Koko Resorts

Condo was awful! It was dirty and in ill repair. Avoid this place if you want a great Hawaii vacation.

Horrible to do business with. I am not staying with them again! They did not make the travel site I booked with aware of the pool closure. I would not have stayed here AT ALL had I known I would listening to jackhammering all day, breathing in dust, and could not keep my lanai open due to both those reasons. It’s intolerable. They ruined my stay here. They have still not confirmed my partial refund and I leave tomorrow.

Great customer service! Kevyn is so nice and understanding, thank you for all your help! We arrived last minute with no reservation because we have been scammed by somebody else and ended up on the street. We got a lot of help from Koko Resorts with Kevyn, got our room right away to a great price. The unit was very clean and nice! They have umbrellas, boogie board surf board, books, beach chairs for free that you can borrow for your entire stay. Great week because of you guys! Thanks!

Be aware: There are multiple companies that manage different units within the Waikiki Banyan. The Aston units are furnished alike, to a uniformly high standard. Koko Resorts manages units that are owned, furnished and maintained by the individual owners. Last year we stayed in an Aston unit, and it was very nice, including daily housekeeping. However, we paid $ 180 per night plus $ 12/​day for parking. This year, we rented an identical unit in the same tower (2) #2205, through Koko resorts. Only for $ 150 per night with free parking! But this unit has worn furniture, (chair is torn) cabinets that have paint scratches, a clock that is broken, and only one towel bar in the bathroom. Towels are exchanged «biweekly», (Is that every other week? Or twice a week? I need to ask.) and there is no maid service except at checkout. So while this is fine with me, my wife is furious and said she would rather stay fewer days next year than stay here. Bummer. Research your prospective unit before committing!

We scheduled (booked) this condo about 2 weeks out and the staff were very helpful in all aspects of the process. The central office coordinated directly with the local office so when I stopped by, they knew exactly who I was and what I was looking for. The unit we stayed in (2210, tower I) is basic but well worth the price. The view was great, parking was easy, the beach is a block away and the staff is friendly. They also have a «beach toys» lending program that we have not taken advantage of yet. My two youngest enjoyed the pool and the playground on the 6^th floor. As stated before, the room was basic but slept 5 comfortably with no complaints. The kitchen was well stocked with dishes and flatware, fridge and dishes were clean, coffee pot on site, 4 person eating area and small microwave. We will have been here for 16 days when we check out on Sunday and are very satisfied. We stayed in four hotels (in Waikiki) before coming here and this ranks 1^st in value for price and 3^rd overall out of five. Would definitely recommend the company to friends.

Great units and excellent customer service. Way better value to book with them than the Aston organization.