Honolulu Time Co.

So far I’ve bought two Rolex watches from Honolulu Time Co. Great family owned business, with a wide selection of watches. They’re always getting new stock in so its good to check back every once in a while. You will find something you’re looking for. All their watches are pre-​owned but are in very good condition. The prices are very reasonable. Probably the most reasonably priced shop with high end preowned watches. They take trade ins as well and will really help you out if you’ve shopped here before. Great shop and I wouldn’t buy a preowned Rolex from anywhere else.

Honolulu Time Company has always done a great job in fixing my dive watches and their service are friendly and helpful. Thank you Will for helping me with my Citizen Eco Drive.

thanks, great service, friendly, professional

David was great and a pleasure to deal with. He really knows his stuff when it comes to watches. This is the first time I had gotten a high-​end timepiece, and was understandably a bit nervous, but he was patient with all of my questions and easy to deal with. In the end I got an unbeatable price on a a great pre-​owned Tag Heuer Monaco that was so mint it looked like it had never been worn. It is something I will treasure for years to come :) Mahalo David!

I was Trying to find a «reputable» mechanical watch repair company for high end expensive watches. After Researching this specific «Honolulu Time Company» on Internet and reading others reports on other review sites, I was unsatisified, So, I decided to go to this store directly to interact with the Owners, managers and sales staff directly and before making any judgment of others reviews. Unilocal and or «whomever»… Did Not appreciate my first review, and it was removed. This is my second attempt and the review has been edited per the Unilocal requirements. .
I made several visits to Honolulu Time Co.
— I did this over time and interacted with each person accordingly to a potential purchase, and a potential repair. However, They seem accustom to be primarily buyers and resellers of watches. Because Without even promoting my watches to be offered for sale, they were quick to judge them as, «Not Valuable or Not Genuine or Not Original or Poorly Reconditioned» and or the potential repair was Not what I said it needed and I was wrong and undereducated about such mechanical devices, or I was inconceivably aware of such highly technical and Mechanical information to be even able to understand such a complicated concepts…,“as they were experts” Again, I never said I wanted to Sell anything. However, they only seemed interested to value my watches at a substantially lower values, based on their examination. In fact, They went to great length to tell me what I had was of little value. However, I’m a very knowledgeable owner. I know the providence, value and every minute specific detail of each watch they examined of mine and or potential repairs. My impression was they are at the very least a buyers chop shop and reseller and at the very most quite accustomed to «Spinning a Story» the uneducated consumer, in what seems to me for the purpose to take advantage in whatever way possible. Be it a Repair (manufacturer approved or secondary aftermarket parts I can not attest). I didn’t feel comfortable to take the chance leaving my watches. However, my several interactions along with their inconsistent information, prices, repair costs and fabricated answers allowed me to believe they are less then transparent and left me questioning their potential Integrity. To the extent of potentially returning home with a watch that was less then a 100% what I’d brought in, prevented me from retaining them for my repairs. I was told several different prices for the same repair (if that was the problem: told likely not). And a different Price for the same item to purchase each time I was there. Not only watch and repair prices fluctuated each time, as well as their no name brand watch strap bands fluctuated in price per person and per day along with the specifics of the materials used changed, etc. There is No prices or tags listed on anything in this store.
Again, I DID NOT SAY I WANTED TO SELL ANYTHING, I was however told what I had was (nothing good and likely bad (please read my above statement again to claifiy) without asking, as if they are usually in that business. They are Appraisers of watches with little or no value no matter what they saw of mine. That said, I can Not imagine this place would be my choice to sell my time pieces. I suggest researching this company yourself, as it is, They do also sell lots online thru a few bigger watch collector websites. Along with their second hand watches, their Jewelry also «looks» second hand… I was on a watch REPAIR mission and after Several Attempts with the owner and David and others, they FAILED MISERABLY to prove they were «LIKELY» to be reputable in anyway. Some of their dialog and information of their assessments regarding my watches and potential repairs was «to me» purely fabricated and nonsensical.

Omg!!! What can I say, not only do I own an amazing diamond ring but the service that my fiancé got from Tiffany is five star! She helped my fiancé surprise me with the ring of my dream!!! She was so awesome I went back there to purchase a rolex for my fiancé. It didn’t stop there, my fiancé also purchased a rolex for me as well! Tiff is amazing! I sent 3 people all walked out with an engagement ring! In fact today I am going to a wedding where tiff helped the Husband with picking out the brides perfect diamond ring!!! Don’t go anywhere else, honolulu time is the best!

all I wanted was my battery replaced but it took them overnight AND they scratched the backing of my watch and did not say anything and denied it was then… over priced and bad service. Not going to them again. Go to s sergio in Waikiki at the watch repair shop. Cheaper, faster and friendlier

My Rolex needed a tune-​up and they did an excellent job. It is a lot easier to drop off you watch here than having to ship it to the mainland service center.

I always thought my first review would go toward food… But here we are!
I came in to Honolulu Time Co. last Friday with a watch with a dead battery and condensation inside the face. They were able to replace the battery and clean the moisture out in an hour, $ 40.
As the weekend went by, through washing of hands and the like, I discovered that the condensation came creeping back into my watch! So I took it back to the shop, and the people at the shop offered to clean out the moisture, as well as put it through a water-​resistance test; it was there that I discovered that my ‘water resistant’ watch was no longer water resistant, due to normal wear and tear. They offered me a couple of options to reseal the watch, but since my watch is old enough and I don’t put it through THAT much strain normally, I thought I’d just be more careful about exposing it to water.
Overall, a good experience through them, and they willingly cleaned the moisture out the second time, free of charge.

I was looking around for a nice vintage watch and just wanted to check what was available here… Great selection of vintage Rolex at a fair price and other brands such as omega and Breitling.

1 ½ Stars for overall experience. I suggest you READ if you want to know exactly what type of service you will receive.
I came in asking how much they would charge to change a strap of my watch. The younger guy (late 20s — 30s) told me «a couple bucks».
Could not even give me a good range.
After my strap came in the mail, I called the store again, this time the older man with a heavy Japanese accent English answered and quoted me that it would be free if it is simple.
The strap change on my watch is very very simple. I just don’t have the spring bar tool to do the work myself. It would be a 5 minute job. Max.
I came in with my new strap and the NEW set of bars that the straps came with. Obviously, I want the new bars to be used while replacing my straps.
After the job was done, they just returned my watch. I asked for the old straps (because this watch has a special meaning for me) but they brought the strap WITHOUT the other set of bars.
I asked for the other set of bars, ASSUMING that the new one was put in with the new strap. Well, I guess my assumption was wrong because they just recycled my old bars and brought out the new bars.
I guess they intended to just recycle my old bars and keep the new bars for spare parts for themselves. Sketchy.
Regardless, I came out of the store after paying $ 5 which was NOT what the older man quoted me minutes before I entered the store.
***** Next day, I wear my watch for the first time with the new straps and within an hour the strap pops lose and my watch drops. Luckily I was indoors and it fell on carpet so no outer damage was done.
This was a result of them recycling my old bars EVEN WHEN I gave them the new bars and trying to keep the new set for themselves.
So I waste my time driving there again to get my watch strap redone. I tell the lady in the front (probably Vietnamese due to the heavy accent also) specifically what happened and instructed her to use the NEW pins this time.
I marked the new pins with a sharpie so I know they have to give me the set of bars WITHOUT the mark (as the marked new ones would be inserted in the strap).
~10 mins later she brings out the watch. Why was I not surprised that they didn’t listen again and I was given back my sharpie MARKED NEW bars? (Meaning they just popped my watch in again with the old bars.)
+++++++++++ Not only that, during my first repair visit, after the repair I noticed a stab like scratch mark on the brand new strap (metal part). It had a plastic seal like how all new things come in. I peeled the plastic to see if the damage was deep enough to scratch the strap. Yep. Deep enough. After this I examined my watch it had a few other scratch and dings that weren’t there before. I know EXACTLY what my watch and strap was like before I gave it to them because I was carefully examining them before I took it to them. So don’t say it was there since before.
CONCLUSION: If my strap pops open again because they yet again used the old strap bars, and my watch falls in an unlucky place, Honolulu Time Co. has to compensate for this very poor incompetent service. And trying to steal my new set of bars into their «spare parts» box.

Resized my new watch, called five minutes before, dropped off done in ten minutes. Awesome service fast friendly and clean!

I had a wonderful experience at Honolulu Time Co. I had a trade-​in watch, which they gave me a generous amount for towards the purchase of my new Rolex. David found the exact watch I was looking for. Very friendly, and very professional. The shop was busy with other customers, but I never felt rushed. There are very few of these ‘Mom & Pop’ watch stores left these days, but I feel it is worth the effort to seek them out and support them, especially when the service is as good as you get at HTco. Thanks, David!

Replacing my watch batteries — 4 stars.
Friendliness — 2 stars.
Clock Repair — they get zero stars. They advertise clock repair, especially when I googled «Clock Repair Honolulu» and this company pops up. Well, no!
I drove all the way from Ewa Beach to Kapiolani Blvd and was told in broken English that they no longer do clock repair. No apology, no effort to refer to another reliable business. Honolulu Time Repair should update their ads: NO CLOCK REPAIR and WE SPEAK BLOKEN ENGRISH.
I would always get my watches repaired only at HTC ever since they were located in Market City back in the 90’s and even when I moved out to Ewa Beach but I think I can find other places that are better.

I’ve done at least a dozen transactions with David from Honolulu Time, ranging in price from a few thousand to over $ 30,000 and every single transaction was professional, easy, safe, and exceeded my expectations. Whether you’re hunting for a particular watch (new or pre-​owned), selling, or trading, David will be fair, professional, and give you the best deal possible. I’ve spent more than the average man on watches in my life and purchased from Authorized Dealers from all over the world but David from Honolulu Time is my preferred dealer and the only one I trust 100%.

Great experience at Honolulu Time!!! Thank you David for all the help you provided me. I’m very happy with my purchase and it’s all thanks to David! David answered every questions that I had and between him and his sister they showed me every watch that I wanted to see and try. He also took the time to tell me about a few places that I should visit during my stay in Honolulu. Keep up the great work Honolulu Time!!! Thanks again!!!

Went in for a replacement strap for my timepiece. Service was fast and professional. I would recommended them to any local watch connoisseur. They have an excellent collection of brands!

Horrible experience, would not work with them again. I was originally quoted 3 – 4 weeks and here it is 5 weeks later finally getting a call to get it back. No call or anything to let me know they were running behind schedule.
Brought in my tag heuer aquaracer after getting saltwater in it after I accidentally went into the ocean with the crown not screwed down. Brought it in less than 24 hours after getting the water in it. He told me they would have to do a full rebuild for 350.
When I got it back, there was dirt on the band right above the bezel, that they «tried to clean» twice to no avail. Then my girlfriend used her fingernail to get a majority of it off.
It also appears that the navy blue metal face has also suffered some small scratches in the rebuild. They have been the only people to ever take apart this watch and it doesn’t even look like they took the time to clean the sapphire crystal well on the underside.
This level of work makes me doubt that they even pressure tested it. Hate to pay and not even trust their work on my watch.
Not to mention, my gf was making gestures to want to go into the side of the store that had their rolex’s. I have been looking at buying a sub recently and was also interested in looking, but the lady made no effort to try to get someone to open that side of the store. I have been into multiple AD’s (with thousands more in merchandise) where they let me try on, walk around and outside with these watches. But not Honolulu Time Co, you can’t even go into that side of the store to look.
When I went into that side after dropping off my watch, no one even seemed interested in showing me a watch, let alone selling me one. I understand I am on 23 and look young. But you don’t know what people are actually interested in buying. I am only waiting for the manager to try to write something rude about my experience at his store.

About 2 weeks ago, my watch suddenly stopped. But, why? I had just gotten the battery replaced in late January. I’ve had my watch for over 20 years and this was the first time it has ever just stopped. As it turned out, Honolulu Time Co. was able to quickly diagnose the problem… the movement mechanism needed to be overhauled. The clerk gave me a price quote of about $ 200 and I would have to leave my watch for about 2 weeks.
After surrendering my watch, I browsed their displays… yes, I was drawn to the glittering new watches by Rado, Omega, Tag Heuer but settled on the fact that it would be less expensive to just have the work done than to spend thousands more for a new watch.
I got a call yesterday informing me that watch repair was complete and ready for pick up. Yay! I felt like a child getting my favorite toy or security blanket back as I slipped my watch back onto my bare wrist.
I have complete trust and confidence with Honolulu Time Co. They really perform expert service at reasonable cost and care for your timepieces.

Poor customer service! I find from visiting their website that I was met by the owner’s son (David Bui). I walked in at 6:07pm, not realizing the place closed at 6:00. He comes out from the back and looks at his watch and then looks at me like I did something to offend him. Then, tells me they are closed and forgot to lock the door.
Total jerk! Guess this one of those «owner’s son lets the family business go down the toilet.»
I actually was hoping to give a local business some business, instead of taking my watch to Ben Bridge for its maintenance. I guess this shop is doing so well that they don’t need to be polite to customers. Either that, or the son just doesn’t care about the family business/​name. Either way, never again!