision.

Rustan & Charlene are wonderful realtors and very nice and so helpful. We needed to sell our parents home in Kalihi Valley. They explained to us on what we needed to do before we prepare for open house. They staged it really nice in the house before open house started.
Throughout this journey with Rustan & Charlene, they were very informative and so helpful. Even when I didn’t understand some things, they were so patient and explained everything with understanding. I’ve learned so much through this whole process and I would highly recommend Rustan & Charlene from Keller Williams Honolulu. They also recommended other professional businesses that helped with insurance, painting, termite inspection and treatment, and etc. We are happy and pleased that Rustan & Charlene helped us with the sale of my parent’s home.

Rus and Char are the best realtor we have met, they are very professional and patient with all of our request, helped us found the right house. If ever we will buy a house again, we will definitly have them help us again, I strong recommand Rus and Char to anyone wants to buy or sell.

Rustan and Charlene made the home buying process as smooth as can be. As a first time home buyer, I naturally went into the process a bit worried about how complicated the entire process was going to be but Rustan and Charlene made everything a walk in the park. I was amazed at how quick the transaction was completed and how they were always so patient with the questions we had. The best thing about these two were that they were still helping out with home repairs and furnishings even after the transaction was complete. Rustan is one of those rare, genuinely kind people you find in a business where you really have to trust who you’re working with. I would definitely recommend all my friends and family to do business with them because of the wonderful experience I had with them. Thanks again Rus and Char!

Rustan and Charlene are FANTASTIC realtors!!!
As a power couple in the real estate business, they truly care about what is important to me and took very special care to show me properties that fulfilled as many of my needs and wants as possible.
They were extremely patient with me as I was taking my time to not only see properties, but also learn the area and understand the dynamics of the neighborhood that I was considering. I never felt rushed, always felt cared for, and was given very good advice regarding the value of the property against the price that is being asked, future value, and identifying other considerations that I never would have thought on my own.
In the real estate business, these two are as connected as you can get. Even though I came with a pre-​qualification letter, they connected me to one of their lenders (Veterans United), and I was able to attend an educational seminar about financing in a no-​pressure environment AND a significantly better financing package than I had when I started the process. In the title and escrow arena, Rustan and Charlene connected me to First American Title, and the entire process was run smoothly and effectively throughout. Each time action was required of me, Rustan and Char always provided several options and gave me a recommendation, and I have been pleased with all of the choices and recommendations that they provided.
As a first-​time home buyer, I entusiastically reccomend Rustan and Charlene Tongg, and I can’t wait to work with them again next year.

Rustan and Charlene are two of the finest people AND realtors we have ever had the pleasure of working worth. I can honestly, and without reservation, say that they go above and beyond giving 110% to each of their clients. They sold our home in 8 days. They kept our stress and nerves at almost zero level and were always available to answer questions or go over things whenever we needed. If you are EVER in the market to buy or sell a home on Oahu, give them a call.

Russ and Char found my family the perfect home! They were amazing to work with and knew exactly what I needed. Thank you for all that you have done!