Office Depot

Customer service here sucks!
For one, they’re super slow. And, two, they’re also rude. I should have read the review from yesterday.
My husband and I came here for their shipping services on our way from doing other errands. There was no one in line, but me, however there was no one at the counter. I noticed that two associates were at the cash registers and another two were just talking to each other in the electronics aisle right next to the shipping services area. I was standing there for a good 10 minutes waiting for someone to acknowledge me.
Then, a guy who looked like he was the manager or at least he seemed like the one calling the shots on the floor because he walked around, noticed me waiting and went on his headset to call someone to help me, but neither acknowledged me nor offered to help me himself. One of the ladies who was on register, leisurely walked over to the adjacent counter and asked what I needed. I told Meliza (name on tag) that I needed things to be shipped. Then, she asked if it was through USPS or UPS and I told her whichever one is cheaper. She directed me to the boxes in the back because she noticed I didn’t have one. Strange, I thought, that they didn’t have boxes on hand behind the counter, but I proceeded to the back of the store to pick out a box anyway. It was kind of inconvenient because it was out of the way and if there was a line, I would have lost my place.
On my way, my husband was returning from using the restroom and I told him that they didn’t have boxes at the counter. He took the items to be shipped from me and said to meet him at the counter once I had the box.
When I met him, he was talking to the same lady that I had spoken to earlier so I figured he started the process. But, I was wrong. He told me the lady didn’t seem to be understanding him. All he wanted was to know was which carrier was cheaper to ship. So, I explained it to her again and asked if she could weigh it to give us an estimate for how much it would cost.
With no explanation, she just pointed to the computer screen and told us to complete the information. Before I could ask her for clarification as to why we needed to do this, she proceeded to help another guest who seemed like a friend or a regular there because they were chatting it up and completely ignored us. In the meantime, we finished the form, but now had to wait because Meliza was now in the middle of helping that other customer. We were waiting for a good 15 minutes before she came back to help us all the while the other associate was just standing in the distance watching us wait for her with, again, no acknowledgement.
Meliza asked the other associate for help with something that she couldn’t do for the other customer. Then after about 5 mins. Meliza realized she was no longer needed there and that she still had us to finish servicing. So she just took our box without saying anything and put it on the scale while the other associate finished with the other customer. Then, Meliza pulled up another page on the computer screen and showed us the price comparisons for the different carriers without saying anything to us. I guess she expected us to choose one?
She could’ve explained to us the process or at least acknowledged us, but I have a feeling that this location doesn’t care much about its customers because they take their sweet time to offer any kind of help and once they’re with you, they have the nerve to tell us that we should have come prepared before we reached the counter. How were we supposed to know that this location was drop off & pay only. It says shipping services! One would think they’d handle all aspects of shipping, including having boxes and packaging tape nearby or behind the counter like any other location or, at the very least, have a sign explaining their policies. The atmosphere just felt like the workers there were not happy and they were just there to collect their check.

This is for the Office Depot in Kalihi, the one that sits to the left of the Foodland. Savers is at the other end of the shopping center. Popeyes is across the street.
If you’re coming here for shipping services and need just a little piece of tape, do not come here.
They’ll charge $ 1 for a little piece no matter how little.
(The customer service lady said it would cost $ 1 plus tax for me to use 12″ of their clear packing tape and no matter how long.)
You could also just buy a roll and then use it to tape up your box.
Really?! Yes really. Sigh.
On a recent trip here, I thought to stop by to drop off my prepaid UPS box. It would be a 1 second drop.
Instead, my anticipated short trip turned into 30 minutes!
What happened?!
Well initially, there was just one person in line ahead of me. The lady who came to service the customer walked over at a snail’s pace.
While helping the customer who was visibly trying to hurry, she said aloud, «oh it’s ok just take your time; don’t worry.»
I think that’s nice when no one else is waiting. But when even just one person is waiting: I am totally against that way of thinking.
When finally I reach the counter, the customer service lady called herself to do some kind of errand. No warning that she’ll be right back.
When she returned, she said professionally but kinda dryly, «can I help you?»
No «sorry for the wait,» no «sorry I needed to do something else first,» no «thank you for waiting.»
I put my box on the counter and asked if I could just drop it off but may I use some of their tape. She said it’ll cost a dollar which I paid initially then told her I’d rather use the $ 1+tax toward purchase of my own roll. She again (professionally yet dryly) looked at me and agreed that she’d give me credit for my immediate future roll-​of-​tape purchase.
Before leaving the counter, note that she didn’t bother to help me find a roll or offer to show or direct me to the ones on sale. On my way to the tape aisle, I happened to pass by some on sale on the floor before reaching the rolls of tape aisle.
Comparing prices, I chose the one on sale then headed back to the drop off boxes for shipping line.
Back in line, now there were two ppl ahead of me. The same customer service lady who was still there seemed to continue to take her time. No mention of «thanks for waiting» and «it’ll be just a minute.» Nope, she moved confidently slowly and surely.
I don’t really care that the turtle beat the hare but in this case, the hare would have also beat this lady to the finish line! And the snail?! Don’t get me started!
Finally I’m at the counter. I’ve already got my box taped (the roll of tape on sale comes with a tape cutter). Counter lady looks at me, takes the roll, takes my receipt to credit me the $ 1+tax I paid and charges me for the remainder cost of the roll.
When I told her okay, now I’ll give you back the 12″, she took one look at me and with that wonderful amazing professional yet dry look on her face, waved me away.
Wow, what helpful, pleasant customer service.
Not! :/​
I looked at my watch. It was 30 minutes before I finally left!
To drop off a small, pre-​paid box that just needed 12″ of packing tape?!
Next time on my way back in to town from Ewa side, I’m just going to Aloha Ship and Pack in Waimalu Shopping Center where Kathy A. says (in her recent review for that place) they were so helpful in helping her figure out which USPS box size to choose, helped stuff her items into that box, and even helped her tape up the box before sending it off!
Point is:
(1) I am a loyal customer despite Fisher Hawaii being one of my most fav office supplies stores. I shop at these stores periodically bc hey, (a) they’ve often got some really great deals: D, (b) have unique items not found at the other office supplies stores, and © I’ve even got a rewards card! :D
(2) It’s not like I asked to use very much tape.
How many stars would you give?
5 stars — for (1) having the tape I needed on sale while I was there, (2) for letting me keep the 12″ of tape, and (3) for getting my box to it’s destination. Thank you Mahalo Merci Do Je She She Ni Arigato Kamsahamnida: D
–5 stars — for the wonderful customer service :(
— — —
0 stars
Sheesh

after watching this employee talking to her friend behind the counter. she finally asked if i needed help. i waited at the in store pick up for about 15 minutes. put a bell on the counter next time. i would not come here if it wasn’t for buying stuff for the office. awhile back they rearrange alot of things and now i wont bother looking and just ask where they are.

This Office Depot store’s Copy and Print Center did the sales invoices for the business I work at. We gave them a copy of the invoice we needed.
Their service was fast, and it took about a week!
However, when we received the product, we realized one of the words was misspelled. On our original, it was spelled correctly.
About a week after using them (they are numbered invoices), we noticed that about 100 were missing — the numbers suddenly jumped from 1200 to 1301.
I called their Copy and Print Center and Meliza (spelling?) answered the phone. I told her the situation, and she had me send them an email with a summary of what happened. She talked to her manager and promptly called me back and told me that they will be replacing all of them for no charge and they were going to rush it! She was very friendly.
The person who handled our original order, Erynn, was also very helpful. I asked for her when I called, but she was not working that day. The day she got back, she emailed me, and apologized for the mistake. She was very helpful, also! HOWEVER, Erynn decided to DROP THEM OFF to our business when they were completed as a kind gesture. She said our business is on her way home and she will drop them off to us, so she did it on her own time.
Because of Erynn and Meliza, this review gets 5 STARS. Everyone makes mistakes, but how they handled it with excellent customer service was beyond my belief.
We will definitely be going back for all future needs.

I have to agree with a lot of these Unilocalers regarding customer service. I hardly come here but I needed to make some copies off of my email and paper copies so this was the closest business to my home that I could think of. I see a notice on the front computer that there was a policy change and customers aren’t allowed to use computers anymore and we would have to email the company and they would print it out themselves. So I’m waiting at the customer service printing desk area for almost 20 minutes thinking that they were busy helping the lady who was in front of me who told me I was next. But the lady walked away after a while. There were literally 3 workers walking back and forth chit chatting among each other and yet no one came to see if I needed any help. A worker looked at me and turned away. Does anyone have any sense of courtesy to let me know if I had to wait any longer or see I’ve been helped yet?! If that’s the case of customer service, then they should have a bell so they know when customers standing in line would need some service. I gave up and just went to the self service printers and made copies of my other documents. Making copies is $.11 cents for black and white and $.54 cents for color per page. A bit pricey but it needed to be done then I had to bring a copy of the completed job print out. Again, I’m caught in this waiting game, there’s only 1 worker at the check out, so then I waited another 10 minutes just trying to make a single transaction as the line builds up. Looks like I won’t be returning to this location anytime soon.

It is no wonder why this company is doing horrible on a national level, their customer service sucks. Their store is unorganized and consistently out of stock. Don’t waste your money here, buy local and go to Fisher Hawaii.

Bought an office chair yesterday and took it home. When we opened the box there was a huge gash on the top of the chair.
We exchanged it today. The two guys transporting the chairs for us were extremely friendly and helpful (the chair weighs something like 70lbs). The 3 star review is for the cashier. Not friendly at all, and while we were waiting to deal with the financial part of the transaction she skipped over us twice because she was «waiting for the chair», even though they had already taken it to the car. She rolled her eyes and made sure we knew how annoying we were during the rest of the transaction.
Other than that, the store is disorganized and unattractive. I do not plan on returning.

Looked on Unilocal and saw they opened at 7am. Perfect! I needed to grab some stuff for my shop. I arrived around 640am and bought a crappy cup of coffee at Foodland and pretty much waited until 7am for Office Depot to open. When I walked up to the doors, it said they open at 8am. So I pretty much wasted my morning waiting! If you’re gonna change your opening hours, then update it everywhere! This place is poorly run anyway, if it wasn’t so convenient then I wouldn’t come here. Lines are always long with one cashier open, but the staff is friendly so I will give them three stars for that.

Customer service sucks. The male assistant manager and another older female clerk was whispering by the printer but it was so obvious they were talking about my transaction because the female clerk kept giving me side eye glances over her glasses. It is not only rude but unprofessional. Apparently they decided my printouts (birthday party goody bag tags) that was customed designed was copyrighted. Am I selling these tags with my son’s name on it?! Seriously.
No one said thank you when I stood in line to wait for my turn and no one said thank you as I paid. I do not recommend anyone going there for product or services.

Reading some reviews I can see I am not alone in rating this store One Star for terrible customer service. This is my second trip to Dillingham Office Depot– the line to mail stuff is ridiculous. Stood behind an elderly man for 45 minutes– he had been in line much longer. Only one girl helping a customer and all other employees including store manager oblivious to the 4 people in line. The manager walked in– looked like she just came from lunch. Didn’t tell any employees to open up, and help us– just kept talking to employees as if we weren’t there.
This store is missing the boat. Doesn’t anyone audit them? Mystery shop? It’s crazy they’re allowed to get away with this– I will not be returning — ever…

I popped into Office Depot because I had to quickly print ONE copy of something I needed.
It was a last minute thing, and I only had a copy in my email, and not on a flash drive. The man behind the desk informed me policy changed, customers couldn’t use computers anymore, to please send the email to a company email and they’d print it from there.
Cool. That’s what I did.
Turns out only one computer could be used to retrieve my email, being used by another customer (though he looked like an off duty employee with his clothing).
I waited a total of 54 MINUTES behind one customer, just to print one stinking sheet of paper.
The entire time, no one apologized, or filled me in on what was going on. I wasted a valuable hour to my day. Employees stared at me waiting with no explanation.
Bad customer service and now I’m totally turned off to Office Depot locations.

I’ve had great experiences with the printing departments at the Salt Lake and Waipahu locations, so I was expecting the same quality of service at this location. Unfortunately I couldn’t have been more wrong. I ordered prints of personal invitations I made myself for my daughter’s birthday and ordered them online for pickup the following day. I received a voicemail from the store to call back, with no indication on the message of an issue.
I called back and was left on hold over 10 minutes. I tried calling back two more times and was placed on hold again, never reaching a live employee. Rule number one in business, answer your phone for customers!
I decided to go to the store to pick up my prints since I couldn’t reach anyone. I also had over $ 200 of work stuff I needed, lamination prints, a 20 page color sales presentation to bind, printer ink and envelopes for my business, so I figured I would get everything done at Office Depot while I was picking up my personal prints. When I get there, there were at least five employees standing around together doing nothing but talking to each other. I guess they’re too busy chatting than actually picking up the phone. The store was messy and dirty. Maybe they should focus on cleaning the store too rather than hanging out.
They couldn’t find my order than one lady tells me she can’t print my personal print for copyright reasons! First of all, why is it their business to care what I’m printing? Your job is to print! Secondly, I made my print myself, for personal, not commercial use, so there is no legal issue. Thirdly, I get printing done all the time at the other locations and have never had any issues. The manager Leanne, was the rudest manager I’ve come across in retail and did not care one bit about my business. I explained that it was for personal use and she said «too bad. I’m not printing your stuff.»
Well Office Depot, you can thank Rude Leanne and her staff at Dillingham for losing my personal and company business forever. I went right over to Costco and they were happy to take care of me. If employees like her are who you hire to represent Office Depot, I will not be visiting any of your stores again.

I’ve been a customer of this Office Depot location for 10+ years. I haven’t had one bad experience here.
As soon as I walk through the door I’m greeted. The employees are very kind and approachable. They’re more than happy to assist me in finding supplies that I need. If I don’t know exactly what I’m looking for, I just describe what I need it for and how it looks then they help me find it. The employees talk with me to make sure I’m finding everything I need. I really like that.
I mostly go here now to print stuff. It’s $ 0.10/page for a black and white copy. I think it’s $ 0.50/page for a color copy. I’m not too sure. The only bad thing is when there’s a long line of elderly people. I mean that in no disrespect. They tend to hold up the line with their stories. It sucks when I’m in a rush but other than that, the customer service is great!
The prices aren’t the cheapest but it’s good. Also, they sell cute little pepper spray bottles that can fit in most purses. It could come in handy one day.
I recommend going here. It’s always a pleasant experience for me. I’ll continue shopping here. Good job Office Depot employees.

Ordinarily most of my office supplies are bought from Fishers, but I had a gift card to Office Depot, which is what brought me here! I would say, if you’re the type that needs to ask the sales associates recommendations and whatnot, then this is not the right Office Depot for you. For the most part, you’ll save a lot of time if you know what items you want instead of asking, since most of the associates are a bit blur and not quite sure about where things are.

They take forever to answer the phone, if they do… I’ve called them at the Kalihi Store, and even the Kakaako Store and they NEVER answer!!! and when they finally do after 10 calls, and 25 rings (yes, I’m the idiot who calls them that many times and that many rings), it’s not like they are sympathetic for having it ring so many times. No matter what time of day I call, they just don’t answer. Anyway, when they finally do, they put me on hold for how ever long too. I guess it’s best to waste my gas and go there in person, and to find out they are out of the product!
BUT… they do price match on whatever website you find, so that’s the plus side, I guess…

I needed to ship something and arrived on a not so busy Tuesday night. There were four employees behind the counter. One was doing the work, and the other three were watching him do it. After waiting for about ten minutes, another employee who had been stocking shelves took pity on me and processed my shipping order.
It probably would have been faster to drive to Waikiki and get my stuff done there. The employees here don’t seem to be interested in actually working.

I was thoroughly impressed by the excellent service I got here.
I was running errands and one of my stops was to get some office supplies. Let me tell you that I was dress in basketball shirt with a 50 cap and a hoodie. I was looking for a date stamp and the employee Lianna took me there and even suggested the once that had better value. There was a couple guys that helped me as well while looking around (sorry didn’t get your names). One was wearing glasses and had bleached hair and the other one was a haole guy with a beard.
Overall great service. Made my day. Will be back in the future.

It seems a little smaller then other Office Depots I’ve been to. Still they always seem to have whatever supplies I need on hand. The few times I’ve been there, I’ve been approached by employees asking if I needed assistance. I normally don’t but still it was nice. The lines don’t seem any worse then other stores.
I do have to say on occasion some of the younger employees look & act like that they don’t want to be there. Not saying that they should be doing a happy dance & smiling like a clown on crack but at least make an effort.

I’ve been standing in this line for quite some time– trying to receive help for printing services. There are 3 workers at the registers yet they seem inattentive to many customers seeking attention.
While waiting, I noticed a lady asking a worker about their empty cartridge (recycling?) service and she became irate as the workers were unable to answer her simple question.
Currently, the worker clearly sees me waiting to get help, but acts oblivious. I have not experienced such unsatisfactory customer service at a place where the ratio of customers to workers should be more than easy to manage.
Just now, I witnessed 2 other customers become irate and one customere stated, «no common sense;» one worker is unable to answer this man about some prices.
I would not recommend this place. Unless you are bored or have a high tolerance for waiting around and being invisible, I’m sure this place will adore you.

After looking all over for the right lock box for money for an international trip and this was the last stop on our search. They had a great selection throughout the store and it was a very clean and stocked store. We didn’t interact with anyone, but the cashier and she was really friendly. I will definitely go back.