JL Realty, Inc.

My fiancé and I went to Pearl Regency to see an apartment. We got there and couldn’t find visitor parking so parked in a reserved spot and called Joseph, 5 time with no answer. I walked to the lobby looked in saw a guy but he didn’t come open the door, it turned out later to be Joseph. Walked back to the car to call him again we no answer. We waited 10 more minute but didn’t see him. We both went to the lobby together and someone else let us through the door then Joseph finally introduced himself. We told him we had called him and he asked back with «I’m here so… no one is there to answer the phone» Do you not have a cell phone?! Then we asked where parking was and he annoyedly told us where it was. We came back and this first thing he said was «Now you know where guest parking is.» We got up to the apartment, first is smelt moldy. Second he didn’t say a word, so to try and break the ice I asked what was included with the apartment, «Water, sewerage…» He answers condescendingly, «That is included in every apartment in the state.» I was shocked at how rude of an answer that was. After that we left and I will never think about renting from Joseph again!

The realtor Joseph Lau has horrible customer service skills. He was very rude to me over the phone. I asked him one question and he gave me a long dragged out answer in such a scolding and harsh tone. I could understand someone reciprocating a rude tone but I spoke to him in no such manner. I was very polite while talking to him. Because of him I will NEVER call JL Realty ever again.

i am renting a property in liliha st from jl realty for over 4 years i never had any problem

I rented a property managed by JL Realty for 3 years from 2007 to 2010. James provided quick responses to our concerns whenever there was an issue, and was always very friendly. I would rent a property from their company again if I decided to continue being a renter.