Ross’ Appliances & Green Bed Company

Came in for mattress.
Apparently we were bothering the guy that works here. I’m sorry, I was under the impression that this was store… that sold things. I guess I was wrong.
Don’t bother. So rude.

Very limited selection of washing machines, but it’s not their fault; they are simply too popular it seems. I was informed that customers buy appliances that haven’t made it into the showroom yet! I suspect owners of rental properties are the main culprits, but don’t blame them for shopping here. The one appliance we bought from them lasted well over 10 years. I would have given them five stars if they had a bigger inventory.

Bob helped us out and it was a quick and inexpensive purchase! Went in with my dad and all we needed was a full size mattress for our guest room. Definitely will be going back. Great customer service! Ended up paying $ 220 for a full size mattress and he even threw in a free mirror.
Parking is small so it’s best to go early in the morning when they first open or sometime during the week.

Bad to good x2 in 120 hours.
Bluntly punt, the parking here sucks, it is very tight with limited stalls. I thought that there were going to be a ton of people in there since it took so long to get an open stall… to my surprise, nope! Just two workers chillin by the register.
Honestly, the instore service wasn’t bad. The two women were friendly and accommodating. They were fast to process payment and set up delivery. The delivery was scheduled two days from purchase. I was impressed: good service, decent price, and fast prospective delivery. The delivery was not free by the way, it was $ 50. The first half of the good ended as soon as I signed the dotted line and stepped out the door.
It was now Tuesday, the store employee called to notify us that delivery would be around 8a-​10am. 8, 9, 10, 11, 12 went by. called the store, no answer. Called the store again, no answer. A quarter till 4pm the driver called and notified us of delivery in 10 minutes. They showed up dropped off the washer, took the old one and left.
In just two small wash loads throughout the first week of using it, the washer stopped working. Wow. not only did I have to waste all of my Tuesday waiting for the delivery, their delivery communication was really bad.
The final step was to put their 6 month warranty to the test! The next day the maintenance guy showed up and fixed the timer in less than two shakes. The washer has been fine ever since.
In closing, although the product and delivery was a headache everyone seemed very friendly and genuine throughout the entire process. Not sure if I would ever buy from them again but it was definitely a weirdly positive experience.

A lot of my friends in the real estate business warned me about this place but I just wouldn’t listen. I purchased a washer with the warranty. From the first month, there was a leak. It took 4 months for a replacement. A month after receiving the replacement, it broke and the warranty is over. I will never purchase anything from this place again for any of the 280+ units that I manage. The crappy leaking washer might already be in someone’s home…

It’s okay. Looking back I would have gone to intercontinental instead better selection higher quality. That said bed working out fine no issues with delivery etc.

These guys have really nice stuff at incredible prices. Don’t hesitate to bargain — the sales guys are pushovers!

no nonsense service, like craigslist but reliable and stuff comes with a guarantee. No more free delivery though.

So I went to the store. Was not greeted at all until I went upstairs thinking I could go and look at the matress selection because no one told me I couldn’t go up there so I went up there and a lady said your not allowed up here. I was confused and was like well Noone told me anything so I took it upon myself. Never had this happen before. Store looked ratchet.
Parking sucks as usual. The guy was nice I guess when he finally saw me, but they don’t have barely any queen matresses. They have so many, but don’t have what most people want. Call before you go. Decent prices though so I had to add a star. Went some were else and got a deal with GOOD CUSTOMER SERVICE AND AWARENESS.

I’m only giving this place 2 stars because I got a mattress. Other than that, I had a pretty bad experience. DO NOT try to check in and receive the coupon, apparently that’s not valid. When I asked if I could do that when I went to checkout the man who helped me yelled at me saying he already gave me $ 90 off (without ever saying that in the first place and it was a smaller mattress than I intended) and said I can choose between that coupon or the $ 90 off. I said fine, and he yelled at me again asking what he did wrong. Really dude? I told him he should at least honor my coupon and he absolutely refused! No ifs, ands or buts. I was already mad. And I had called earlier asking if they do free delivery. They said yes. But forgot to mention is costs $ 10/​flight of stairs! Absolute bs. So when he asked if I wanted it delivered I said yes and after I said I was on the 3^rd floor he said it’ll be an extra $ 20. Personally I would’ve honored that coupon and at least put it towards that delivery fee. I’m living alone and 20 and don’t have much money, nor muscle! Opted out for having them take it up the stairs. They also don’t sell bed frames. What a nightmare this place was!!! Seriously the only good thing was getting a mattress, even though I didn’t even get the size I originally intended. I will NEVER go back there and NEVER recommend this place. Totally awful!!!

I had some issues with the Waipahu store and honestly everyone at the town store was very understanding and they took care of my problem with no problems at all. They want everyone to feel good about doing business with them.

Bought a bed. Low price. No warranty, but extremely comfy. $ 230 for comfy, full size bed, can’t beat it!

They deliver for free and haul away your broken appliance. (Actually, they fix it and resell it) However, Its worth not having to carry heavy appliances up and down flights of stairs… And also cheap!
If you are a property manager, this is the place to go to replace your appliances! They offer a 1 year warranty or offer repair services even after the warranty for a fee.
I’ve purchased stoves and refrigerators from them so far and never had an issue with any of their appliances after they were delivered. One of my properties is a 3^rd floor walk up… can you imagine? Did I mention that delivery is free!!! Saved me a backache and my wallet :)

Great concept for buying recycled appliances for several hundred dollars compared to over a thousand for a new one. This review is just for their delivery service. Told me they’s deliver on Saturday at a certain time. Never showed up. Called several times and got different excuses on why they were late and different answers on when they would show up. After several hours, called again and they said we were next on the list, would only take 20 min. Hour went by and called them again. This time they said it would take several hours because they were behind schedule and back logged. Waited all day and they never showed up and never called back.

My mom and I came here looking for a twin bed for my daughter. The salesperson, George, was amazing from the get go. We got a great deal on the twin mattress and box spring for my daughter.
Lots of options here if you’re looking for a green bed and great shopping experience. We had an easy time here at Ross. No hassle at all. Definitely recommend this place for your mattress needs ;)
Thanks George!

As a property manager, this is a nice little place to have in your pocket. The situation:
Tenant’s fridge breaks down, repairman says it’s cheaper to replace than to repair, a new equivalent sized fridge will cost anything from $ 1000 — $ 3000. You like said tenant and don’t necessarily want to give them a cooler and ice blocks, but it’s a rental so you don’t want to give them a nicer fridge than your own. Enter Ross’ appliance. We got a refurbished Whirlpool, 26 cubic ft, stainless steel fridge with bells and whistles for the price of a new, 18 cubic ft white, no-​so great name brand fridge from the big box retailers.
Of course, there is going to be hits and misses with this place as what they have on stock is ever rotating. Like one time we came here in 2006 and it was nothing but white, hotel looking mini-​fridges! lol… the times have changed and for the better. It’s my first purchase here so we’ll see how this bad boy holds up.
Pros:
–Cost effective
–Stainless steel appliances available that day (not all white!)
–Free delivery, hook up and hauling of old appliance
-«Green» for the world by recycling… you’re not buying and putting more product in the world
–Did the transaction over the phone. Everything done easy and product delivered on time.
Cons:
–Lime green building. Just being real… the curb appeal of this place does nothing for me. I know I’m buying a refurbished appliance but does the building color have to make me feel like it?
–The inventory will vary; some days it will be great, some days it will not be
Wild Card: We’ll see how well my fridge and their warranty holds up =)

Buyer beware! They sold me a refrig that didnt get cold. I went weeks without a replacement. Would not give money back even though they didnt have a working frige to give me. Tyler the owner lied to me. Promised me a better frige for the hassle. Said he would get a shipment and he would make sure i was taken care of. Called the next day and he had gone to china for a couple weeks. Thanks for leavin me hangin as#%olé. I had to explain the cituation to someone else and a few days later they delivered a working one. However it was an older more beat up version of the one we had paid for. Has pverspray on the shelving and has compressor noise and leaks. Dealing with yhis company was a nightmare for us. Wish i would have just got a new frige at costco rather than buy someone elses junk from these guys.

I recently bought a full bed from The Green Bed Company, and am thus far very pleased. The staff seemed very knowledgable on exactly how the mattresses were recycled, and was very helpful and friendly.
When I asked about any sort of warranty I was told there was no written warranty, but that he would give me his word. Not much comfort for the consumer these days since your «word» wont always do me much good if I do run into problems.
Also not all locations show up on Unilocal,and google maps do not bring you to the correct location in Waipahu, so be sure to give them a call before you head over.
Overall a good experience with a seemingly good company, besides I love getting recycled stuff!

I recently purchased two beds (Queen and Full) from the Green Bed company and within 4 weeks the bed started sagging on both sides so I had a hump in the middle of the bed. I was a little disappointed with the fact that I’m only a 124 pounds and the made the bed sag after only one month. I flipped the mattress over in hope that it would make a difference but it started to do the same thing.
I called Bob at the Green Bed company and he said it’s usually it’s an «As Is» purchase but he would talk to the owner. According to Bob they keep 1 in 20 springs and all the outsides (e.g., mattress covers) are brand new. I’m not sure where they get their old springs/​beds. Bob was able to switch out the bed and told me that whomever had the bed before probably didn’t flip it over as recommended. After the switch I’m very satisfied with their customer service and with their beds.

A lot of the refrigerator’s here are kind of old, but in well good condition. They do have few, more recent refrigerators as well. They were nice enough to offer us coffee from their really awesome coffee machine, with 12 different choices, and popcorn as well. Other than that, pretty good.
The owner Tyler was nice enough to also help our church out by selling a pretty decent refrigerator for ¹⁄₃ less than what the asking price.
Thanks Tyler!