Joanne T Le, DDS

I have been going to see Dr. le for years now. My last experience though was bad and I will never go back. I had a scheduled appointment but when I got to the office on time the doors where locked and the office closed. Well after a while somebody opened up the office and I was then escorted to my seat. I waited and waited. Finally I called for an office staff and asked her if the dentist was even in. She told me not at this time and they were not sure when she was coming. I tired to explain to her that I had a scheduled appointment time and I needed to know what time they expected the doctor. Instead of apologizing for the doctor being late she gave me this spiel about their rights to have me wait and treat me within the hour of scheduled appointment time. Mind you I was the first client of the day! What really upset me the disregard for my time and the way I was spoken to. I got out of my seat and left. I emailed them asking for an explanation and never heard back from them. Bad customer service and especially after being a loyal customer for so many year!

Dr. Le is a kind and professional dentist. She explains procedures and always answers questions regarding your dental care. She is very gentle and sensitive to your dental fears.
However, current patients and anyone considering this dental office should be warned about the dishonest billing practice and unprofessional behavior of the office manager. It reflects very badly on the dentist and her business.
Recent unfavorable changes in this office forced me to find a new dentist. There were more than a few staff changes, including the sudden disappearance of a well-​loved hygienist. Phones were not answered and messages were not returned quickly. Her front desk staff were generally apathetic and unwilling to answer questions. Her office manager is rude, unhelpful and will literally shout over you.
I realized a few days after a recent visit that I had been overcharged for the service. To summarize, I spent nearly a month making phone calls to the dental office and my insurance to figure out why I was incorrectly charged for multiple services and why I was suddenly receiving insurance summaries for services performed in 2014. I had to demand requested paperwork be emailed to me immediately when it did not arrive by mail and contact Dr. Le directly when my phone calls were not returned by the billing person (who is also the office manager).
Bottom line: I was overcharged several times and 2014 claims were not submitted to insurance until early 2015, after I began questioning my invoice.
Insurance will tell you the date a claim was received. So, the office manager submitted the claims late and lied to me when I questioned it. She took the money from my overpayment to pay an old claim; insisted insurance would not cover a particular service at all; and also insisted I was not owed any refund despite my objections. It seems she is incapable of understanding that accounting demands accuracy, and keeping your records straight is of utmost importance to the business.
I was so upset by this that I wrote a letter to Dr. Le asking her to personally review the situation. One week later I had received no response. When I called, the staff person admitted that Dr. Le never reads her email; she depends on her staff to inform her of anything pertinent. The next day I found a new dentist and contacted Dr. Le directly, asking her to close my file, send it to the new dentist and mail my refund check. I received no response from Dr. Le, but later that day I did receive a reply to my week-​old email and confirmation that the refund check was in the mail. Whoever sent the reply attempted to explain away my concerns, but it was obvious they just didn’t get the point.
I never received an apology from anyone in the office, including Dr. Le. Although an apology now would be meaningless, it may have prevented this review. Good customer service when faced with a complaint entails an apology, immediate correction and steps taken to prevent the same mistake. Otherwise, you lose business.
So I warn current patients to check their bills carefully and question anything that doesn’t make sense. Know what your insurance pays for and what your copay should be. If this was happening to me, it is happening to other patients. Being able to trust everyone in the office and knowing they value you as their client are important components of your dental care. This office no longer meets either standard.

Dr. Le is amazing! She is busy, but tries to take the time, every time, to make sure your concerns are heard and things are taken care of. She sensed I was stressed out the last time I was in and even did aroma therapy (at no cost) and had pillows for my neck and back for comfort, lowered the lights while I got good and numb before she started working… and she will always do what she can to make sure you are not in pain. She won’t suggest a bunch of stuff that isn’t needed to make money. Her staff is always friendly & helpful! Validated parking is a plus! I could go on… :)

I’m so happy I found Dr. Le, my second favorite doc on the island (first one is my husband :)) She is informing you about everything she is going to do, listens (can’t say that about too many doctors) to your concerns and comes up with amazing results. I really appreciate her huge efforts to make you feel comfortable. Her work is perfect and the prices are very reasonable. There is no waiting time. I have been to a very sloppy dentist before. I can say that she saved my teeth and gave me back my smile.

I’ve been going here for 3 years now. Dr Le and Shannon (hygienist) are awesome. Wouldn’t want anyone else’s fingers in my mouth!

Joanne Le is not a good dentist. She messed up my teeth and referred me to a horrible orthodontist. I would obviously never go back.

I went to Dr. Le for a number of years and was very happy with the service. Once I had kids they went there as well and there was no problem until Dr. Le recommended my kids not get dental sealants which I’ve now heard from other dentist, is common practice for children. Long story short, after a number of visits to other dentists to fix a number of cavities we decided to find another dentist who practices a more preventive type of dentistry and haven’t had issues since. Her staff was always friendly.

Dr. Le is the first dentist that I have been to that lives up to the hype. We recently moved to the island and are so grateful that we found her.
— The office is well located with garage parking on the lower level and is free with validation from your appointment (speak to the receptionist).
— Her staff is professional and very nice. The teeth cleaning was effortless for my wife and I. Additionally, my wife’s gums now do not bleed when she sleeps, something that other dentists had missed. They also caught a jaw alignment issue that was causing her headaches in the morning. We are so thankful.
— Had fillings done with Dr. Le and she did a truly superb job. In comparing the experience to other dentists, I would say that her skill and capability with her instruments and technique is far above the rest.
— She uses state of the art equipment and uses composite fillings which are much better for your health than those containing metals.
If we ever move again, we will fly back to Dr. Le for anything that we need to have done. She takes time to make sure you are completely satisfied which is very important to my family.
P. S. We referred a good friend (radiologist) who also had equally good things to say about her.

I’m extremely picky when it comes to dentists.
After going to 3 different dentists this past year, I finally went to see Dr Le (my friend recommended her) and I’m glad I did!
Staff:
Very friendly and helpful. I have a mainland insurance plan that local dentists are generally unfamiliar with. Other offices made me pay up front and file the claims myself. Dr. Le’s staff took the initiative to call my insurance carrier and arranged to file my claims on my behalf. That’s service!
Facilities:
Modern, technologially up-​to-​date feeling.
Dr. Le’s office is equipped with dental cameras and TVs. She shows you all your teeth one by one with the camera so you get to see what your cavity looks like up close. I like that.
Needles and Pain:
Dr. Le does that «shake lip» thing when she sticks the needle in your gums. She also told me to breathe deeply, and to focus on my breathing to ease any discomfort. Needles still hurt me, but I liked that she took time to try to make me feel comfortable.
Cavity Fix End Result:
I had a chipped tooth possibly resulting from a recent tooth extraction. Dr. Le cleaned it up and filled the crack. Then she showed me the end result with the dental camera. My tooth looked brand new! she even removed some stains I had on the tooth. I am very happy with the result.
Magazines:
Lots of gossip mags to browse through. I like that too.
Referrals:
Not sure if this still applies, but my friend said that she got movie tickets for every referral she’s made. *ahem. *hint* hint