Michael B Russo MD

Dr. Russo is an incredible doctor who listens, takes time to get to know your case, thinks outside the box, and is compassionate! He is by far one of the best doctor’s I have seen. He’s welcoming, friendly, and treats you as a person. He takes time during the appointments which I am so happy about! And the staff is fantastic! They are very friendly and on top of everything. It’s a clean place and there is free parking in the front of the office. The office is located in a great location-​easy to get to! I highly recommend scheduling an appointment with Dr. Russo if you need a sleep doctor/​neurologist! He is the sleep/​neurologist doctor to see in Hawaii! Thanks for everything, Dr. Russo!
–Alanna Wong, KLS Foundation BOD Member/​Social Media Manager

The staff is top-​notch. The girls at the front are on it! From booking my appointment, appointment reminders, to being thorough with my prescription, follow-​ups, among other things. I was referred here by my PCP office for cervical and other nerve related pain issues.
Upon exiting my vehicle, I was a bit confused because I wasn’t aware that they are in the «Sleep Tech» office. I was looking for a Neurologist, not a sleep doctor. Anyway, parking was a-​plenty and convenient and google maps led me right the parking lot.
I would say that this place lacks a little bit of «professionalism». I was confused as to who it was that was taking me in to check my vitals… because she didn’t seem to be dressed in the «typical» medical office attire. Dress code non-​existent aye? I’m okay with that. She was sweet enough so that’s fine. Then, a man who was sitting in front of a cpu asking me questions while answering his cel phone several times was… nice but… who was he??? I thought he was the Doctor! I was spewing to him as though he were, and not until I addressed him as «Dr. Russo» did I know differently.
Confusion!
Bottom line though, Dr. Russo and his staff are really good. Dr. Russo in particular, definitely took the time necessary, in fact went beyond to be sure that my issues were addressed. I like his style. I like him. If someone is going to help me find relief, I’ve a good idea that it may be him.
Be advised that the place is set up with beds in the very large rooms. It’s a sleep center; I was expecting a Doctors office so be prepared; you may have to resist the urge to lay on one of the beds and nap.

First, a disclaimer: this review is for Dr. Russo ONLY, not his office staff or the clinic building itself (which is musty-​smelling and a bit down-​at-​the-​heels). That being said…
Dr. Russo is one of the most kind, caring, and thorough physicians I have ever encountered. I was referred to him recently by a primary care doctor who recommended him highly. Although it took awhile to see him (both scheduling the appointment and on the day of the appointment itself), I can honestly say he was worth the wait.
For starters, the good doctor treated me with the utmost courtesy, professionalism and respect. He took all the time I/​he needed to get to the root of my primary complaint, covering seemingly unrelated symptoms that likely have a common root cause. He listened carefully, repeated back to me what I said to check for understanding, asked thoughtful follow-​up questions, and then took plenty of time to explain his medical opinion and treatment advice. Throughout the visit, he gave me his undivided attention and treated me like I was his top priority. I wish all medical professionals had his exemplary bedside manner!
Dr. Russo’s office is located in the Pacific Tech building, which is on the ‘ewa side of Ward Ave., facing Sports Authority/​Ward Gateway Plaza (Supercuts is on the ground floor at the corner of the building, facing the street). Be forewarned that the parking lot is ridiculously undersized, so if you are driving yourself in anything bigger than a Smart car or moped, you should probably plan to park across the street at Ward Gateway Plaza. Seriously, you won’t be able to exit your vehicle because the stalls are so tight!
The clinic is located on the ground floor inside the building courtyard (first storefront on the left). The sign in the window says «Pacific Sleep Tech» (the clinic is also a sleep study lab). Allow about 20 minutes to complete the new patient paperwork, and be sure to have with you a list of your current medications. You will be asked to provide a detailed patient history and a copy of your insurance card, if applicable. Bring something to read or otherwise occupy yourself, because there’s a good chance you will wait quite awhile to see the doc. Thankfully, you’ll be glad you did at the end of it all!

Rating: ¹⁄₅
Service: ¹⁄₅
Atmosphere: ⁴⁄₅
Parking: ¹⁄₅
1^st off, this place is confusing as HELL to find. There is no sign that says the office of «Michael B. Russo MD, Inc.»
#2 — There is no parking during regular business hours.
#3 — When I finally found this office, the young blonde girl who is the receptionist is completely inexperienced in the medical field.
#4 — Not even the physician that saw me seemed not all there.
#5 — Drinking water in the waiting room tastes like toilet water.
Service:
Staff are incompetent. Friendly, but incompetent.
Atmosphere:
Okay, but it can be better.
Parking:
None.