J R’s Caps & Embroidery

Fast and Good Work!
And it’s right across Starbucks Ward.
This is the one that was in AlaMoana.
So they have been around a while too.

This is my favorite embroidery place because they are conveniently in ward so I can go shopping or get some food and eat after I drop off my stuff because they finish faster than all the other places. They try to do everything within the same day and the workers are really helpful and nice.

If you work at Castle Medical Center and need your scrubs embroidered this is the place to go. The service was awesome, I brought in 2 scrub tops, and only paid $ 18 and some change to have them embroidered and they were done in less than an hour! That’s WAY better than Uniforms Hawaii where they charged $ 15 per shirt and took more than a week!
There are also shops around so you can look around while your scrubs are being embroidered!

These guys are awesome. I’ve gone here multiple times to have shirts printed and hats embroidered. Always satisfied with the results and they’re so efficient!
The employees are always so nice and helpful! Every time I come in I get the best customer service! If you need anything personalized, I definitely recommend JRs!

Worst customer ever. Brought my shirts in to be embroidered. Girl at counter not pleasant. She told me they’d call when my shirts were ready in a couple of hours. No call came. Waited until the next day, no call all day. Finally decided to call about 2 hours before they closed. Girl who answered didn’t know anything about my order. After a few questions she responds with, «oh yeah, those were ready yesterday.» Such an inconvenience since I couldn’t make it there in time to pick up. Waited until the next day to pick up shirts. Woman at counter did not want to be bothered by me or my questions. She asked if they called me to pick up. I told her that I had to call because no one had called me. She grunted and proceeded to thrash around boxes and other orders looking for mine. A man worker asked what she was looking for and she just mumbled. Finally they found my order. No thank you or sorry. I paid almost 100 bucks because of that ridiculous $ 5 surcharge. I’m NEVER going to give this store my business again. For that price I expect decent treatment. Seriously?!

If you bring in your own item it can be pricey beware of a $ 5 surcharge for each item. I brought in 5 baby burp rags valued at about $ 7.50 and they charged me $ 25 in addition to embroidery. For a simple name embroidery, I ended up spending close to $ 60. Additionally, the burp rags are not an item they sell or carry.
Will not return as I believe there is a place in Wahiawa without that ridiculous surcharge.

Willing to do a quick turnaround even though I didn’t specifically ask for it (and they didn’t charge me their «rush» fee that’s posted on their wall! Thanks JR’s!) I got some vests embroidered for Magnetic Moments uniforms. Took the vests and design in to pay for the setup on Thursday. Got a call Friday that the proof was ready for my check. She edited the design a little (cross that ‘t” a little more! lol), and I picked the best hot pink color. She went to far as to warn me that the thread might look loopy, and said they’d just do one then call me for my approval to continue. What great service and nice girls working! They said they could finish the uniforms in time for my job Saturday morning!
Friday afternoon I get a call from JR himself, «I AM SO SORRY! WHERE CAN I GET ONE OF THESE VESTS?» Suffice to say, I was a little confused. Through his extremely apologetic tone, I managed to figure out that one of my vests had been cut up and he wanted to buy a replacement and still have my job done that afternoon. He ended up running all around town, buying 2 options for me to try on, and still getting the job done on time. And he was so apologetic and so were all the girls in the store I felt bad for them! It was really no big deal. This is a business owner who knows how to create happy customers! And the embroidery looks great! Even better than the sample they showed me! $ 50 to set up and $ 8/​piece for the embroidery and now all the Magnetic Moments employees are looking pro in their uniforms :)
JR has earned me as a very happy customer and I recommend his convenient shop to everyone who needs embroidery and screen printing!
2 Reserved Parking stalls near the end of the lot for JRs.

I went here to get a few embroidered hats in honor of my buddy’s sailboat purchase. The folks working inside were very helpful and interested in making sure I got exactly what I wanted.
I was very pleased with high level of customer service and resulting product. This will be my first stop for any future custom orders.

This place is top notch when it comes to customer service! I trust them for embroidery of our company uniforms. The turn around was amazing. One afternoon I dropped my stuff off and they offered to have it ready in an hour and a half. I guess they were closing for a few day and were nice enough to get my stuff completed before the closure. They called and had it done in less than an hour. I was pleased. Local people working here know exactly what you are asking for and seem very knowledgeable about their products and services. Absolutely no complaints whatsoever.

J.R.‘s Caps & Embroidery is THE place for embroidery. Our family has been going to this establishment since forever. Their staff is professional and prompt. I’ve been recommending J.R.‘s to everyone.

My childhood friend worked at J. R’s during high school. We used to visit her in the basement of Sears while we cruised the mall as fourteen year olds-​about 20 years ago. The last time I used J. R’s was senior year when we made ‘Pink Ladies’ outfits for our Halloween dance. So J. R’s is the only embroidery place in Honolulu, as far as I am concerned.
Fast forward two decades-​I needed a personalized gift and boy was I relieved to know they have a much more inviting and spacious location on Ward.
I walked in with my item already in tow but still asked to see their towel selection-​which was very sparse. Luckily, I was prepared. Please note, they charge $ 5 for outside items.
The girl helped me choose a font and color that went with the color scheme I was aiming for. She had me write down what I wanted the machine to produce and she created a mock up on the computer prior to beginning the process. Very important-​I don’t always like surprises.
She told me it would take half an hour and she would call me when it was done. When I arrived back in the store she was ready with my item. She showed me the final product and I was out of there lickity-​split.

JR and his staff are THE BEST!!! They make me look good!!!

On Saturday, I wanted to get 3 t-​shirts printed and I remembered the shop under Sears… So I googled where the shop relocated to and it took me to across Sports Authority, on Ward. When I walked in I was greeted by a female worker who had the friendliest smile on her face! She was very helpful with making sure my shirts I wanted were made perfectly. I expected to come back within a few days to pick up my order, but to my surprise, they were done within the hour! They seemed like they were busy but they had time to not only help me, but about 5 other customers that walked in inquiring about different colors and types of shirts to do. They were very personable and customer service friendly. If you want your shirts done for any occasion, go to JR’s! I even gave them a round of applause for all their wonderful work!

Went in because of the good Unilocal Reviews and was not disappointed. JR’s staff was courteous, fast on set up, and embroidered 6 shirts and 3 hats for me in only 3 hours. Best of all was the quality! Our logo had some really fine detail that we didn’t think we were going to be able to get, but JR’s made it happen and had us looking sharp! Highly recommend for your embroidery needs.

I dont know if there are much shops in town that do custom embroidery and printing other then the big ones that do runs of 1000 or more. So JRs is a nice little shop to get your single or multiple prints/​embroiderys done. I have come to this shop 3 times over the past few years and they are pretty reliable and professional. at one point I thought the man worker was kinda intimidating but that is just men for you, i really felt comfortable when all my communication was with the femail worker. lol.
anyways I never thought to come here for presents or gift ideas but I think i will now after reading some reviews of other customers doing this. cheers!

AMAZING & QUICK SERVICE!
I went to Williams-​Sonoma to get my dad an apron and a knife roller for father’s day since he’s a chef and he’s ALWAYS in the kitchen. He’s been a chef for 35 years, and let me tell you, he LOVES his job. So what better thing to get him right?!(:
Anyway, I thought yesterday I wanted to get him just an apron and have it embroidered here at JR’s because I seen all the awesome reviews! I was so excited to come here!
So after I bought the knife roller and apron at WS, it was 945. I called JR’s but they were still closed! So I walked down to pay less to meet my sister and we went to Ward!
I got there at 10:15 and the girl at the desk was so sweet, she let me know the best placing of the letters. Btw, every FIFTH letter is free! On my dad’s apron, I got «Worlds best chef, Daddy Cisco» and on the pocket, I got «Fathers Day, 2014» on the knife roller, I got «I Love You Dad, 2014» in 45 minutes they called and it was ready!
I went in and I got emotional because I knew my dad would love it!
We drove home and he’s in the yard! I come out the car and give him his gift, he opens the knife roller first Nd he started crying (: then I started crying! Then he opened his apron And read it, and more tears came from eyes and he said it’s «the best present he’s ever had»
I can’t thank JR enough! Such a memorable Fathers Day!

Came in here as a latch ditch effort to see if i can get my name on my flight suit name tag. I am sure glad I stopped by! Not only can they do it, the lady told me she would have it done in an hour! Usually I go to the embroidery by the ice palace and I usually have to wait a couple days to get it back! She charged only 15 bucks when it was 20
(A dollar for every letter). Gave them the full 20 because they were very nice and helpful!

Holiday gift idea alert! If you are stumped with what to get a friend for the holidays, their birthday or whatever occasion might arise think about making a custom item at J R’s! Everything from t-​shirts to hats to aprons to bags! They embroider practically anything that can fit under a sewing machine.
JR has moved to a new location on Ward across the street from Sports Authority. I LOVE this location because to be honest, I really didn’t care for their old locale at the bottom of the now demolished Sears Ala Moana. Their new space is bright and clean and now you don’t have to deal with the craziness of the mall. I popped in to get a few red aprons embroidered for the Unilocal cookie swap and they turned out great! Do your best to plan ahead because depending on how busy they are it could take a few hours or a day. Service was great this time around and the owner let me know that there are two parking stalls reserved just for JR customers. #Winning

I love the customer service and the quality of work.
We discovered this place while shopping at Sears and stopping at OTW. Now that Sears is no longer they have relocated to a great location on Ward across from Sports Authority.
I brought in a stuffed animal to see if they could give it some personalization… no go, has to be a flat surface. I bought some grosgrain ribbon (at Walmart) and they were able to embroider it on the spot! I was shocked that it could be done right away. They say first come, first served. I am so used to leaving it for a day or two or up to a week…
Lets give them so much service that they will be glad that they moved to the new location. If you bring something from outside in it has to be clean, preferably new and they charge a small outside fee, then the rest of the pricing is per letter. They have great fonts and great colors. Wishing them the best of luck at this location.
If you are having an OHANA reunion please take them ALL of your business.

Can’t say I had a problem at JR’s. I came here looking to get some chef jackets embroidered and since I am a student, they gave me a student discount which was very awesome of them.
They said it would take about 45 minutes to get it all done. So I decided to stroll around the mall and after about 45 minutes I received a phone call from them telling me they were ready. The customer service is great and I hope they keep up the great work!
FYI, they are located in lower level Sears.