Pristine Air Conditioning

With all these positive feedbacks with regard to Pristine Air Conditioning services — I second the motion! They are truly superb in anyway and everyway! From Jason to Billy and his sidekick, and to his electrician crew … I salute you! Thank you so very much! We are now enjoying your «cool» work of art !

RETURN VENT was not cleaned and it was FULL
OF THICK DUST. AIR was not going thru Vents.
We have Central Ac in our home and have the System serviced every six months! Guy was there
20 min… i thought GREAT., then a couple weeks later ., i noticed Grill never was wiped so I decided
to wipe it and looked up into it… Disgusting!!!
AIR was not Returning thru the vent… completely
clogged… i took off Grill and my vacuum filled to the MAX with thick CLUMPS OF DUST! It came
down in thick strings !!! We took pictures!
Why didnt they clean that? It is essential for the
air to flow! AC works better now…, but VERY
DISAPPOINTED!

I called around 10 companies for servicing, but Pristine Air Conditioning was the only company that called me back to service my air conditioner. Jason called me back and apologized for taking so long to call back which was about 2 weeks. He explained to me that he is just returning calls in the order that they were received. I explained to him what was wrong with my AC’s and he scheduled me for the next week.
Kevin came out to do the servicing and he was very polite and professional. He recommended that i do a full clean of the AC’s at my home. I told him that i needed to leave at a certain time due to something that had came up and he assured me that he would be finished before that time. He finished both AC’s with like ½ hour before i wanted to leave. Excellent job by Kevin. I will definitely be recommending this company! Thank you

Wow, this is really the best company — they are prompt, professional and do such a great job. Jason, Billy, and Danny and the electrical guys (Randy and gang) are top notch! Can’t recommend them enough! Jason came, gave me a quote and 4 weeks later installed — couldn’t even get other companies to come out for estimates.
Also, I’m a happy and cool customer — kudos to fine companies such as this…

I had a wiring issue and my ac wasn’t working. Living in Ewa it is always so hot! Best customer service I could have asked for. Came out the day I called and immediately diagnosed and fixed my problem. Now I have the AC on and am wrapped in blankets enjoying this ice cold room. Thank you thank thank you for being so knowledgeable and efficient and professional! Joel was a pleasure to see and really knows his stuff. For anyone else considering using another company, you’d be wasting your time!

Jason and his crew have done excellent work on installing new split systems as well as cleaning the existing A/​C units of dust and mole. Done with professionalism and courtesy. I highly recommend Pristine Air, I would go no where else. Give it a try and let me know.

Great service, reasonable prices. I’d highly recommend Pristine for anyone in the Ewa Beach/​Kapolei area.

I had a few concerns with our A/​C unit in our condo. I saw the great reviews for Pristine and decided to give them a call. Jason came out to take a look. He was very professional and definitely knew his stuff! He educated me on my system and on ways to keep it running more efficiently. He recommended a few things I could do — but even said that some things were not necessary. When it was time to go — he said that it was just an estimate and was totally FREE!
I would highly recommend Pristine — they were a pleasure to work with, and I know I will be calling them back.

Made a second call 6 months later for another issue.
Prompt response, reasonable price, Joel was sent by Jason who, diagnosed and fixed it. Great customer service, knowledgeable, diligent. Friendly.
What more can one expect from a company.
Excellent job Joel and Jason.
Thank you so very much.

What a «GREAT» experience this was in dealing with Pristine Air Conditioning. Firstly, they were on time for the scheduled appointment which I appreciated. Their 2 AC technicians Kevin and Roland did a thorough job in cleaning and inspecting our Mitsubishi inside and outside units. They’re very detail oriented and go to great lengths to keep the work area under the blower spill contained when cleaning the filter and coil. They answered all my questions to my satisfaction and informed us of a few things we were unaware of with our system. In the past I’ve dealt with our installers for this service and our installers do not measure up to the level of quality service that Pristine Air Conditioning can deliver. I’ll definitely recommend them to friends and family.

Jason, Kevin, and Roland are delightful professionals. They know what they are doing and they were able to address the issues with my central A/​C efficiently. They were on-​time for the appointment and courteous. I’m definitely calling them back for the next service!

What a pleasure to work with a customer-​friendly, customer service oriented company that delivers excellent results!
After finding Pristine AC on Unilocal,I messaged the business via their website and promptly received a phone call. Although they don’t typically service window a/​c units, the office manager said she would have Jason call to give me instructions over the phone. Within an hour, I got Jason’s call.
While Jason admitted the company doesn’t handle window units, he did refer me to another business which I had been trying to reach as well. After explaining that I was looking for cleaning/​maintenance of the my a/​c units, Jason kindly said he would have a technician scheduled. Promptly, I got a call from the office and an appointment scheduled. That fast!
Best of all, the day ahead, I received an email reminder, just in case. Even bestest of all, Joel (the technician) showed up promptly, assessed the situation, quickly did his work and was NEAT and CLEAN! I like that! My a/​c units are running cold and the air smells fresh.
I’m waiting for my bill, but the estimate of $ 75 per unit is well worth it because any company that lives up to the name Pristine is five stars for me! Check ‘em out!

I had originally called another air conditioning service company to get a quote and I was floored at how much they were going to charge to get my 2 split units cleaned. Luckily I called Pristine Air for a second quote and was pleased that it didn’t sound as ridiculous. Jason returned my phone call and informed me that they were available to service my units the next day! Both units are clean, service was prompt and the staff is extremely courteous and customer friendly. What more could you ask for?! Don’t even bother calling around like I did, just call Pristine Air and move on to other business.

I was amazed! Jason of Pristine Air Conditioning called me because I had attempted to call them initially but hung up because it came to mind to try the circuit breaker first. It was my missed called that prompted them to return my call. Jason was so helpful, stayed on the phone with me and walked me through some steps that may resolve the problem, which it did. He saved me time and money. I would definitely recommend them. The service starts with a phone call, they aced it! Thank you, Jason!

After sweating it out for over a month, leaving messages with other companies and never getting a call back — OR– making an appt only to have them not show up at all, I finally called these guys. They weren’t on my: ‘homeowner list of approved vendors’…big mistake — they should be. THANK-​YOU Pristine AIr for: calling me back promptly; showing up early/​on time, doing what you say you’re going to do and ordering the part and calling be back ASAP; having friendly personable efficient staff who fixed it right the first time; for providing excellent customer service when everyone else seems to forget what the means. I’m a firm believer that how you treat customers comes back to you — in that case, these guys are going to be very successful… and busy. Will definitely use them again for service.

This is a great company. Had them do a full maintenance on my split level air conditioner and they did a great job. I previously also used Air Master Hawaii but Air Master has obviously got too big to think about providing a service to the general homeowner. I will always use Pristine in the future and recommend them highly.

We have a ½-​ton Carrier unit on the roof and it stopped blowing cold air. I had the company who installed it (the name is AirMaster in Honolulu) and they wanted $ 115 just to come to look at it. I did not know better so agreed. Then came the estimate. What a shocker. I then found Pristine Air. Jason came over and looked at it for free. Gave me a fair (quite fair) estimate. The problem was the blower motor and Jason came back in a few days and fixed it. Just as a precaution he replaced the controller as well. The other guys wanted extra for that too. What a difference. I highly recommend Pristine Air.

My husband and I just moved back to Hawaii and unfortunately are renting a house owned by someone that doesn’t want to pay to fix anything. We have 2 split a/​c systems that do not work (even though we were told when signing the lease that they did). I called Pristine Air to have him double check the a/​c. He arrived on time and was very friendly and informative. He told us what needed to be done and after explaining that our landlord will not pay to replace it he offered alternatives to help at a cheaper cost. He did not charge me for the «look-​see» and he was very professional the entire time.
Thank you for your help! We appreciate it.