Robins

Gotta admire Robins for hanging in there as Ala Moana changes rapidly.
But the two stars are for not even carrying half sizes. What kind of shoe store does not carry half sizes?

I cannot even imagine poorer customer service. I came here looking for walking shoes in Europe. There were two sales people, both of whom were watching from the front of the store — No «may I help you?» When I finally got his attention, he could not bother to stroll in mY direction. He brought out two pairs of shoes, assisting me with neither. I actually found a pair that fit and decided to buy them online. At least in that case I understand why the service is impersonal. I will certainly never go back.

The sales person working here is rude. We come to this store because my mom likes to look for sandals. I can say their items are good but with the attitude of the sales person i guess the owner should be afraid that they might loose customers. Okay, to tell the story, my mom ask for her size but then i know anybody can relate that sometimes shoes look nice but when you wear it that you will see it doesnt fit, and so the sales lady ask us if the sandals okay, my mom said its not then the lady take the sandals put it back on the box and she just dropped the box rudely on the counter. Terrible this sales lady! If customers didnt like the item dont be like that, you should respect customers. The sales person looks like filipina.

This must be the worst shoe store I’ve ever been to, and I’ve been to a lot of them.
Customer service is at its worst and there shoes look like they’re from the 70’s.
The 1^st time I went to this store, I was looking for a pair of walking shoes for Europe. Knowing that I would only wear them only a few times, The Walking Store had much better quality shoes but too pricey, so I went to Robins.
When you walk in, they have a sales table, which is always displayed (sorta tacky) has shoes on it that look outdated… brands I never heard of, and even though they are on «sale» they are over priced.
It took a while for the salesgirl to help me, but I found a decent, but unattractive pair of walking shoes for $ 50. I asked her at checkout the return policy, and she said just bring your receipt. After a few days, I never opened up the box or took them out of the bag, and when I returned them, she never put the receipt In the bag.
So the salesperson said just bring in your credit card statement for a full refund.
I told her that would take a month, and she said «no problem», doesn’t matter how long, just show your statement.
So I’m sure you know where this is leading to.
After coming back from a month long European trip, I found my statement, went to the store, and an older lady was there. When I told her my situation, she said «Oh no, we can’t except this, and that girl no longer works here». I was livid!
Asking for the manager, she was off and I had to come back. I went back 3 times, and the manager was NEVER there.
Finally, on my 6^th visit, again, it took awhile for someone to even acknowledge me, another older lady started to help me. She wasn’t sure how to return anything, and said I had to wait for the manager who was on her lunchbreak, and didn’t know how long she would be.
This was a t 5:30pm, prime time busy hour and no manager??!
She finally called her manager, after 10 minutes the manager came back, looking irritated, I told her my situation, and I was on my lunchbreak as well.
Her reply, «We’ll, I’m on my break too, you’ll have to come back».
Oh my gosh! This place had ZERO customer service, crappy merchandise, and ridiculous prices.
I was not going to wait another second, so she said she could issue out a merchandise credit. Although I would never shop there again, I was irritated, and had to get back to work.
With an attitude, she gave me me a small piece of paper that was handwritten, not even a gift card or printed receipt, and said not to lose it, it’s my only form for the credit.
Do yourself a favor, if you see this store next to Longs drugs at Ala Moana, avoid it all costs, and walk upstairs or just 10 feet across, and shop where the salespeople are nice and friendly, and quality merchandise can be found.

the associate reeeaally wanted me to have the shoes that look like a glove. thought it was interesting looking until they got very pushy and tried to force the fit. was very uncomfortable situation. that wasn’t very nice u know. beware. tssk tssk

This is kind of odd but my doctor owns this shoe store. Yes, I know, really weird right? Anyways, I was at my annual doctor’s visit and I told my doctor the bottom of my foot was hurting. He asked me how old are your shoes? I said 3 years old. He said, it’s time for new shoes and he said, check out my shoe store at Ala Moana. He even gave me these special discount cards.
My mom comes here to buy SAS shoes because the style and size she wants is always not available at other stores. SAS in general is really pricey so she just uses the discount cards.
I’ve been in here numerous times and most of the footwear is my style. It’s more for older people like my mom. The only footwear I like from here are the Reef slippers. They don’t have a lot of choices but they always seem to have one that I like. I’ve purchased numerous pairs from here and they last me about 2 years and then I just use them as car wash slipper when all the grip goes away.

Though, we never stopped in before, I saw the window displays, and wondered if they carried Island Slipper. They had the elastic band pair I wanted, except in black, which wasn’t available in other stores, for the regular retail price, @ $ 59.99.
There were quite a few customers here, but still as crowded as the most popular sandal store at the shopping center, The Slipper House. Would I come here again? Well, if I like the pair I purchased so much, I would so get another color. I’m always searching for a comfy tall pair to wear with my summer dresses.

They had my Vibram TREKSPORTS (Five Finger Shoes for Hiking/​Running) in BLACK! And cheaper then buying them online. What else is there to write? lol

If you are a old lady and need a comfortable shoe with zero femininity or sexual appeal this is the place to be. Hearing aide friendly and stain resistant seating has made robins the go to place for ladies who don’t like those pesky escalators or young people.