Q Laser Center

SERVICE: Laser Hair Removal
I’ve only had good experiences at Q Laser Center. I have used Elizabeth and Noreen in the past. I did use another woman, but I don’t remember her name. I have had treatments back in 2008ish. Today, I went to a woman named Anita. She’s very nice and friendly. The treatment can be sore at times. There are follicles that hurt more than others and I’m wondering if it is the ones that have like 2 hairs in them.
In the past, they forgot to add me to their calendar and I had to reschedule my appointment. They did give me a $ 25 off card. Other than this, it’s smooth sailing. I would recommend this place for laser hair removal.

I LOVE Q Laser Center! I’ve had spider vein removal and Venus Freeze done on my legs, and some laser hair removal too. Definitely planning to check out more of their services. I thought I looked pretty good before coming here, but after the fact is amazing! My legs look years younger and tighter, more tone. I love the way I look and feel after coming here, and the whole staff is great. All the ladies are friendly and make you feel welcome, like a friend not just a customer. They have always worked with me on a payment plan too, making it even harder to stay away. Yes I’m hooked. Q Laser Center here I come! :)
Jill

Happy to report that this place is on the upswing. I’ve gone back now twice and they have improved their scheduling and service. Glad to see that places like this take constructive criticisms and find ways to improve.

Unfortunately, I had a terrible experience with Q laser center. I went in for a consultation and after my painful procedure was completed the manager approached to inform me that I was quoted the wrong price. I have been to a variety of places and Q laser has the oldest equipment I’ve seen. I left this place completely swollen and red! To make matters worst, despite a parking lot directly located across from their front door, their parking is inconveniently located in a building across one of downtowns busiest intersections! I would suggest going to Windward Medispa in Kailua (request Robin) at 261‑8346, Alakai Laser Center 955‑6324 in Kapiolani Medical Center (ask for Sophie) or Honolulu Medspa (528‑0888) in Liliha. BTW, their parking stalls are directly in front of the spa. These places have updated equipment, friendly staff and are also reasonably priced. Good luck!

This place is awesome. Relatively cheap laser hair removal treatments, sweet technicians, and a super responsive staff (especially since I keep changing my treatment dates on them due to a fluxuating work schedule).
My first time going kept getting pushed — they had trouble with the laser and then had trouble getting the technicians to the appointments… but for the past 3 months they have been just top notch. I had an issue where due to either a misunderstanding or a miscommunication I received a treatment that did not ‘take’ (no hair shedding post treatment) and the staff were quick to make things right. That’s the kind of customer service that keeps a client coming back!

Got a Groupon for laser vein treatments for my legs… amazing difference. After 3 treatments there has been significant difference in my lower calf which had a large area of spider veins. I am no longer hesitant to wear dresses or a bathing suit. Hurts a bit, but pain is worth it…:0)

Was very easy to make appointment for laser hair removal, got a good deal on groupon. Besides the pain which is to be expected their office was very nice and welcoming and the room where the technician lasers you was clean and inviting. Although it was more painful this time, the technician was very knowledgable and said it might be due to my menstrual cycle.

I have been a longtime customer of Q Laser and received multiple laser treatments from here previously. I am sad to say that this business has really gone downhill. The majority of their great reviews are from several years ago.
Four weeks after one of my most recent visits in 2013, I contracted molluscum contagiosum. This is a wart-​like, highly contagious viral skin infection caused by contact with infected surfaces. Any of the towels, ice packs and counter/​table surfaces that everyone contacts during a visit likely spread this. Q Laser tried to tell me that I couldn’t possibly have gotten it from them since their cleaning policies are excellent. Well, what your workers are doing might be very different that whatever written policy is. And the fact that they are denying this problem just means they aren’t going to take any steps to fix their hygiene issues.
Their attempts to blame me were ridiculous and offensive, since NOTHING else came into contact with that area. I had a full bikini area done, and the disgusting growths were exactly all along where I had hair removed. Nothing else touched me in that area, especially the anal region of the full-​bikini area removal where the outbreak of growths was the most severe.
This painful and humiliating ordeal was made even worse by the contempt I received from Q Laser. First, they told me it was a rash that should subside. After my diagnosis, they refused to apologize or even entertain the possibility that they were at fault. They offered one puny free treatment that wasn’t even close to the cost of the copay I had to fork out to my OB-​GYN to get the infection treated. They insultingly implied I was at fault for this infection. They basically didn’t give a damn about me, what I thought about them, or even my business.
If they treated a long-​time customer like this, imagine how they treat new customers. I am not alone in my flight from this business, as they have recently resorted to offering Groupons to try and drum up new customers who don’t know how bad they are. They were a great business before, but they aren’t nowadays. No matter how cheap the treatments, I won’t be coming here anymore, and neither should you. Don’t risk burns (that other reviewers mentioned) and infectious skin diseases just to save a buck.

Usually I measure a business on 3 aspects
Value
Return
And experience.
Q laser nailed all of them
I bought a huge package of treatments at a discount (during thanks giving they give ½ off the price they do other promotions tru the year so I will keep checking in with them) so the value was basically twice as good in my opinion.
The return.
Let’s put it this way, hair treatment isn’t fun. You won’t be comfortable and it might hurt at times. Then again it’s not a massage or a facial, so pain is most likely a part of it.
I was told that it will take 8 – 10 treatments to see result,
I am at my 3^rd session and my hair is almost completely gone at some areas.
Wow.
So yes great return.
Experience.
I was lucky to work with Stephany I am not taking away from the rest of the crew since my technician say they are all quite amazing, so I guess they are)
She is very attentive, incredibly knowledgeable, and she has many years under her belt as a tech.
She makes my experience here to be a solid 5 stars.
Facility is clean. Modern. And well designed. I am very comfortable walking around and smelling good scents and be greeted by nice people.
All around my impression is that they are great.
I have 4 more sessions and I hope that it will be as satisfying at the end of the treatment as it is at the moment.
Thanks you Steph!!!

I went and got a facial treatment last week. It was performed by Raleigh. Im not sure exactly everything that was done to my face, but the creams felt and smelled nice and my face felt more «plump» after the treatments.
I was out at a bar that night and was told I look 27 (Im 34). Sure, it was a bar, (likely they were drunk), it was dark, and had just got my hair cut, but I fully attribute it to the facial!
:)
Thanks!

Great customer service. My laser tech, Elizabeth, is informative, thorough, gentle and funny. I have no complaints at all.
Makes me wonder why I waited so long and how much $$ went down the you-​know-​what by waxing.

Came here since I purchased a Groupon ($ 119 for 3 sessions 2″ x 2″ laser tattoo removal). Made an appointment for a consultation, I got lucky to get a Saturday. There is a paid parking lot right across from their location and limited street parking. Their office is very clean. After filling out the brief forms I was kindly escorted and consulted with Raleigh, great guy! Because my tattoos were home-​made with Indian ink he was able to start my 1^st session immediately! It was nearly painless, well not as painful as putting the damn things there. Raleigh worked quickly and I had great results right away! Scheduled my 2^nd session for 6 weeks later but so far they look pretty good! Took a pamphlet since a friend told me she went here for the laser facial rejuvenation and it was wonderful. I think I will become a frequent customer!

I found Q Laser after having a really bad experience at another establishment on Oahu. Thank goodness for this bad experience because I found Dr. Yew and Erica. If I had my way I would tell all of my friends in Palm Beach, Florida, to make the trip out here just to see Dr. Yew and Erica. It would be well worth the trip with a fantastic side jaunt to the beaches and other attractions.
I love Dr. Yew and Erica! They are absolutely amazing, so knowledgeable and friendly. I’ve had two fabulous visits with them and will continue to go to ONLY them from now on. The office is very clean, the staff is very friendly, and every client going in and out of the office always has a smile on their face. Wow!

I love, love, love Q-​laser! Elizabeth is the sweetest, most professional, caring, sensitive tech/​nurse I have ever met in my life. I’ve been coming here for about 2 years or so.
Now, I’m going for the tattoo removal. Raleigh does my removal treatments, and he’s super fast at it! It’s the most unbearable pain I’ve ever felt in my life, but I would ONLY go to Q-​laser, no one else. I feel so comfortable everytime I come in. I think they’re reasonable compared to other places in Honolulu.
Of course you have to schedule weeks in advance, it’s because they’re busy and popular! I’d rather try to squeeze in my appointment with Elizabeth 2 months in advance than have an easy time, because that would make me skeptical of the business if it wasn’t busy.
Everyone is friendly and they don’t look down on me because I’m a student, which is what I’ve experienced at most places. Thanks Q-​laser!

I’m now officially done with my 6 treatments, and I’m not sure what to think. On one hand, the hair is definitely thinner and sparser. On the other hand, it’s not gone! Maybe I need to wait a few weeks for the current hair to «fall out» as they say it does after a treatment.
I am glad I came here for treatments, as the technicians and receptionist were all very friendly and professional, Contrary to some of the reviews, I’ve never been burned or made uncomfortable, and I haven’t had any problems with any of the technicians.
However, I’m not sure if I would buy any more treatments at retail price (I had a Living Social). Maybe laser just doesn’t work well on me (it’s more effective on certain skin tones/​hair types), but I kind of expected at least 80% removal after 6 treatments.

BEWARE! that the laser technicians are not either trained or informed properly. I’m in the industry and colleagues have warned me that Q Laser was notorious for burning clients. I’m going Honolulu Med Spa. Don’t shop for bargains ladies this is your body and I am heeding warning your way. I have what looks like a cig burn on my labia from the tip of the laser apparatus.
This was my second time and was told by the spa it’s normal.
THIS IS NOT NORMAL. IF I DIDN’T HAVE THIS REACTION THE FIRST TIME, SECOND TIME AROUND THE TECHNICIAN USED TOO HIGH OF JOULES AND HELD IT THERE. IT WAS VERY PAINFUL.
Then I was told the owner would contact me obviously burning clients in not that big of a deal to them and never heard back. Prob dealing with mal practice suits.
Do research everyone, price and groupons shouldn’t be a factor when it comes to these services. I learned my lesson.

I have the hardest time scheduling an appointment!
It took me 2 ½ weeks of leaving messages to actually speak to someone. When I finally get to schedule an appointment their next opening is another 2 ½ weeks away… grr
Pros:
Friendly
Clean
Validated parking (don’t forget!)
Cons:
too busy for appointments (must schedule at least 2 weeks in advance)
Parking is 2 blocks away
a little pricey
***wait till AFTER THANKSGIVING! All services go half off and they NEVER expire***

Let me tell you, hair removal ain’t the business because if you got chubaka growing in places that aren’t suppose to be there, then you need to go down and visit Q Laser Center in Chinatown.
I’ve done hair removal here and the staff is so friendly, understanding and efficient. I’ve had treatements done with Mari-​ela and Sherry! They are the bomb! Let’s be honest though, hair removal is going to hurt. If you have thick hair then you will have some problems. LOL. but hey beauty is pain and trust me the pain will all be worth it in the end. :)

I fell victim to the worst customer experience ever at Q Laser. I mean, excruciatingly bad. Embarrassingly bad. Just baaad. So, I bought a Groupon for 3 visits. Even though I shouldn’t, I always expect sub-​par service with a Groupon, so I’m prepared for that.
The 1^st one was great. I had a nice and proficient tech who I liked a lot. Things started to turn south during the 2^nd visit. The tech was not so proficient. She actually burned me, tried to sell me a $ 60 burn cream and then shoved a waiver my face that probably said I cldnt sue them for burning me. That brings me to the 3^rd appt, which never actually happened.
Their validation lot was full, so I parked at a nearby meter and arrived on time for my 12:15 appt only find a locked door with a sign saying they’re closed until 1 pm. I listened to my confirmation vmail to double check that I didn’t mix up the day or time. Nope. So I called and left a vmail at 12:20 telling them I was going to hang around Chinatown until they returned because I had driven down from the N. Shore for this appt and didn’t understand why no one was there. I wandered around and kept checking back (still no one) and putting more money in my meter.
Finally, at 12:55 pm, I see someone at the front desk who unlocks the door and asks if I’m there for my 1 pm. No, I had a 12:15 I told her, expecting her to apologize profusely. Instead, she tries to turn it around on me, shooting back that the techs don’t take lunch until 12:30. I assure her I was there at 12:15 pm and tell her she can chck the vmail because I left a message at 12:20. At this point, I’m in total disbelief that she’s trying make it sound like I’m lying, rather than of taking ownership of the fact that they scooted out early for lunch. Unbelievable.
She shrugs as if she could care less and goes on to tell me they can’t get me in until 2:30 pm or the next day. I drove an hour from the N. Shore and probably spent $ 20 on gas for this un-​appointment and they’re not even trying to squeeze me in? I’m fuming.
This is not the only laser business in town, and I can assure you it’s far from the best. Fair warning to others — be smarter than I was and skip Q Laser if you liked to be treated with decency (and not burnt).

The short lesson for Q Laser Center: if you can’t fulfill a marketing promotion, don’t bother having one.
I received a free 30-​min facial gift certificate, so I suppose I can’t complain too much. But considering it was the hands-​down worst facial I’ve ever had, I’d have been pissed if I spent real money on it.
Let’s start with the fact they called and canceled my original appointment a day in advance. Not a big deal on its own, but just a preview of the sum of the experience.
When I finally arrived for my rescheduled appointment, it was disappointment from the get-​go. I was left waiting, with attitude and not so much as a courteous smile, in the lobby. When the esthetician finally took me back to the room, I waited some more while she got the room set up. I was fighting the urge to roll my eyes at the unpreparedness, but decided to let it go.
I could save that irritation, it turns out, for the facial itself. A sloppy, goopy, unprofessional application that got oiliness in my hair and gritty pieces of sediment in my teeth. (Somehow I don’t think it’s a coincidence that no other esthetician has ever slathered down my lips with facial cream.)
I suffered through 15 unpleasant minutes of holding my breath, wondering if this woman actually had any experience, waiting for the moment that would never actually materialize: a relaxing experience. It was at that moment she announced that she was done. What a second – hold the phones, what happened to a half-​hour? You mean it took me longer to find parking than it did for this mangled excuse for a facial?
Then, she had the nerve to try to sell me products in the lobby. Had I received something resembling quality throughout this whole experience, maybe I would have considered. Instead, I did something for the first – and hopefully last – time in my life: I left without giving a tip. After all, I’d already wasted my time, gas and lunch hour. I wasn’t going to pay for the insult.