Matson

So I got orders to move to the main land and the process to ship the car with your own money is and great. They were very friendly and the price wasn’t too bad 1100 to California. With that being said the one I shipped through the military was a pain! Much more paper work and they want your car «field day ready», they were extremely rude to me at the inspection part. Which is why I find it weird that there is a night and day difference between paying yourself or being associated with shipping on orders. I just don’t get how so many people can be like that. Not because the military thing, but simple common decency would be appreciated. 5 stars to ship yourself and as few as possible for shipping with orders. It’s not like I had a choice, but they really need to fix themselves

Great company no hassle procedures. Shipped 2 cars to Hawaii and 40ft container. Delivered and on schedule.

I’m pissed! I shipped my car to Seattle from Hawaii and received my car damaged. Not major but definitely from the shipping. I receive my car, notice the scrapes and scratches, so the guy was very nice and marked the damages on the receiving documents, took pics, etc. I was then advised to get 2 estimates and send them into claims. I was really surprised at the cost of the estimates because apparently one little bit of damage on a panel created work on the entire panel as well as some adjacent panels due to color matching etc. Well, so I send the paperwork to Matson and what do they do? Send a check for roughly half the damage and consider it done. Included in the paperwork is an estimate from a repair shop in… wait for it… Hawaii! So why don’t you pick up my car, get it repaired in Hawaii, and ship it back to Seattle! Wow, really? Even better, when I call the girl in the claims department she tells me that because there were some scrapes/​scratches on the car originally (and they happened to be on the same side as their damage) that this is why they are giving me half the money for the cost of the repair. Bullshit! I did not get an estimate based on my «stuff» in fact I specifically told the repair shop which damages were mine and to not include them in that estimate. So basically your car has to be immaculate for them to be up and up with you. Matson has been a monopoly for years, and it shows. Disgusted!

I would definitely use this company again. It was so easy to get my car. They also gave me a free carwash ticket.

Had to ship my 4runner through a third party and they used Matson. I arrived way before they opened and there was already a group of people waiting for them to open. When they finally opened they would ask who is shipping cars or picking up. If you are shipping cars you need to go to the building to the left which isn’t stated on the door so if you haven’t ever been there and need to ship that’s just a heads up for you. So after they told us that we walked over to the other building. There was already 3 people in line ahead of us. I was so worried that this was going to take a while because we had another appointment to be at by 10. Each person only took a few mins and within less than 10 mins they were already to me. Handed the gentleman at the window all of the paperwork he needed. He made copies got copies of both id’s (husband and mine) and printed out the paper we needed to take to the next window in order to pay for the shipment. Walked up to the cashier handed her the paperwork from the window we were just at she asked for payment and in less than 5 mins we were out of there going through the gate to drop off my 4runner. Went inside that building (which I think the a/​c was broken) up to that counter and they said have a seat we will be right with you. They called my husbands name he went out with them to inspect my 4runner. From the start process to the end process we were out in 30 mins! Wish I could have said the same of Horizon (which hubs had to use).

Everything was really quick. They did the vehicle inspection and we were done with the entire process within 30 minutes. Everyone was friendly and helpful when walking us through the process and that’s important when giving them one of your prized possessions… your car.

I’ve used Horizon Lines to ship vehicles between HI and CA in the past but they no longer ship vehicles anymore. At least, this is what they told me in Oakland. It was a blessing in disguise because I was able to use Matson for the first time.
Matson really made it easy for me to ship with them from the booking to the delivery. The reps on the phone were very helpful and made it very easy for me to book online to ship from Oakland to Honolulu. I was able to have the dealership drop off my vehicle at the docks without any problems.
The goal was to have the vehicle on island by the time I land. Unfortunately due to the crazy weather and hurricanes, they had to delay shipping a week. It’s not their fault and I rather have my vehicle safely here than the bottom of the Pacific Ocean.
I arrived in Honolulu and didn’t have to wait long before my vehicle arrived. It only took 10 days to get here from the time they left Oakland. That’s hella fast! Faster than my previous shipping experiences. They made tracking very easy online and gave me a courtesy call once the vehicle was available.
My vehicle arrived without any damages (no dings, dents, curbed rims, cracked windshields, etc). The staff at the Honolulu location was friendly and helpful. Waiting area was clean and in AC. Once they call your name, you get to inspect your vehicle before taking delivery to ensure no damages occurred during shipping.
When you notify them that there are no damages, they go over the registration process in HI. You will get a temporary HI registration card that’s valid for 30 days. Lastly, they give you a car wash coupon. My vehicle arrived a little dirty and I’m thinking due to the weather so the coupon was an unexpected plus. Would highly recommend them and would use them again!