K W Auto Body

Excellent job by the KW Auto body team!
My car suffered a severe damage to the driver’s door and rear quarter panel from a car accident, but now it looks brand new.
The quality of work and service KW provided was wonderful & I definitely recommend this place!

I am updating the review that I wrote last year regarding the poor quality of work that was performed on my 2014 Acura ILX with 2,200 miles.
I decided to try contacting K W Auto Body and spoke with Manager, Paul. I should have dealt with him from the very beginning.
After completing explaining my situation he was very professional and told me that the want there clients to be satisfied.
We made arrangements to have my vehicle worked on again and I was very happy.
Thank you Paul for being the professional that you are and once again I should have asked for the Manager earlier in the process and I would have saved myself a lot of frustration.
Thank you again Paul, Mrs. Nicely.

Very good service and so far the car looks great. Would definitely use them again. Very good service from all the staff there they are pleasant knowledgeable and make an unpleasant experience easy to handle.

I come here for all my repairs on the body of my 4 runner. They’ll take any dent out or even rebuild a total vehicle. They do fantastic work n their honest. I always talk to Paul for all my needs. Been coming here for years.
I definitely recommend this auto body shop and I will return for future needs

Great service! I took my car in this week to get a rear bumper replaced after being rear ended. Sinahi was really friendly over the phone, and the process to set up my work was quick and easy. Within two weeks the part had arrived, and my car was in the shop. I was originally told it would be 1 – 2 weeks, but got a phone call the day after I brought it in saying it was ready to go. Throughout the repair I also received text message updates. I haven’t done much work with body shops, and I appreciated how painless the entire experience was!

K W Auto Body is a reliable body shop. The staff is superb and facilities are quite professional. Their office slash waiting area is inviting and makes you feel welcomed. I spoke to Paul at first and he is easy to talk to. Bea was another person that helped me; she is understanding and friendly. This shop works fast and they get the job done right. My car was ready for pickup before I expected! They take care of all your needs at a reasonable price. Their location is convinient and easy to find as well. I would definitely recommend this place to my friends and family! All the excellent Unilocal reviews is what drew me to K W Auto Body, and so here I am writing about my experience there. Much mahalo to Paul and his team, everything was a straight forward, easy proces.

I cannot say enough about Paul and his staff. Dropped off my BMW, finished when promised. Vehicle is detailed when I got it back. Paul even gave me a ride home, after dropping off the car. Work is top notch (hence why USAA rec. them) I have referred 4 – 5 people to him, and I get the same response about the service. Without hesitation, call them ! John

Honda uses this shop for their manufacturer approved body work. I highly recommend. They performed the paint recall on my 2013 Si, and the car looked brand new when they were finished. After just 2 months, my wife accidentally scratched the passenger side doors after a day at the beach. I was really upset to say the least since I waited a while for the car to be repainted to factory specs (but it was well worth the wait). I tried to buff the scratches out, but I am not a professional, and although it looked ok, I knew it was there so I figured I’d just take it to KW when I had time, and ask what they would charge to remove the scratches. Paul at the front came out and remembered my Civic. He looked at the scratches, and said give them 5 minutes, they’ll just buff it out. I asked him how much, and he said don’t worry about it. A few minutes later the car was done, and it was like magic. You couldn’t see the scratches or swirl marks from the polish I used to try to buff it out. It was like nothing happened. Amazing! That is Aloha you don’t commonly see anymore. These guys are the real deal. Certifications galore in their front office, it is very clean, coffee and filtered water is available while you wait, their workers have uniforms and Dee at the front is super nice and helpful. Also, they are in town near the airport not out in the boonies or in metal jungle kaka’ako. I wish I knew about them when my previous car was totaled earlier this year. I would’ve come here. They are 100% professional.

Professional and Genuine… Took my car in for a repair, got the estimate… When I went to give them the car, I asked them to touch up a few other places. They completely redid did those areas to like new conditions with no added charges… I was completely blown away, Awesome job…

I had a great experience with this shop. They are professional, friendly and did a good job. I recommend that you try them first before shopping around. Good quality at a competitive price.

I brought my Mustang here after the door lock was punched out in a break in. The level of service and communication was top notch. The level of the repair work was also top notch. I also brought my Lexus here half a year ago and received the same excellent results. From the front office to the repair section, a first class operation! Mahalo KW Auto Body!

Referred to K W Auto Body and have received such good service! Easy to find right off Lagoon Drive. Ask for Bee she’s great!

I would like to start off by indicating that I did not use their service so my rating is not indicative of the quality of their work but of a huge disappointment and bewilderment of their fees. I went in to have an estimate done for a small scratch in my paint. They asked if I was using insurance or not and since I was going to be paying for the repair myself they wanted me to pay $ 50 for them to do an estimate. THEY WANTED TO CHARGE ME FOR THEM TO TELL ME HOW MUCH THEY WERE GOING TO CHARGE ME!!! That to me is ridiculous. That is the same as going to a restaurant and having to pay to see the menu. Maybe if this were West Coast Customs or some other nationally famous brand name but this is some obscure body shop, tucked away on some obscure street, on an island in the middle of the Pacific. I’m sorry K W Auto Body but free estimates are the standard for standard body shops.

Just went here to see if I could buff out some scuffs and scratches because I am a previous customer here and they were more than happy to help. The guy got some wax and buffed out my scratches and lighten my scuffed and he even recommended me to use wax or buff the scratches instead of using scratch remover because of the chemicals in them. I will take his advice and do this with future scratches.

Shot out to K.W. Auto Body for taking care of my 2013 Boss 302. Customer service was clearly second to none. After reading their reviews on Unilocal and talking to other people, the power of word of and mouth and the service was exceptional. I’m really picky about my car and Paul reassured me that my vehicle would be taken care of as if it was his own. Exceptional service from exceptional people. No I’m rolling once again like a BOSS! Thanks guys I appreciate the support.

Literally the best customer service i’ve ever received, not just from an auto body shop but just in general! The staff are really nice, attentive to your questions and concerns and they are so good at keeping in touch with you to update you on your vehicle’s situation.
Prior to going to KW Auto Body I had received an estimate elsewhere, and the service was not half as good as it was at KW Auto Body, the other place told me that my vehicle would not be able to be brought in until early December, what the hell! My car was rear-​ended in October. Uhm no thank you! SO glad I decided to bring my car to
KW Auto Body. The office is nice and clean, and there’s free coffee and tea while you wait!
I would especially like to shout out to Nicole which provided outstanding customer service! She did my estimate and was extremely knowledgeable and efficient! She was also informative and told me exactly what the process would be and even gave me a time estimate. She even predicted that there might be more damage behind the bumper in addition to the exterior damage done to my bumper and she was right! Therefore, the time to fix my car was extended but totally expected. What’s even more awesome was that when I brought my car in, I needed a rental car from Hertz and Nicole was
kind enough to give me a lift to Hertz and even stay with me until I got my rental car! A-​freaking-​mazing customer service.
Keep it up KW, I will definitely recommend this place to anyone that asks and if you’re reading this review, THIS IS THE PLACE TO GO trust me.
QUICK TIP:
This is the KW by the airport, they have two locations, but THIS is the one I went to, on Ualena Street, just to be clear. :)

I’m so impressed with this company. I mainly worked with Nicole, but everyone I spoke with there was wonderful! My car was repaired faster than expected and looks great! They even washed it before I picked it up. They were able to make a stressful situation easier. They work directly with State Farm so rather than wait State Farm to pay me, so I can then pay them, they did EVERYTHING. Even helped set up my rental. I just showed up.
The paint job comes with a lifetime warranty on peeling, fading etc. I asked if it also cover little old ladies hitting my parked car in parking lots again. They said no. Guess you gotten draw the line somewhere. Lol! Doesn’t hurt to ask!

I’m writing this review because I just wanted to comment on how excellent and nice the customer service was.
I actually only emailed them and they were quick to respond and even though they weren’t able to do the work I needed I appreciated the fact that they were nice about it and took the time to respond fully aware that they weren’t going to get any business from me this time around. Most places will just ignore you or even answer the question falsely.
If I ever have to get my bodywork done I will definitely be checking this place out and updating with (just based on their customer service) will probably be a good review on their work.

One never really wishes to write a review of an auto body shop, as it means they were in an accident of some sorts, however I’m happy that my car accident brought me to KW Auto Body, because you really can’t hope for better service or body work.
Growing up, my mother had an issue with making left hand turns… on a regular basis, she would collide with something and end up destroying many cars in her path. My parent’s insurance company would send her to shady auto body shops who would write phony repair estimates I’m sure you know how the story goes.
When my insurance company gave me a few choices of auto body shops to choose from, I checked them out on Unilocal,and KW was the easy front runner based on their reviews, and the fact that they had Saturday hours which is perfect for someone like myself who works full-​time. The estimate process was seamless, and they communicated effortlessly with myself and my insurance company. Once the estimate was approved by the at fault party’s adjuster I was able to drop my car off, get into a rental, and my car was ready within the quoted time frame. The body work was flawless, and you can’t tell that there was any damage done at all.
I wouldn’t hesitate to take my car back here again, and would definitely reccomend this shop to anyone looking for an auto body shop.

Had my entire door repaired after receiving a dent that stripped paint. They matched the color perfectly.
I’m extremely particular about who performs any work on my car and these guys are among the best on the island.
Premium price for premium work.