Mobi PCS

Very disappointed with my service through mobi. I knew when I switched from Verizon to mobi pcs I would be downgrading in coverage (phone didn’t even work on the mainland unless on wifi), but I still expected decent service. Unfortunately every time I’ve gone in to get a new phone (three times now) they’ve had none of the phones I’m interested in. Generally these are the good ones! The only thing you can walk out of the store with is a «certified pre owned» one that is many prior models behind. It’s a bummer. Then today I went in because I lost my phone last night and I needed to upgrade to the new mobi anyway so I went in hoping to get a newer iPhone. All they had available were iPhone 5’s :(The service options also changed and now I had to choose from Verizon or sprint coverage… well guess what mobi?! Not having the products available in store just lost you a customer. The guy actually suggested that I go to Best Buy for a phone and come back to go through them for service. Nope. Going to Verizon. Got me an iPhone 6plus and a new plan. #boom

We arrived at the store & there were 2 representatives already helping 2 customers. We walk in & not even a simple «hello, hi welcome» or acknowledgment that we even entered the store. They were busy, its okay. Theres a couple sitting down but Im guessing they were with one customer already being helped. So they have a sign in sheet right by the door, my other half puts our name on the board & we wait patiently for about 15−20mins. In those 15−20mins, I see him leave to a backroom about 4 – 5 times. Looking outside staring at the cop (giving a lady a ticket infront of the store) As time is passing, 2 more customers enter the store & stand around looking like they’re about to make a payment (because of the cash they were holding) walking closer & closer to the counter like she was next. Still patiently waiting. One rep is finally done & says «Can i help whos next» staring at the woman that came in after us & she moves toward the counter. 1) Why have a sign in sheet if your not gonna refer to it? 2) If you paid attention to your store? You would have seen that we were waiting way before these woman walked in. So I say outloud, «how about us? We were here first waiting?». With attitude, he responded with «well thats why I said, whos next?». Unfortunately he did not have a nametag so I was unable to catch his name so that I dont have to speak so badly about all of them. We asked our questions & ended up leaving because of the lack of common decency.
That one rep in particular gave horrible customer service & we will not be back anytime soon (: AT&T took well care of us & we couldn’t thank them enough!

Mobi has the worst customer service! I understand that they only charge $ 35 for a basic phone line, but they are so unhelpful! I had a phone that needed upgrading, but didn’t know til 2 weeks later-​when I finally realized the phone was shut off-​because they didn’t inform us of the upgrade. We had automatic payments and never missed a payment for 2 years and the moment our credit card number changes and they can’t retrieve a payment the phone is cut off. They did no means to contact us to collect payment! Not even by mail! Switched to Verizon and will be paying $ 20 more– but thankfully I will never have to deal with the unknowledgable, unhelpful and unreliable service of mobi again!

As of August 20, 2014 — My recent visit to this location was disturbing. I was told they didn’t have any stock on cell phones except for a few models (this was for all locations). In addition, they didn’t have any clue as to when phones would be back in or what phones would be offered. I was told that calling back in a month or so would be my best bet.
My company cell phone is in desperate need of replacement as it is nearing the end of its 2+ year life.
As I was browsing the phones on display I was told that they didn’t work because they were just there to fill a once empty display. I cannot fathom why Mobi would allow a lapse in available product for its customers! It just doesn’t make any good business sense… The explanation I was given: Mobi was bringing in new phones that would better suit the needs of their customers. Apparently, too many phones were ordered before and never sold, so they are re-​evaluating their current phones being offered. This is all good… but where’s the urgency and continuity being offered to customers? If my current cell phones dies will I get stuck buying one of their leftover phones that I don’t really want?
Based on my experience, Mobi PCS seems to be in very poor shape. Our company will be taking our business elsewhere.

I’ve been a mobi customer for some time now. Overall, I am very pleased with everything they offer. My monthly phone bill is extremely low compared to my previous other provider and I am very pleased with how they take care of their customers. I had purchased my phone at the nanakuli location and got great service. I wasn’t the easiest customer with me having so many questions about billing options and changing my phone number. It took a while but I was rewarded with a great phone and an awesome monthly bill. The person that helped me was a woman named Raycie. I will definitely be going to her if any problems arise or I suddenly have more questions to ask.

This is a review of the Hele wireless device and their broadband service, not their cell service.
Its terrible. Simply the slowest, lousiest internet connection I’ve had since the 1990s.
When I say «slow» I mean I started trying to open Mobi’s page about their broadband service before I started writing this review and so far its still a completely blank screen. The speed ranges anywhere between imperceptibly slow (less than 1 kbs) to modest (30 – 50 kbps), with the average being around 10 kbps, granted the connection is stable… but please read on…
When I say «lousy» I mean the Hele broadband hardware ($ 100) disconnects and reboots on the regular, like once an hour if you are using it as a wireless transmitter and once every two hours (if you’re lucky) when plugged into a USB port directly, where it can simultaneously also act as a wireless transmitter, with an amazing signal radius of… 1 foot… Meaning you have to use it as a wireless transmitter only if you have multiple computers in your house (that you want to connect to the internet), and then place it strategically between them because that signal strength is nothing to brag about either.
This makes playing any sort of online games, doing any sort audio/​video streaming or downloading any files bigger than 20 MB a torturous process and for $ 40 a month I think anyone should expect more. Even if its just slightly more. Like, really, can we do away with all the auto-​disconnects? Do any of the Mobi employees use this product?
The one upside of the slow connection speed is that it makes reaching my 6 GB a month data cap a near impossibility, as far as I can tell. Not like I know because they don’t exactly provide you with that information very easily.
I’m only still a customer because I’m trying to average down the cost of my Hele device. Won’t be disappointed if it doesn’t have much resale value. I hope this saved.

Mobi PCS is convenient and helps me save money. You don’t need to worry about having a contract and its unlimited everything at a low rate. I want to say thank you to Mobi PCS, S. King St. Branch for helping me and my family stay connected! The store manager, Rob is always helpful and welcoming. An outstanding employee named, Treasure assisted me. Her customer service was great! She was patient and polite when trouble shooting my phone. It meant a lot to me because I was already annoyed when I came in and she handled it in a professional and keen manner. Personally, I think she deserves a raise if not a promotion; If you’re in the area and need help with your phone, ask for Treasure/​Rob.

I SWITCHED TO T-​MOBILE! Here’s why:
Yes, when I signed up, Mobi PCS was the cheapest service around and the coverage was good enough cause I never left the island. For the low price, I put up with so-​so internet speed/​quality, long wait times at the stores, and the call center customer service reps who spoke poor English and knew next to nothing about anything (it’s like you’re asking a random person on the street for help). Tip: if you need help, ask the store people first cause they know way more than the call center people.
Here’s why I said bye-​bye: Mobi jerked me around and wasted my time needlessly.
Water damage to phone caused me to lose all my important work numbers and I had no back up. I had just sent out a mass text 4 days before at 9:30am. If I could have seen my phone record from that day and time, I would’ve had all my numbers back.
I called customer service and after speaking with 2 people, was told that I needed to write a letter of request to Custodian of Records, Paul Maes. Eventually, Paul got back to me, said that I needed to obtain and submit a legal subpoena to Mobi before they’d turn over the records. «Where do I get a legal subpoena?» I asked. «From the clerk at the courthouse,» Maes replied. I go to the courthouse and ask a clerk about getting a legal subpoena. Clerk says that I need to get a lawyer and a court order before I can get the subpoena and that it’d probably cost around $ 400 – 500.
Shocked and upset, I call Maes back. After a heated discussion, he confessed that basically Mobi doesn’t want the work/​expense of going through phone records for customers so they DELIBERATELY make it as difficult as possible.
If Mobi wants to be cheap-​ass, that’s fine — I signed up for cheap. But be honest about it instead of JERKING PEOPLE AROUND. I could’ve saved 5 days of difficulty following up on this matter, going to the courthouse in the middle of the day, etc. if I had just been told up-​front what the process would’ve been. Even if the call center customer reps didn’t know, Paul Maes sure knew when he spoke to me the first time. Like any adult, I welcome up-​front honesty. No need for shadiness.
T-​mobile is just as cheap as Mobi PCS but better: all their phones are the newest, latest models, you receive detailed activity summaries, no activation fees.
UPDATE: Was contacted by Andy from Mobi PCS a few days after posting my review. He was calm and friendly and wanted more details on my situation to better understand what happened and to share the details at a meeting with his CEO so that they could figure out a way to improve customer service. I was impressed that he called and expressed genuine caring and interest — it removed some of the sourness I felt towards Mobi PCS.

This company needs to be bought out. T-​mobile took over Metro PCS but I’m sure no major carrier would be interested in Mobi. Their market share must have really dropped over the last couple of years. They still don’t offer 4G and the phones are outdated and expensive.

I found this out from paying my bill at another Mobi location, when Mobi texts you about a cancellation notice, pay it ON THE PHONE!!! I just recently stopped by a neighborhood location due to tech billing problems on the phone… instead of paying what was texted to me, I ended up paying $ 3 more for a «convenience fee»…whaaat??? my convenience would have been IF the phone svc did not have problems and could accept my payment. I have to stick with them thou cuz they are the cheapest.

My entire experience with this company, was unfortunately very frustrating from experiencing their bad parking and smelly walk of human feces and urine to their building (lots of homeless nearby) to their cheaply designed room, and frustrating long lines, and finally having their mobile broadband service not work for my Mom in her home and being automatically billed even after we cancelled the service, which in turn had me visiting their office a third time in less than two weeks. I was not a happy camper.
I’m glad that other people seem to have great experiences with this company, but unfortunately I am not a fan. Thank you, but no thank you.
Service: *
Ambiance: *
Value: *

I like the fact that this location has a parking lot in the back and that you have to get validation. That means lots of parking and nothing to worry about. The store is small and the staff is few, but they are helpful with anything you need. I don’t have a phone from mobi but do have hele wireless internet. If I’m having trouble with it I usually visit this location. And they like to bump reggae while you wait. Cool beans.

Zowies the sale on Droid smart phones right now is probably the best thing a girl could ask for. Besides diamonds. Oops, did I say that? A DROID IS BETTER THAN DIAMONDS!
If you are debating between this location and the one further up King St, (only a Mobi dealer, Mr Wireless), PASS UP the first one! This mobi is a real mobi store, not a dealer, and the customer service is soooOOOO good! Think like a sweet talking banana, only knowledgeable and chipper about phones (thank you, Tori)_. Now picture Mr Wireless as scowling Korean girls who will unfriend you because they are grumpy. Who you chooose? DING! Banana!
Mobi’s rates are dirt cheap, the smart phone internet is SUPAfast – so fast you don’t even have time to pronounce the whole word «super” – and the in-​store experience is banana. Unlimited text, talking, internet, videos, picture messing, etc, for only $ 50/​line? UNHEArd of. We pay $ 150 for just talking and texting at Verizon. KILL IT, MOBI PCS! I LOVE YOU!
/​Quick Tips:
Don’t park in front of the store. They will ticket. Get free validated parking in back. Just turn R after you pass the store on King, then make the 1^st R into the lot.
–Sometimes they get busy. If so, come back later.
–Definitely sign up for the no-​contract, unlimited, DIRT CHEAP plans.