Propark

Propark Beretania & Nuuanu 12÷19÷15 at 1:35pm. Called the company 971‑7755 No answer & unable to leave a message. This company is a disservice of our communities & businesses! Also speaking to other patrons Propark are known to price gouge & take advantage of our elderly community that attends the Hawaii theater.

Beretania and Nuuanu parking lot. Propark. Machine ran out of paper, unable to pay! 1:0 pm 12÷19÷15. Called 971‑7755 multiple times, but no answer!!! I thought this was a ²⁴⁄₇ business. No recording, no voicemail, no assistance. No on-​site attendant. Inadequate signage. It states to call mgmt, but no help!

No Stars. Contacting the Better Business Bureau. This company is greedy and money hungry with no regards to employees that work at businesses that use Propark making THEM money. Charging them ungodly parking amounts or forcing management pricing because THEY don’t have the proper machines. Stop taking advantage of people and employees at Aloha Tower it’s ridiculous. Your management has no communication or personal skills. Communicate with the people that are making your company money. Not trying to steal from the employees who make it possible for you to even have a job.

This is in reference to the lot across from Mark’s Garage.
Our first bad experience with them was when we were trying to pay for parking using their malfunctioning machine. After putting in the more money than what’s required (because the machine suspiciously didn’t register some of our bills/​coins), the machine NEVER printed a ticket. The screen went blank then re-​set to the «main» screen. We refused to stick any more money in the machine and went over to the attendant at Mark’s Garage (they are also operated by Propark) and the attended said there was nothing she could do.
We were able to contact someone at Propark’s office, and the woman on the other end who was VERY helpful (but never gave her name when I asked) told us to go back to the attendant and have the attendant hand write us a parking pass. I went back to the attendant and she insisted they are not the same company. Called the office back and was told she would call the attendant and talk to her.
Went BACK to the attendant who was obviously on the phone with the office and after she hung up, she was very rude to me and tried to collect payment YET AGAIN! I explained to her the situation again and she rudely wrote me a pass and felt she had to remind me of procedures.
The second bad experience was when we paid for 10 hours of parking, placed the receipt on the dash as you’re supposed to, then proceeded to an event. When we returned to the lot, our vehicle was missing. We were told it was towed because the ticket was for one hour of parking. After hours of being stranded, not knowing what to do, and luckily a cab ride later, we made it to the area of the tow company. A representative would not give us an exact address but rather told us to meet them at a gas station and someone would pick up ONE person to take to the lot to retrieve the vehicle.
There’s no reasoning with them. You have no proof of what you paid and it’s basically your word against a malfunctioning machine. Furthermore, they include a «citation» which threatens that if you don’t pay their little ticket, you will be banned from parking at any of their lots in the future.
We only parked in that lot because there was no where else available. Luckily we don’t do anything downtown anymore because we’ll never use it again. For those of you who aren’t aware, this is also the same lot where some guy ran over some patrons, trying to escape a big brawl that started at The Fix.
I suggest you find elsewhere to park, but if you MUST park there, check your ticket carefully and make sure it’s placed face up on your dash because I know they’ll also tow if you’re ticket is face down.

So far I’ve had a great experience with Propark. A few months ago the parking arm came down on my car and dented it and Propark took full responsibility and liability and fixed my car for free in a matter of four days I had my car back. I think it was great that Propark took full responsibility. Good manager at Aloha Towers parking lot his name is Shane he’s a great guy, great customer service and he takes care of all the customers that park at the Aloha Tower parking lot.

9 minutes past time, fined and towed for $ 145. Miserable bottom feeders. The only way action will occur is if everyone stops using the Beretania and Nuuana parking station and stops going to the restaurants there.

I would give a NEGATIVE, but since I need to give a star — consider the one star a NEGATIVE star.
First off, please watch out for the ⁵⁰⁄₅₀ mistake. Sometimes the display is blank, sometimes it shows 2 options (one of which is way more expensive).
(Beware of the open lot next to Mark’s Garage on Beretania and Nuuanu)
For example (ON SUNDAY):
$ 5 for ten hours
$ 4 for one hour
NO CHANGE GIVEN!
Press the wrong one and you have no recourse.
Here’s what’s working against you:
1: It’s dark, dimly lit at night.
2: Bad/​Low cost LCD panel
3: 4 buttons, but maybe only 2 choices. ONE IS $
4: Eager tow away companies.
5: NO RECOURSE
— current lot management and new regional manager responded positively and are planning on changes to way the lot works and hopefully the towing policy as well
NOT TRUE — STILL THE SAME.
LOOK AT YOUR RECEIPT, PLACE IT UP ON THE DASH — but more importantly
IF YOU CAN AVOID PROPARK, DO IT!

Pro park Honolulu is a huge scam company in cahoots with local towing companies. My car was towed from their lot in chinatown by the hawaii theatre because the ticket was upside down. It was still in the dash and I paid for parking plus an extra 145 for the tow. Ron (either the idiot manager or owner) of the lot was unsympathetic despite the fact I was standing there with my elderly in laws, two kids, and wife. These guys have a terrible system and completely lack professionalism.
Please avoid parking with this awful company. They don’t deserve our business for their total lack of Aloha.
Propark, you suck!

Update — After lengthy email exchanges and phone calls, current lot management and new regional manager responded positively and are planning on changes to way the lot works and hopefully the towing policy as well. No relief on the towing charge.
However, until the changes are made, beware — press the correct button, make sure to read your receipt and place your ticket correctly on your dashboard!

FRAUDULENT business practices! Keep out!
It really angers me when companies continue to get business despite their lack of professionalism and business ethics. Unfortunately, even if Propark gets 100 or 1000 negative reviews, they’ll still be successful because they control essentially every private lot in and around Honolulu, and people have no choice but to pay for their services if they’re in need of a parking spot.
The folks that work at the Seaside St. location are just absolute morons. I can confidently deduce that you do not need a high school diploma to obtain employment in their offices. And they’re just plain unfriendly.
I come in to pay for my monthly parking pass and the gal takes my credit card and runs it through their machine. She comes back moments later saying it’s broken and asks for an alternative form of payment. So I write them a personal check. I check my credit card statement the next morning to find that the charge did in fact go through (she was probably too idiotic to distinguish the difference between a «transaction complete» message v. a «card error» message. Argh. AND my check in is the process of being cashed! Absolutely unacceptable. I can’t imagine how often they take advantage of customers in this way.
If you’re vacationing and can afford it, pay the extra to park at your hotel or in metered parking. If you live here and can afford it, try to find a place to live that includes a parking spot, even if it’s extra. In the meantime, warn everyone about this place.

I drove in and realized I was in the incorrect garage, and when I drove out they charged me $ 4 — no grace period. Why would I ever recommend a company with these company values?