PuroClean

PuroClean is really good!!! And I have Kathy, Zapp, and Britany to thank for providing such excellent services. Kathy was perfect. She was courteous and listened to what I wanted exactly. She offered other services but didn’t pressure me. And the best thing for a last minute person like me was that she was able to squeeze me in to accommodate my deadlines. Zapp was really cool and a good worker, explaining things as he was doing it. He showed the tenant and me his gadget that he used to test for contamination. He showed us what were the trouble areas in the unit. The product that he used to sanitize the unit had a soft clean scent which was simply AWESOME. We were expecting to smell something like clorox or ammonia. He left us with peace of mind showing us the improved readings on his gadget proving that the unit was cleared of any contaminants. Britany was also perfect. She was courteous and was on the same page as Kathy cause she was able to provide me with the last thing I needed which was verification for proof of services without me having to wait the normal 1 week. Kathy, Zapp, and Britany — a great team for PuroClean!!!

Fast, courteous, professional, and even came in under their estimated quote. What more can I say? They were fantastic and I would definitely recommend them to anyone with a cleanup job.

Puroclean was great! They answered the phone quickly and sent a team over to assess my situation, advise solutions, then open up my ceiling and inspect for mold. Fortunately, very little mold was present, but they cleaned it right up and helped determine the real source of the water damage to my ceiling. They were very courteous, worked quickly, confined their work area so dust and debris wouldn’t mess up the entire room, and cleaned up very nicely! Their price was a bit more than expected, but I guess if there was a mold issue it would have been cheap! Very understanding and professional people – I highly recommend Puroclean!

***UPDATE***
I was contacted on Friday by Michelle from Puroclean. She was very apologetic and assured me that this is not now they do business. She asked if we were willing to work it out with them and give them a shot. I agreed and they sent Scott and a manager out to do the estimate that day. The fact that Scott came out to apologize says a lot about how this company will deal with mistakes. Human error will happen. Mistakes happen. It’s how you deal with them that says a lot about the people and the company. They understood the frustration I had by losing a vacation day and losing out on holiday pay, and took this as a time to learn and develop a system to deal the the oops that happen in life. It’s not that there will never be another mistake, but I am sure that if they do ever happen, they will make it right.
Oh yeah, and thankfully they came out and said it was not a mold issue.
In the end, I was very satisfied about how Michelle and her team handled the problem and the mistake. I understand that things happen, but the earlier you get out in front of the problem, the better off you will be.
Hopefully, I will never have to use this type of service, but if I do, I will call them again. That should say a lot.
(***This is the old post for reference only***)They were a no-​show and a wasted vacation day for me. He never even bothered to call and apologize. I’m glad their business is so good they don’t need my business. The appointment was made on Feb 10 and scheduled for Feb 15. I called Scott to ask if he was still coming and I got crickets. If you had a great experience that’s awesome for you.

PuroClean’s on-​call technician answered my after-​hours call very promptly and was able to schedule me for an appointment the next duty day. Mason was the technician that was sent to check my leak damage for any residual moisture or mold. Mason confirmed that our prompt actions upon discovering the leak and dehumidifying for days following the discovery had resolved the issue. As is the company’s policy, I was not charged anything for the assessment. Mason even helped me put my refrigerator back in place.

I am not the type of person to write reviews but I was so impressed with my experience with Puroclean that I feel the need to share this with everyone. I recently encountered a horrific flood in my apartment. I woke up in the morning and saw black gunk and food particles from my sink spilled all over my countertops and my laminent floors. I was extremely aggravated by this situation and did not know how to go about cleaning this disaster.
I contacted Puroclean and explained my situation. They came over immediately and started setting up fans to dry up all of the contaminated water that seeped into my floors and the drywall.
They throughly inspected the entire apartment and identified all the damaged areas. The Puroclean team clearly educated me on the dangers of mold and contaminated water, and also explained the process of how to extract everything.
It only took a few days until everything was completely safe and sanitized. I couldn’t believe how meticulous and how efficiently they worked on my apartment. It’s a great feeling to have that peace of mind, knowing that my place is clean, mold-​free, and most importantly safe.
The best thing about Puroclean was that they cleaned my apartment so well every time they left for the day. They were sensitive to my situation and tried their best to keep my apartment still livable while they worked on the damages.
I appreciate companies that are passionate about their work and at the same time can provide excellent customer service. I have told my family and friends about this company and now I’m sharing it with the public.
Thank you again Puroclean for all that you did to get my apartment back to normal.

PuroClean does excellent work I highly recommend them. I needed a biohazard cleanup and they came out the same day and did an excellent job. Can not even tell where the spell was even at. They are very thorough at their job. They’re are also good with mold.

Kevin came out to help us figure out how big a mold problem we had, on a weekend, in rush hour traffic. He is such a great person to talk to, tried to our minds at ease, and wasn’t trying to just make a sale. We’ve talked to three different water damage and mold specialists and Puroclean is the best!
Thank you, for being awesome and caring about the customer, instead of just trying to make a buck, like some companies.

PuroClean was great! Mason and his team were responsible, professional, and kept me informed every step of the remediation process. They treated my family with respect and listened carefully to our concerns and questions. Made a stressful situation not so bad.

Without reservations I would highly recommend PuroClean. They came to our rescue after another company abandoned our family during the remediation and clean up of mud and water from a ruptured 8 inch water main that flooded the entire first floor of my family’s home. The level of professionalism and quality of work could not have been better. They even cleaned the driveway and carport of my 90 year old neighbor for free as a good gesture. You could not ask for a better company and people to assist you in a time of need. Place your trust in PuroClean, we did and are very grateful.

PuroClean was amazing to work with in the middle of a crisis. We had a flood throughout our first floor from a water fountain leak (commercial property). I was working with a different restoration company and they had terrible service and poor communication, so I found PuroClean instead. I told them my concerns and they did a great job of making sure everything was taken care of. Zach, Dave and Tyrone were friendly, efficient, and had great communication skills to help me understand the restoration process. When we discovered 4 feet of water in our elevator shaft, they were happy to come back for a second round and extracted it all. I am incredibly grateful for their hard work and for the opportunity to work with this company!

Puroclean does excellent work and I would highly recommend them to anyone. They showed up exactly when they said they would evaluated the damage we had and afterwards our condominium looks better than it ever did before!!!
It was like we had a complete remodel that was done which was a blessing.
Integrity, professional quality work, and someone who looks out for you when dealing with the insurance companies are attributes that are hard to find these days. PuroClean came through in all these categories and more I would use them again and recommend them highly.

PuroClean was a lifesaver! They came highly recommended for their professionalism, integrity, and skill set. Michelle and Zack were both experts in their fields.
From start to finish the representatives were professional, available, skilled on both the insurance side as well as the technical side, and i really got that they care about helping people above all else.
My insurance adjuster said their estimate was fair and he had heard good things about their professionalism from several other clients as well. PuroClean really knew what they were doing.
I highly recommend choosing PuroClean property restoration services. They will help you every step of the way to make sure you are yet another satisfied customer.

PuroClean arrived with expert knowledge, flawless action, and exceptional service during our time of unexpected need to safeguard our most valued investment – our house. Recommended by State Farm, PuroClean immediately responded to the cleanup requirements caused by a water leak.
With his straightforward approach, Kevin quickly established an honest and trustworthy rapport with me that verified why he has a long-​established trust with my insurance company. He got right to work measuring water saturation, setting dehumidifiers, and placing fans and heaters in the right locations. From start to finish, he took a systematic approach to the challenge. He identified the damage, explained the process, confirmed my questions for the insurance company, and most critical to the process he exposed unseen damage I wouldn’t have thought to look for.
I was amazed at the unseen water damage Kevin uncovered in the walls, to the cabinetry, and under the flooring. His experience became evident and was certainly needed in this unfortunate situation. Under Kevin’s seasoned on-​site leadership, he and his team made the cleanup process smooth and fast, minimizing the inconvenience to my family. I was most appreciative of the courtesy each member of the team had for me, and I was exceedingly impressed with the way they respected my property from the time they walked in the door, throughout the demolition, to after the final sweep of the broom.
PuroClean is a well-​trained organization that understands loss and exhibits the compassion needed to greatly minimize the stressful disruption this unfortunate situation caused to my family’s daily lives.
Thank you Kevin, Zack, and Dave for a professional job extremely well done!