Longs Drugs

One person at pharmacy is always nice. Yesterday 2 other ladies were there. I got a text to pick up prescrips and I was there to get two more filled. The lady snapped I didn’t have prescrips filled. I showed her my text and she said I don’t know then proceeded to ask me for a physical address and my phone #. She was writing it on my prescrips. I asked why since it was in my account which I already verified and she said «we just do» in a snippy tone. When I went to pick up I asked again for the prescrips that the text said were ready. She said hand me your ID flipped the screen and said only the ones you dropped are here… sorry. She didn’t even offer to fill the ones that I got via text? I’m confused since that’s additional money for their business and it would’ve been the right thing to do. When I expressed my disatisfaction with the customer service she said we’ve just been real busy today. My whole family shops there and I really don’t want them treated so abruptly. I still don’t have my regularly filled prescrips AND I receivef another text today that they are ready?!

Pharmacy has the rudest and most unhelpful people. Lost 1 out of 2 of my prescription and tell me its my fault. Never Again will i go back to this unhelpful rude place! Transferring all my prescription else where. Good Luck to people who gets their medicine here.

The pharmacy department here is horrible. We were very loyal longs shoppers, but since they no longer have that local feel, we are out… Pharmacy clerks are not very helpful and are pretty rude at the end of their shift.

I came in looking for a liquor lei. Although they did not currently have them, Zumira helped me find the supplies I needed to make my own AND helped me make it. Awesome customer service!

This Longs is the best stocked Longs. They always have a full stock of whatever you may need. If I absolutely need something from Longs, I go to this Longs because other stores are sometimes not fully stocked.

I want to thank Jennifer (in the photo dept) who was very sweet & most helpful when she took down some Halloween lites they had up on display in the front window so I could purchase them today.. She had to move a ladder & climb up & down a few times & was so sweet & smiled the whole time. Thanks so much.
I was at the same place the nite before & Amy was my cashier who was also very friendly.

Why two stars? I love the location, very convenient to my home. Also, the content of the store meets my needs and the staff is helpful. I do however have a problem with the bums, mental cases, pimps, hookers and what not that frequent there. If I hear about someone running out of gas one more time, I’m going to go ballistic. And, they don’t take no for an answer until you tell them to fcuk off. That’s fine for me. I’m trained. But I could see how it’s problem for others. And, I’m not talking about night hours. Day time too. Get a fricken security guard to chase these a@@holes away.

Grossly understaffed in the pharmacy for a Friday night. I waited in line from 6:31 to 7:10, then left with no prescription meds in hand. What happened to the «Drugs» part of Longs Drugs? I don’t blame the staff. But the manager apparently has neither foresight nor common sense to properly staff the pharmacy during a busy time.

I come here maybe once or twice a week since its a 5 minute drive from my house. I usualy come here for house necessities such as bathroom things, carpet, kitchen, and sometimes for my make-​up if they have a sale.
I’m very grateful that they have the extracare care program, because I save so much money with that!
I DO NOT come here for snacks or can goods, they tend to be expensive! I just walk over to safeway for those things.
Customer service is okay. Some employees have been there for as long as I can remember.
During the night hours, I would say 9pm, they start getting short on cashiers. Sometimes I go and there is only 1 person whose ringing up everyone! It’s 24 hours, so I assume they would know people would be coming in there, constantly.
I used to use them as my pharmacy pick up but they got super slow, and now I head to walgreens.
Besides that, It’s a good store.

It’s close, convenient and good size store that carries a lot of the things I need ie toiletries at great prices especially when it’s on sale!
The staff are friendly and courteous. The stuff they have seem to fly off the shelves as typical Hawaiians seem to hoard when things go on sale!
I also like that they have red box available so you can return at any location so it make it so convenient!
My prescriptions are quick and the pharmacy always calls to remind me of my pickup and they very prompt with service!
Recommend this place for their bargains and like the Safeway next door there’s always entertainment to be had between the homeless people loitering the area to hookers right around the corner!

Not good not bad.

Longs Drugs was so much better before CVS took over. Now I need a CVS membership card to get the sale prices? Seriously?!
The only positive for me is that it’s located in my neighborhood and has a fair amount of parking.

This is for the pharmacy department only.
My father (also my doctor) called in a prescription for me to help my nausea. I have been extremely sick the entire day and had him call in early in the day, I’d say around 3 or 4pm. Since I was so sick, I wanted to go a little later to pick up my medicine so I wouldn’t have to deal with any waits/​lines. Around 8pm I mustered up all my strength to leave the house and pick up the medicine. As I got there the line was trailing through one of the isles and when I finally reached the front, my prescription was STILL not ready and I was told to have a seat and wait, ridiculous. On the bright side, the staff is pretty friendly.

This review is not for the individual store, but more for CVS as a whole… I agree with the other Yeeps… and I’ve said it before that since CVS has taken over, Longs is going in the wrong direction!
CVS continues to discontinue our favorite items… they try to cram their private label CVS product down our throats… I’m sure it because they make better margins (more profits) with their inferior CVS products. They are taking away the brand name merchandise.
In the beginning, I gave the CVS products a try… have not found anything that is better than the name brand… so now I have to go Walmart, Target or Walgreens…
Actually, Walgreens has some really good products that Longs doesn’t carry… and now that Walgreens has more locations, they will probably get more of my business.
Many of the Longs employees are really nice and not shopping there might impact their jobs… I hope CVS realizes that we like our name brands and bring them back!

Who doesn’t love longs. They always have the best sales and is always a stop to pick up local goodies for family in the mainland.
Since they renovated it’s very nice and clean. Store is always well organized and is staffed with very nice and helpful workers and now they have extra care cards were you can get additional saving on your purchases. Hawaii wouldn’t be the same if there was no longs drugs.

I’m hangry so this is biased.
This store is usually easy but my visit to the pharmacy tonight after being in the ER is testing me.
I tend to do well with waiting but when you don’t have half my meds, can’t answer half my questions and test me I tend to lose it.
Maybe the new CVS system is confusing them?! Hell if I know but I’m not used to waiting so long and playing chicken with pharmacy techs.

A great customer experience! This is hands down my favorite Longs on Oahu.
I have reviewed other locations and I believe even admitted upfront that I am a bit of a Longs fanatic. I love Longs (i know it is CVS and at some point they will most like change the name) and this store is truly the good ol’ Longs experience that I fell in love with.
It is very spacious, the walkways are wide enough for you to be able to have multiple people walk down in either direction and not bang into to one another. Why is this important? Baby strollers for all the moms and dads out there. Seniors whom, lets face it «make Longs a part of their day» everyday! The don’t want to feel crowded or hemmed in by others, especially if they have a walker or wheelchair.
It is well stocked and the shelves are organized and clean — I can find everything easily and there is just enough of everything where I feel like I can pick up with I need and not feel like the shelf is just packed with multiple versions of the same thing or only a few versions of something — it seems just right. I know not scientific at all — here you get what you know — CVS and Kleenex brands on perhaps one or two more options done.
The staff is awesome — there is no other Longs were I very rarely am waiting in line — when they are busy the managers are up front and making sure clerks come to the registers to help the customers check out so there is no long lines and people waiting… trying to figure out if the line next to them is shorter. Thank you Longs manager for making this a priority — for that alone I love this place.
The clerks know where everything is — and if you need help they drop what they are doing and take you to where your product is.
There are other locations — some that are larger (but in my opinion much more cluttered) and some that are smaller — but this will be my favorite — I always stop here when I am in the neighborhood and leave wishing it was a little closer to me because the service and the store itself is a great experience!

2.5 stars
Subtracted a half star because I recently found out that you now need a CVS card to get the sale price for stuff at Longs. WHAT??? REALLY??? OK, granted the card is free, but it’s one more thing to sign up for, one more thing to carry in my wallet (or one more thing to inconveniently forget at home) and one more database for my personal information and shopping habits to go in to.
I liked this store SOOO much better when it was Longs and not CVS :-(

Since CVS took over the Long’s chain quality and inventory have gone down.
Some CVS brand items are not as good as the Long’s equivalents. Some other brand items are not always kept in stock, even advertised sale items may not be in all stores. For example, Diamond Bakery crackers were supposed to be on sale but none were in the Ala Moana branch.
Maybe CVS is too big and don’t care for customers. The firm was fined by the fed. Gov. For illegal drug pricing.

I’ve shopped at this Longs for many years but have been avoiding here because of a previous bad experience at the pharmacy department where the clerk was so rude to me I wrote a letter to the store manager only to get IGNORED. I took it to the next step and escalated my issue to the regional manager with sub-​par results.
I came here last night as I was looking for large envelopes to mail my federal tax returns. Was shocked to see most of the manila envelopes all gone so I asked one of the staff here if they had more.
No smile, no Aloha but a cold response «Oh, that’s vendor stocked.» Basically there is a vendor who brings in the envelopes and if there’s none there than too bad.
She didn’t bother assisting me further nor write down a memo to contact vendor to bring more envelopes.
POOR CUSTOMER SERVICE.