Ross Dress for Less

Alright I think I should finally write a review about this Ross.
Why I love this Ross: Ross is one of my favorite stores to shop because of the deals! Beddings, furniture, storage, women’s clothes, electronics, kids clothing, men’s clothing, purses, shoes and MORE!
I personally believe this store is the cleanest Ross on the island and I really enjoy shopping at this one the most.
When I feel like redecorating my house this is the place I come too, they have items for the bathroom and pretty much every room in the house.
The prices are unbelievable! Some items you can find on clearance for super cheap as well!
Designer items are up to half off, what gets better then that?!
The staff is always friendly, I’ve never had a problem here, sometimes I’ll admit that when it’s slow the staff does talk story and sometimes ignore customers but hey I can’t complain, I’d rather shop here because the aisles are clean and organized.
Anyway This will always be my number one Ross! :)

You can find some good treasures here.
Sometimes I buy shoes, belts, shirts… okay okay, I shop at Ross 1 or 2 times a year and spend around $ 200.
I can mix and match all my outfits.
If you dont wash your clothes well, you may need to shop here more often. The quality isn’t always great, but hey its cheap and decent.

If you’re a thrifty shopper come to this location! This Ross is always stocked with everything. It’s located in the Hawaii Kai shopping center with the Costco in it. Parking is plentiful, there’s air conditioning inside, great variety, customer service is good, and it’s my favorite Ross on Oahu!

I always love to shop at Ross because they have the best deals! Today I shopped there and the cashier was rude to me. Also she didn’t let me keep the hangers for my kids clothing & said they stopped giving hangers away years ago! I know that was a lie because I recently shopped there & I was able to keep all the hangers. Also I was at the Kaneohe location earlier today and they let me take the hangers. 1 star because the customer service I got today was terrible.

Least helpful Ross on the island. Terrible customer service. I bought a chair from the Kahala Ross and have been looking for it’s match. So I’ve called and/​or driven to all the Ross stores on the island. When I called the Hawaii Kai Ross a woman named Dawn refused to help stating «Oh we don’t do that, you have to come down here to see.» I explained that the Hawaii Kai Ross is far from me and all of the other Ross Stores have been helpful. She still refused to tell me anything. I told her she was not helpful at all.

The customer service is great! & I feel like the clothing they get now is of much better selection than the other Ross’s I’ve been to recently! The shoes do lack in style when It comes to the bigger sizes. The store is organized, has enough lighting, & great customer service!
The workers are nice & friendly! (:
Now, I came in looking at luggages. I saw a really cute one! So I grabbed it & started looking for the rest of the set & turns out, someone must’ve boughten it already. I asked if there’s anymore in the back & I was informed no. I do not blame the workers but am more sad that that luggage set is no longer in stock at that store):
I feel like they should have multiples of a luggage especially since this island is like tourist nation lol.
But thank you to the kind associates who have helped me & explained to me everything! (:

Employees are VERY rude as though they’re counting down the seconds to go home. I’ve never encountered anyone there who is accommodating or helpful, as they are at the store by Ala Moana.
My son and I went in one time to look for Easter clothes and they followed us around like criminals, not even respectfully hiding their motive. I might add that this clearly was unnecessary for, even for a potential criminal as all of their ‘nicer ’ clothes have alarms, therefore what was there purpose?
Another time, I was trying to find cologne for my son and brought two boxes to the counter to if they could take them out of the hard plastic alarm boxes in hopes that I could smell them (while clarifying that I was NOT going to open either bottle/​box of cologne).They gave me annoyed look as though I were demanding to douse myself with both bottles!
WATCH FALSE PRICES!!! I bought a 12oz container of Deep Treatment Masque by Shea Moisture that was marked at $ 11.99 claiming directly above that the original price was $ 65!.. only to find out over a month later that Walgreen’s sells the exact item for $ 11. What a rip off!!!

This review is specifically for Dawn (clerk) & Jamie (MOD).
I came in with a return but no receipt. & the barcode was missing (gift). Two numbers of the barcode number were missing, so someone previously told me they couldn’t return it…
I decided to try anyways. Dawn called Jamie over for assistance. & suggested they try to guess the two missing numbers. Well… JAMIE DID! She was able to find the item & give me back what I paid.
So accommodating & friendly. I’ll definitely put my money into a store with such awesome service!!!

Whenever I go to this Ross I head straight for the housewares. It’s always worth checking out. I usually find things I didn’t know I needed or wanted! They’ve got pet items, kiddies toys, clothing, accessories and furniture. Lots and lots of frames for some reason.
I can never find women’s shoes when I come here. The smaller sizes always seem to go out fast and if you’re under a Size 7 then there is usually not much of a selection. It’s usually true of most Ross stores, but more so at this store, at least for me. And though they have tons of clothing I can never can find any, but that’s just me. I hate going through those racks, and envy people who can find things.
This Ross is really nice. Most times it’s always neat, and the employees are pleasant and helpful. The «new» line system for the cashiers is less chaotic and faster even if you have to go past displays of food and candy.
The last time I went there the cashier asked me if I belonged to the «Tuesday Club». That’s a nice way of asking if you’re a senior. Anyone 55 and older receives a 10% discount on Tuesdays. No sign-​up needed, just show them your ID.
All in all a nice place to shop.
But I just have to ask… Am I the only one that thinks Ross’ blank front windows are wasted space? It makes the place look closed or empty. How about some frosted windows on the bottom half so potential customers can see the lights inside. It would look more inviting. Just saying…

Always checking out Ross, especially on Tuesday… just in case I need anything.
Waiting for the new Ross in Kahala to open.
Tuesday is the 55+ discount day…

You have to remove your own hangers and grab your receipt. I’m not sure why that annoys me more than it should. The lines can still get long making wait times ridiculous. Alas, it is a discount store so you cant expect much. It is one of the better kept locations.

Love Ross and great buys. But I think they need better customer service at this one.

I love a good treasure hunt. I remember the first time my mom took me to this Ross in Hawaii Kai. Now, I’m not one for shopping. I’m just not that kind of girl. But as I said before, I love a good treasure hunt.
The staff here keeps the shelves organized. Thus helping me navigate to my hidden gems. You can find namebrand items here at fractions of the cost. I am not a fashionista at by any stretch of the imagination but I feel as though I have done fine here.
Tuesday is senior day where people over age 55 get a 10% discount. I remember how excited my mom was when she turned 55 and we went to Ross that following Tuesday.
We find all sorts of treasures here: clothes, shoes, household goods, and even decorations.
There is a distinctive smell of Ross. Perhaps it is all the pheromones of people in overexcitement for such great savings.
Need this to say mom and I will be back on Tuesday.

We have been loyal customers of Ross Dress for Less Hawaii Kai since they first opened. We are long-​time Hawaii Kai residents. We have been taking our daughters shopping here since they were babies.
Last night, when my 13-​year-​old daughter was trying something on in the dressing room, my husband and my other daughter waited for her by quietly sitting in the lawn chairs in the furniture section nearby. It was close to end of business, and they were quite worn out. My husband was waiting to open his wallet and buy something for his daughters.
A security guard came over and made them get up. He was rude and young, and quite possibly didn’t recognize us as regular, mellow, long-​time loyal customers. Instead we got treated like we were homeless loiterers waiting to steal. That security guard was on a power trip. Must have missed the cut for HPD.
As a result, after about 15 years of loyalty, we will never return to Ross Hawaii Kai again. This wasn’t the first and only time something creepy has happened to us here. We’ve been berated for returning items with tags and receipts by the manager, I’ve been doubly charged for a scarf and I’ve either been ignored or closely followed by the employees. I guess some people go to Ross to shoplift, but we don’t.
In fact, now we don’t shop at Ross Hawaii Kai.

I Ross!
Shopping at discounted prices? Yes, please! I have been to every Ross on island and this is unfortunately not one of my favorites. It can be hit or miss like all locations, but I hardly seem to find too much at this one.
The reason I am giving it just 3 stars is for a semi recent register change that all locations have made. They no longer hand you a receipt and instead tell you to take it yourself while they call the next customer over. I have worked in retail for about 7 years and would never implement something like this. I do understand that they are normally very busy and are trying to hurry along the lines. Customer service should not be set aside to increase transactions. There have been so many times when cashiers have completely ignored me while ringing me up. Whether it be talking with other workers or simply just hurrying me along, the register area always seems to need improvement. A smile goes a long way :)

My Aunty told me about this location and how there is soo much more name brands and gems than the other locations. Boy, was she right! Of course there would be more name brands and gems compared to the others! It sounds stereotypical, but why would people in Hawaii Kai, who tend to have a better level of Socioeconomic Status, want to shop for their name brand clothes at Ross when they can go get it at the name brand store? Sorry if that sounds rude or obnoxious.
I came here because I was waiting for my appointment and I had some time to kill. I found soo many great items here and walked out with some great deals. I found LOTS of name brand clothing and theyre all for good prices too. I would much rather spend $ 20 for a pair of Levis versus $ 60-​$ 80. The store is also very clean and well kept unlike most other locations.
I also think it is up kept well due to it being father away from the other locations and possibly having less foot traffic or customers that will drop clothes, leave stink smells, put stains on clothing items, break houseware, etc.
I absolutely love this location and can always walk out with something in my hand, which can be a good and a bad thing. I also love the better selection and the gems I have been finding. I def recommend this location more than the others and have even brought my friends here just so they can see it for themselves.

A very clean ross and pretty organized compared to ovthers on the island. Everytime I come in they have new inventory. And as with all Ross’, you can find some killer deals

Most everyone knows that Ross has nice hidden gems on clothes and shoes. But they also have a nice pet section. Heavy ceramic food and water bowls are around half the price of what you will find at a pet store. I also bought a nice dog cage for only $ 49.00. Where else are you going to find a UH shirt for your pet.
I like this Ross as there is tons of parking, not too much people here unlike other ones where you stand in a line that seems like it’s moving in slow motion Over here the lines are way shorter and I think the cashiers are way faster.
My Pets love Ross and so do I!

I’ve been shopping at the various Ross stores since they came to the island… although they are a mainland big box store, I’m glad they came and established themselves within the island community.
There was a time on the islands where there was no competition, and Liberty House use to rule everything when I was a kid. My parents use to wait for those Zooper sales, & Rainbow sales to buy our clothes for the new school year.
When I went to school, I’d find 3 or 4 of my buddies with the same «cheap sale» shirt from Liberty House… Lol! (probably from the Zooper Sale).
Oooops, got off course… about Ross, if you are looking for name brand items at dirt cheap prices… this is the place to go!
Of course all Ross stores are a hit or miss thing… you just have to be at the right place, at the right time to hunt and capture your special treasure. That is part of the fun, & beauty about shopping at Ross!
The Hawaii Kai store — I particularly like, as when I go here, I always seem to find something special off of the «clearance» rack.
I guess the RICH folks on the east side don’t always shop at Ross, probably cuz they can afford the name brand stuff at the actual name brand store!
That’s all good for me, as the poor sapp that I am can go in here and score great deals! :0
Ross also sells other stuff besides clothes & shoes. They sell bedding, cooking gear (pots & pans), dvd’s, luggage, toys, watches, sunglasses, cooking condiments & even cookies and coffee too!
An all around one stop shop!

They seem to be low on inventory and selection is not extensive. However, the store is really super neat. Everything is arranged perfectly on shelves and everything is in it’s place. I enjoyed shopping here, but the variety is definitely lacking in all the departments.
It’s quite a ways from town and I just happen to be in the neighborhood. I won’t miss coming down here, since this store is not better than the ones closer to me.
I think if the jewelry department was bigger, it would be a bit more appealing. I can’t complain about the customer service, so I left a happy customer.