I rate her excellent. I like her professionalism and articulation, I like her approach to problems. She gives you thorough explanation. She makes sure you are with her. I always come out of the office happy. Ease of Appointment — 5 Promptness — 4 Courteous Staff — 4 Accurate Diagnosis — 4.5 Bedside Manner — 5 Spends Time with Me – 4.5 Follow Up – 5 PS. Her name is Kathleen Kozak even though Unilocal is listed as her names confused a bit.