King’s Roofing and Foaming

A few months back, Rick King’s crew came to my house to install a solar attic fan. Scheduling for the install day was a feat in itself mainly due to the Christmas busy season. However he tried to schedule two different days on short notice despite my request that I need a week in advance notice.
Upon arriving to my house, both crew members were nice; one being the Mr. King’s son and the other the son-​in-​law. Since I’ve given much thought to the installation, I gave them a lot of directions on what I want. Though the installation went well and I paid exactly for the amount quoted, I can’t give them two thumbs up for the following reasons:
1). Jobsite preparation: Prior to arriving at my home, Mr King mentioned his crew will have all of the material and tools to perform the job. Well it turned out that the guys did not have a long ladder to reach the 2^nd story floor of my house. Fortunately for them I had my ladders set up to go to the roof.
The crew didn’t have a sharp blade to their portable jig saw and the battery was low on charge so it took some time to make the circular cut on the roof sheathing. Towards the end of the cut, switched to a portable circular saw while switching battery packs. In the end the cut was made but nevertheless it wasn’t a smooth circular cut.
2). Customer service. Before the crew left, I asked for written receipt. Unfortunately the guys didn’t have a paper receipt so instead they took my email address and promise me that an electronic receipt will be mailed. At that point I asked if they can provide me with warranty language with the electronic receipt. Well I received the electronic receipt from the business owner a week and half later but there was no written warranty. I’ve contacted the owner several times on the phone to follow up on my written warranty request but until today I received none despite his promise to follow up with the staff to send me one.