Oshiro R K Door Service Inc

My company has dealt with Oshiro’s several times before. This was the first time they didn’t respond in a timely manner. I called and requested they send someone to fix the automatic roll up gate because it wasn’t closing completely. The person who answered (not going to say who) tells me she will call me back to let me know when they are coming. Well the whole day goes by nobody calls back to either of the contacts I gave them. It’s closing time and we can’t shut the gate. I call them back. The same person says she remembers talking to me but doesn’t apologize for not calling back. Worse yet she tells me they can send someone but will have to charge us overtime. WTH, if this were the first time I was dealing with them then I certainly would think its a dirty tactic to get clients to pay more for their service. I’m stuck now cause we need the door fixed. So we’re forced to pay overtime. Lesson learned don’t wait for them to call. Call them back if you don’t get a response an hour after you make the initial call.

It took about a month to get an estimator out to our location. We have several metal doors that needed replacement and repair. I was told that the estimator will come by only when they are in the area. I had to keep calling back to pester someone for an estimate.
At present, I have not heard back from the estimator at RK Oshiro and it has been three months. I placed a follow up call and kindly asked someone to follow up with my estimate. I’ve now waited another three business days and no follow up to my inquiry.
The lack of response is unfortunate given other optimistic Unilocal reviews~ Thus far I do not agree they deserve more than two stars.

Contacted the company and spoke to Dean about what could be done to get a remote in place for our existing door. He could have easily sent a tech to evaluate but he took the time to ask questions about our existing setup. Once he got an idea and reviewed the pictures i message him, he professionally advised to visit a Lowes or Home Depot to get a universal remote and program it that way since it would be much cheaper. I truly appreciated his integrity and honesty in giving my options. All is working well, and I wanted to take a moment to say manalo for your help Dean.

We used Oshiro because of the Unilocal reviews and were very unhappy with the service. The guy came over and I asked for him to look at the sensor because it seemed to not be working. He said that’s just the way it works without checking it. I also asked him to follow up with an estimate on a backup battery and eye sensors. He didn’t follow up. I have called their office multiple times to try and talk to someone about getting a battery and sensors installed. No one answers and when I leave messages no one calls back. Disappointing

We called Takase Doors to service our garage door following a third party inspection. The technician took a look a the door and said nothing was wrong and that everything was working properly. How he arrived at this conclusion, without even testing (opening/​closing) the door, I don’t know. We asked for a report to document his findings. He said that it was not a problem and that he’d have his boss get it out to us by early the following week. We never heard back from Takase, despite our many attempts to contact them.
By the second week, we decided to contact Oshiro RK Door Service. Expecting a connection to the company’s voice messaging system, I nearly fell off my seat when a very pleasant female picked up the phone and greeted me. Unfortunately, I cannot recall her name, but she was awesome. That same day, approximately 2 hours later, 2 technicians were dispatched to my home. They not only serviced my garage door, they fixed the problem detected by the third party inspector. All of this happened before noon, the morning of my call. Our garage door is now working properly. Am I happy? Heck no, I am ecstatic!
Customer service is second to none, from the office staff to the technicians. Work is exceptional for the reasonable price charged. You get a sense the employees really care about their customers and take pride in their work product.
Highly, recommend Oshiro RK Door Service. We will remain customers for life!!!
FYI, I also posted a review for Takase Doors; however, it is quite the opposite of the one above.

Called Oshiro Door Service to fix my garage door springs. Andrew was able to come out the same day. Awesome customer service from the office staff to repair techs. Quality work at a fair price. Can’t ask for anything more. Highly recommended. Mahalo!

Great service. Called them monday 7:30am (they actually open at 8:00 but a girl answered the phone anyway– she was very polite) and got a call back about 8:30am saying andrew is on the way. Andrew was very polite and helpful. Replaced the broken springs, did the balancing, lubricating, and helped me rewire the control pad. Garage door runs smooth and quiet now.

Oshiro RK Door Service is the best! I’ll put it like this: I called in the morning, they were at my house by 1 and done by 2:30, same day. I had called another company that same morning, who actually distributes the brand of garage door the previous owner of my house had installed, and left a message. By the time they called me back, the boys from Oshiro were gone and my door was working perfectly. Could not have been happier!

Our Raynor garage door opener seems to be malfunctioning. I called several places and left messages. This was the first company to answer the phone and Dean was very friendly, nice and helpful. Turns out that my schedule doesn’t work well with theirs so he even kindly referred me to some other companies. This company has the island, aloha spirit! Mahalo!

It was Friday late after noon and a Holiday. I called plenty of door companies to come help no one wanted to come but Oshiro door did! They stayed until the were able to fix my problem. This is the type of company I like to do business with. I thank them so much for all they did that night. Now I will use them more often.

I honestly forgot how we came across this company, I think my husband saw one of the technicians in a grocery store parking lot and talked to him about looking at the garage doors on our residential rental units. Since that day, we’ve been using them for the past 2 years.
We were using Takase Doors for the 3 years prior, as they were the company who initially installed the garage doors. However, the quality of their work was diminishing and we just weren’t happy with the service anymore (check their review for details.)
So far, Oshiro doors has been great. They always come the next day after we call (sometimes day of depending on when we call and it they’re in the area) and their work is quality. Prices are pretty affordable, but all services, regardless of who you use, charge the market rate, give or take $ 20-​$ 30. And I would pay extra $ 30 if that meant a technician can repair a stuck garage door today versus in 2 days.
I can’t say why the previous Unilocaler could not get an appointment, maybe it was because my husband had a one on one repoir with the technician that services our area? Maybe it’s because we established a relationship with him? I don’t know, but I do know they are our go to garage door fixers. I just like the fact they come at our beckon call… literally.