Malama Imaging

Very rude. Thats all I have to say .
I was nice and she was rude. Tall lady
No aloha this am to those who dont feel
As well.

Clean office and very polite front staff. I was called quickly in for my appointment. Both the doctor and assistant were patient and gentle. They explained everything they did at each step, and tried their best to make me feel comfortable. Overall a great experience for an unpleasant procedure, I would gladly return to their practice. Highly recommended. The only reason I gave 4 stars instead of 5 is that I am reluctant to give 5 stars based off of a single visit.

The building and staff were nice and they took my mother on time. But, my elderly mother was on the table for an ultrasound for almost an hour. The first 20 minutes was on her abdomen which was ok, but the next half hour her legs were up in stirrups while they checked her uterus. The first doctor was done checking in less than 10 minutes, the 2^nd doctor was more invasive and took the required pictures (although, he took the longest), then the assistant to these doctors decided she wanted to practice working on my mother, too, that got me upset.
Just because the first doctor introduced herself as something to do with the J.A. Burns Medical School doesn’t mean that they can treat their patients as work study objects.

I was sent here for an ultrasound procedure by my OBGYN.
I only venture into town for appointments, but the building is easy to find. The building is new and is clean throughout.
The office itself was nice, neat and clean. The staff is helpful and professional. Everything went smoothly and I was called in within 5 minutes of my arrival. The doctor, a female, is informative in every way and answers questions in a way that’s comforting.

Yes, the renovated building and suites are very nice but that’s about it. Before I vent, I admit that we were 10 minutes late. When we got there, there were no patients in the waiting room. When my wife got into the exam room, we could feel that the staff was irked. We felt it was because we were late. The assistant asked a series of questions then brought in the doctor. The doctor never introduced herself. The doctor asked, «So why are you here?» Huh? Aren’t you, the doctor, supposed to be communicating with the referring doctor? Doctor then asked some of the same questions the assistant asked. We felt that the doctor was very unprofessional in her manner. The exam lasted about 10 minutes and there were some issues. We were obviously concerned, so my wife then asked the doctor questions. The doctor did respond but it felt rushed. My wife was going to ask another questions but the doctor stood up and said, «You should be asking your doctor these questions. We got really backed-​up.» We’re not medical professionals so when the doctor tell us something is there that may cause complications, of course my wife has questions. As we leave, the staff are talking amongst themselves and there’s no one in the waiting room … no one.
I get it, we were late. I feel they could have turned us away instead of giving the service we experienced. If someone else was waiting, which there wasn’t, then see them first. There were many ways to handle the situation.
Obviously others may have a very good experience with Malama Imaging; this was just my experience.

I was sent here by my GYN for an ultrasound test, and since I am not from town I was a little intimidated about finding my way there. But the office gave me a little map, and I found the Hale Pawaa Building and its parking structure without any problems. (Just for the record, pretty easy to get to from Kap.) The building is BEAUTIFUL! The office is in Suite 310, clean, updated and comfortable and the staff is really helpful. They were so helpful that my paperwork was almost completely filled out already, as the staff was able to get info from the doc’s office. I went in for the testing and felt comfortable and cared for throughout. The facility is clean, the staff kind and professional. I didn’t have to wait, either. Great experience. And this review is from an RN that has worked in hospitals for 25 years.