Public Storage

Kahea greeted me with a smile and asking how she could help me. She got me in and out quickly, which I needed. She knows her product and pricing. Overall, it was a great experience with her and the other friendly staff. Thank you Kahea.

In short: Do not rent here unless you are absolutely sure you can protect your valuables against damages – the front staff is nice, but their hands are tied by terrible company policies and a district manager. There are plenty of other storage facilities available of equal or better price without the building’s structural damages, and, better security.
Customer service in-​person: fine – there are some nice folks working the desk.
Customer service when you are away: difficult. Any rent hike notifications are sent via post, so if you are away on the mainland you’re going to get a rude surprise when your next bill arrives. My invoices are sent to my e-​mail address so I don’t understand why I couldn’t be notified in the same way.
Price: It was decent when I had first moved in the unit. The aforementioned price hike definitely threw a wrench into my budgeting. Presumably this was for building maintenance etc etc (more on this in a second). There was no notification except for a card sent through the mail (don’t they know that people put things into storage when they are otherwise not home?). If you call to voice your concern, there will be no sympathy, they will say a notification was sent and leave it at that.
Facilities: It is kept clean and looks like any other storage facility, HOWEVER, closer inspection will reveal (too late for me) that your storage unit is NOT SECURE against environmental damage or thievery from its squatters Their alarm system is a joke – people live there after all. They will insist VERY STRONGLY that you take the rental insurance they offer – PUBLIC STORAGE ITSELF WILL NOT COVER DAMAGES TO YOUR PROPERTY. The structure is rife with leaks from its pipes and when there is heavy rain. I am an owner of about 1000 books and there are signs of water damage and mold everywhere. The only climate control this facility is aiming for is subtropical. This may or may not be related to their micro-​war against the low-​income renters (muggy environment, water fountains intentionally left in disrepair as to dissuade them from hanging around, one bathroom for the facility to be accessed only by asking front desk etc).

Very friendly staff and nice, clean location. Kahea helped me with my rental. She was very nice and personable. All the gals in the office are actually. I chose this location because it was close to where we lived and it was climate controlled and secure. The units are a little bit more pricey than the Public Storage places in other parts of the island but I didn’t mind because we were only using the unit for a very short time. I recommend reserving your unit online to get the best deal. The only issue I had was that I originally rented a smaller unit and then transferred to a bigger one two days later. It was an easy paperwork transfer that they handled super quick. After we vacated the bigger unit three days later to move into our new place, I went into the office to let them know we were done. Instead of having my month in advance that I paid for upfront prorated, I was told that the bigger unit didn’t have that option. I wish I had known that from the start so that I could have asked them to look up a unit that did. I ended up paying $ 331.00 for six days use. It was more than I had anticipated paying for such a short term but in the end, it was the easiest route to take to store our things. Also, be aware that it seems several transient people rent lockers here to store their stuff during the day. One of the nights we went to drop off our last minute stuff, there were a couple of homeless fellas who had removed their «beds» and backpacks from the lockers and set up camp right outside the doors. My husband was with me so I wasn’t worried but a gal alone might want to be careful.

Kahea had great customer service! She answered all my questions and gave me some important information I didn’t know. Great prices for the month! Highly recommended

Kahea is the sweetest! She found me a perfect unit on the ground floor. 50% off the first month! Thank you for the great customer service!

The staff here is cordial and friendly and helpful. They have great carts and temperature controlled storage units. I give them very high marks — I highly recommend it.

The worker named Nohe assisted my bf and I. She was very friendly and helpful. It’s my first time renting a storage and she went through the entire process with me. I rented a 5×5 unit, paying 152 a month. It’s nice in the facility and although I was told it’s a little expensive for a small unit, I don’t mind paying it. Oh also, the first months rent is a $ 1 for NEW customers!!! My first months rent was $ 1 admin fee was $ 22 insurance was $ 11, first month in total came out to about $ 35. So I saved a lot. Also because I reserved my locker ONLINE!!! which is another awesome thing. You can reserve a locker for FREE for an entire week with no strings attached! Love this place and the staff.

We really love this public storage location, the people are friendly and helpful. Sid helped us find the right size unit by asking what we were planning on storing to make sure we got the right size room for our needs. It’s climate controlled and a great location and they even have a deal on boxes, which was really convenient. Thanks for all your help Sid!

If you need a place to store your personal belongings for awhile this is the right store to go too! Great service! Wonderful people! !

Great rates, security top notch, insurance protection safe, & customer service is one of the best that I have been assisted with when I got my storage space @ Public Storage. Highly recommended

Wow! Person service was great and a cheerful staff to boot. I got the grand tour and all I needed was the smallest unit.
Dude at the desk was very helpful and knowledgable. They’re open til 9pm… once after staff left there was a cart available and the next time I guess it was being used. I didn’t need it but noticed no cart. They must have cameras and someone watching or people could steal their cart. I felt safe in their well lot parking lot.

Larissa is great. In fact the two young ladies working on Saturday afternoon were so friendly and helpful.

Public Storage. I know, boring right? But that’s exactly what you want in a storage facility. The last thing you want is excitement, and you don’t get that at the Public Storage on Waialae under the freeway. What you do get is a clean secure warehouse with plenty of storage units in all sizes.
It seems like there is a storage place on every corner, so why did I choose this one? The location is close to my house and the rates were reasonable. By signing up on the internet, I was able to secure a cheap rate for the first month. I recommend everyone follow this procedure. There is no risk. You will be given a «move in date» which is simply the date on which you can come to examine the unit. If you don’t find the unit satisfactory, you can cancel without penality.
When I came to the facility on my move-​date, I was helped by a friendly young woman name Gina. (Actually her name is really not Gina. Gina was my high school sweetheart who dumped me a week before my Senior Prom. But I can’t remember the name of the woman at Public Storage so I will just call her Gina. Let me tell you, she was a lot nicer than the real Gina, but that is another story.)
Gina took care to go over the finer points of the storage contract. The important points to remember is that the rent is due on the first of the month and that if you fall behind by more than a month, they have the right to seize the contents of your unit and sell your stuff at auction. This seldom happens if you are only a month behind, but it is important to remember that it can. To avoid this disaster, you can opt for automatic withdrawal from your credit card. The other point to remember is that you are required to carry insurance on your stuff. They will provide the insurance for a small fee.
When you come on move-​in day, it’s good to bring a lock even if you are not moving your stuff in at that time. Public Storage can sell you a lock if you wish. Gina took me to my locker. I looked it over and it seemed fine to me. Gina removed the Public Storage lock and I replaced it with one of my own.
Gina was also nice to give me a map of the facility. If you are a person like me who constantly loses his car in parking lots, you will need this map. The warehouse is a warren of hallways flanked on either side by identical looking red storage units. It’s easy to get lost, so get the map!
You can rent a locker on the main level or the upper or lower levels. The main level is somewhat more expensive, but I see no real advantage to it. To get to the other levels you punch in a code and ride the elevator. Not a problem.
The only problem I have had at Public Storage was not really their fault. One Saturday afternoon I arrived to put more junk in my locker. I pushed the elevator button and waited and waited and waited. After 5 minutes I asked an employee, not Gina, if the elevators were working. She followed me back to the lobby and pushed the buttons but got the same result. She said she thought it was the elevator man. And sure enough after a few minutes the elevators began to work. The doors opened and out saunters the Otis elevator repair guy, quite oblivious he had kept me waiting for ten minutes. Grrrrr!
It’s true you must service the elevators, but how hard would it be to place a sign informing everyone the elevators will be out of service for 10 minutes? Not real cool, so I can’t quite give Public Storage 5 stars. Other than that one incident, I’m very happy with the service.
One word of warning. The only entrance to this Public Storage warehouse is from the town bound lane of Waialae Avenue. On the map it appears you can enter the parking lot by approaching from 21^st Ave., but DON’T TRY THIS. On my second visit I made this mistake. As I approached Waialae from 21^st, I stepped on the gas to make the light, fully expecting to drive straight across into the parking lot. Boy, was I in for a big surprise!
As I zoomed through the intersection, I saw to my horror that the entrance to Public Storage was blocked by a tiny concrete triangle. Tiny it may be, but it was designed to derail a tank. So I had to act fast. Fortunately my old cab driving instincts took hold and I hit the brakes and steered sharply to the left. Or maybe I was supposed to steer first and then brake. I dunno. Whatever. What I do know is that my 20 year old Corolla screeched around the corner and stayed upright, like a good car should. Thanks Corolla.
So let this be a warning. If you’re going to this Public Storage you must approach from the town bound lane of Waialae. There is no other way. No even if you own a tank.
So there you have it. If you are looking for a nice, clean place to store your junks in the Waialae-​Kaimuki area, go see Gina at Waialae Public Storage. Only don’t call her Gina, because as nice as she is, she might not answer your questions.

Awesome customer service, thanks Larissa and Gloria you were very helpful! Very clean and easy to access. The information provided was very helpful and Larissa helped us to make a decision that suited our storage needs. We are very happy!

These folks are terrific when it comes to storage.
The Place is modern clean, neat and well lighted
All of the staff is friendly and helpful and the manager (Gloria) is particularly good, make that excellent.
She goes out of her way to make sure that everything is done right.
All of the staff and management (Carol) are tops.
I had a problem with my locks, and Gloria let me know that my locks were not too secure and suggested that I use the Public Storage approved type to make sure that everything was secure.
A-​1 and 5 Stars

do not go there after store hours — as the low-​lifes move in and it becomes home for them — and druggies. And don’t let them make you buy there insurance. They say you must provide insurance. That’s a lie. Note the security on top of the unit. Its chicken wire. Even though the units have alarms. there is no one there to notice the alarm after hours.

Kevin bridges district manager is a real piece of work. I will be posting information on the most unbelievably unpleasant, unwelcoming experience that NO customer should EVER go through until this matter is addressed.
As a born and raised local here on the island of Oahu these are the type of people that really have no sprit of aloha. Da «HAOLE» kine. Bumbai you learn.

Tiffany and Shannon signed me up as a first-​time user. Very efficient process and I was impressed at how clean the facility is. Good customer experience and I am looking forward to seeing how things go as I use it.

If it weren’t for Albert’s kindness (and of course the difficulty of moving «stuff” – that’s why you have a storage unit!), we would definitely be somewhere else in a heartbeat.
My parents have had a storage unit there, and when I added some things, we decided to get a bigger unit. Shouldn’t be a problem, right? Wrong. Because my parents were going to be out of town, instead of just switching the unit over (we’re offering to give them more money, wouldn’t they want to make it easy for us to do!!!) I had to go through this whole process of switching the lease over to my name, releasing their name off the original lease, and then trying to get the new lease signed. NOT an easy process.
That was close to 6 months ago. Wouldn’t have been a big deal, except now my parents want the lease back in their name. Should be easy, right? NOPE! We’re changing it back to the name originally on the lease!!! Instead of taking what should have been 5 minutes, and filling out a new lease, my father and I spent close to a ½ hour wasting time because they needed my information, and then my fathers’. (I will say I went through a name change, but we’re going back to the original name on the lease — WILLINGLY!) Both my father and I were present, why the big deal?
To top everything off, the woman we were originally working with went in the back office, came out, and said «this is what my district manager said.» We patiently, and calmly, said we would be happy to speak with her. She went back in the office, and promptly stayed there for about 10 minutes. In the meantime, Albert stepped in – because he remembered me! – and offered to take over. (The manager never came out, and neither she nor the woman originally helping us offered an apology.)
Both times, Albert has been incredibly sweet, and got the situations resolved. If it weren’t so much trouble to move, we would. The facilities may be nice, but on customer service alone, beyond Albert, they are severely lacking. If you need to ever deal with anyone there, I would definitely call and find out when Albert’s available!

Prices could be much lower.
One thing I hate is that there isn’t a bathroom on every floor. There is only one on the ground floor and you can’t get in when there is no staff around.
other than that, the facilities are clean, secure, and climate controlled. But it’s expensive…