Hermès

Absolute worst experience I have ever had in a retail store of this caliber. When I entered the store someone did ask me if I needed assistance. I let them know I wanted to inquire about a Birkin bag. I have admired this bag for several years. After asking about the bag, I short Asian man wearing glasses with a somewhat stylish hairstyle proceeded to speak to me in a very insulting manner. He stated anyone that knew anything about the Birkin knew they could not just walk into the store to see one. He then went on to say I would need at least $ 20k and I would need to make $ 500k a year. Of course, after this comment I just left the store. The sad part was he had no idea that I could afford a Birkin and I could actually buy his $ 10 an hour want to be more than he actually is self. Sales people like him who form snap judgements based on the way a customer is dressed or their ethnicity will never get ahead. I read a few other reviews and I believe his name may be Dan. Whatever you do stay away from this store. After leaving the store, my family and I went to Luis Vuitton and Gucci stores. We made purchases in both. Funny thing is I actually wanted to spend MORE money in Hermes but thanks to the rude, arrogant and racist sales person I was able to save money.
Don’t go to this store!!!

Hermes Waikiki sales associates are very attentive and considerate. I would recommend the Waikiki store over the Ala Moana store where the sales associates do not smile with mediocre customer service.
These 4Stars goes to Hermes Waikiki only.

The sales staff here is 100% better than the Ala Moana location. Phoned the Waikiki store to ask if they had a specific belt I was looking for. They were accommodating and answered my question. Got to the store and decided on another color which they didn’t have. Phoned the Ala Moana store to ask if they had the color I was looking for and apparently they couldn’t give that information over the phone. Is that really their policy or was it because I wasn’t speaking Japanese or Chinese? My future purchases will always be at the Waikiki location.

STAY AWAY from this Hermes store. This is my worst experience at any store EVER… i came in to look for some sandals today, a young salesman name DAN follow me upstairs. i found a pair of plastic sandal and proceed to bend it a little to have a feel how it would fit my feet. this arrogant 10 $ an hour salesman proceed to tell me hey, you cant bend that… ARE YOU KIDDING ME? who buy sandals and not bend and touch to feel how soft it is… Its obvious that he think i cant afford these sandals because of the way i dress. KEEN beach sandal, surf short and a long sleeve Patagonia dry fit shirt since we just came back from our excursion in Waikiki… i just need a pair of thongs. YOU jackass salesman, you judge me because the way i looked. Shame on you… you really are ignorant on the art of selling. Never judge the book by its cover, you heard of that? you are obviously on commission and probably get 10 – 20 $ an hour to stand around in your suit. Just because i do not dress well, does not mean you can treat me the way you did. SHAME ON YOU!!! shame on HERMES for not properly train your staff on this most important thing in any business, BE NICE TO YOUR CUSTOMERS, btw, thank you for your rudeness because of that, i went across from you to the ISLAND SLIPPERS company and bought myself 3 pairs of nice Hawaii made sandals. and still have extra money to have a nice dinner tonight… STAY AWAY from this HERMES location unless you dress like Donald Trump.

I can’t believe I received such great service! I was looking for the herbag zip in chocolate & prune and the sales supervisor was kind enough to pull out all 3 of their stocks that were still shrink wrapped and open it up for me so I cant find the «perfect» one. It’s either I’m in Hawaii that’s why I wasn’t judged for how I was dressed or that this location just exudes excellent customer service! I’m still quite dumbfounded but happy with the experience.

This is a beautiful Hermes store in the middle of the Waikiki Strip on Kalakaua. Two stories — with ready-​to-​wear, shoes, handbags, ties, and accessories on the first floor; home and gifts on the second. As this is the flagship store on Oahu, I feel the store always has more selection and inventory than some of the other stores I have visited.
One of the keys to shopping at one of these luxury stores is to stay loyal and always try to stay with the same salesperson. We have been coming here for awhile now and always work with Jenny. She is definitely very knowledgeable in the products and always provides a great experience. She knows our likes and dislikes, and will call or followup if we have any requests. We always leave with a smile on our faces. If you come to this store, definitely look for Jenny!
This store is also very unique because of the area it is in. It’s one of the only locations where I feel like I can take a dip in the ocean, towel off, throw on some shorts, and walk right in. I wouldn’t call it casual but there’s definitely an island mentality here.

I have never felt more uncomfortable in my life. I may not have been dressed to the nines on this particular day but that is no reason to treat me horribly. The sales girl LITERALLY was 2 feet from me the entire time and followed me around the entire store I felt like a criminal and had to leave. Then she followed me to the door! I have never been so embarrassed.

Great service and inventory compared to the Ala Moana location. A little pushy in sales.

Best service ever for Hermes store. The Chinese auntie was beyond kind and welcoming! She offered me a lindy and said tht if theres going to be a new stock she would call me. Nice!

When it comes to high shopping in Hawaii, Honolulu is the place to do it and Hermès is one of many places to spend your moolah. Since Hermès isn’t always available in most major cities, this is without a doubt the only location in all of the islands.
One could marvel at the inventory of Hermès goods (bracelets, wallets, and bags, etc.) but what it really comes down to at every store is the staff. All items aren’t going to have legible price tags or major sales, so its really up to the shopper to figure out what’s best for them. Style as they say is of the essence and expression for luxury is where Hermès comes in.
Due to the high concentration of Asian tourists, much of the sales staff is Asian with the ability to converse in various mainstream Asian languages (Japanese, Mandarin, Cantonese, and Korean mainly). Not all of them are exactly the warmest I’ve encountered, but are adequate to pull of the transaction. Well mannered and professional, it’s not typical to find any that are out of line but there are a dime a dozen who are as snobby as they come.
The store itself is almost always quiet and actually has more than one level. Upstairs is more attire driven (word to the ties!), while the main level is eye candy for accessories and the like. For items that may amount to what can count as rent for some cities, be prepared to shell out top dollar.

I wasn’t really looking to make a purchase but once the SA Sandi helped me with what I was looking at, I made a purchase. Sandi was patient and helped me pick the right color bracelet for me. I will definitely be back to make purchases with Hermès and Sandi!

After reading previous reviews I wasn’t expecting exceptional customer service, however, as soon as I entered I was greeted by Miki a friendly SA who was only to happy to show me a variety of enamel bracelets. I appreciated that I didn’t have to ask to try on a bracelet, when she saw that I was viewing the h bracelets she unlocked the cabinet right away, even though my mum and I were dressed in tidy yet casual outifts.
Miki even opened up extra draws and went through cupboards of stock to find the colors I was interested in. While the staff at Ala Moana were friendly, they only showed me the limited stock displayed inside one cabinet.
Miki was extremely polite and proffesional and even gave my mum and I some complimentary perfume samples and held the door open for us on the way out. Next time I visit Waikiki and Hermes I hope Miki is working, she made my first trip to Hermes such a memorable experience. Next on my list is a beautiful silk scarf.

3.5 stars, but I’ll round up for good measure.
This store is decently friendly and had a few pieces I’ve never seen before. The feel is slightly pushy, but maybe it’s because it’s not too busy? I was the only customer for about 20 – 30 minutes. This store has 2 levels: upstairs is ready-​to-​wear. Fairly nice store, so I’d probably visit again if I’m in Honolulu.

Good staff but most sale is chines

This is one of the worst (if not THE worst) store I have ever stepped foot in. I hope a member of management sees how bad the reviews are bc maybe they can actually get it through their hoity-​toity snobbish selves to change how they treat their would-​be customers! I wasn’t dressed like a typical Waikiki tourist when I came in with my bf, his mother, and his mother’s bf visiting from St. Louis. Weren’t greeted but followed around the entire store by this Japanese SA. I was looking for a display of a Bourkin bag bc I’m really interested in purchasing one and wanted to check it out in person. I finally asked the SA trailing us if they had any in the store and she just looks at me with a blank, dumbfounded look on her face. I had to keep asking questions and basically answered them myself. She barely said a few words throughout the whole conversation. What a joke! We left the store without anything said from any of the workers standing around doing nothing. Will definitely be going elsewhere and telling everyone and anyone to stay away.

So sad about the bad experiences that many shared in here! I can see why they are upset because some of the workers were not very welcoming. I just got lucky to have such a great sales guy and the sales lady that helped me check out.
Kevin was very professional. He even called to say thank you for the purchase I made. They made sure we were taken care of and handed us some drinks while waiting. Many of the sales people can barely speak English but that is understandable because there are many Japanese and other foreigners that shop around this area.
They were professional and was very polite to us so no complaints. And take note, tax is lower and my purchase was cheaper than buying in the mainland! I actually save about $ 70. :P Might not be much, but good enough because things adds up you know!

Zero stars.
I thought I was in China. Rude and very impolite workers.

Not as awesome as last year’s visit mainly because my wonderful SA just resigned few days before I was in town :(I found a new SA who appeared friendly but kept showing me merchandise that I was not partically interested. Both Waikiki and Ala Moana had nothing I wanted during this trip… very limited selection. However, I have to admit, I can always find something to buy at H :)

I just window shop for cologne at Hermes. Hermes cologne typical costs over a hundred dollars. A one hundred dollar product at Hermes is the cheapest thing you find in that store. All of the other products are in the thousands of dollars. Back to the cologne I found Terre D’Hermes cologne very good. The Hermes stores sell Eau du par fume version. When you go shoping at discount retailers they sell the Eau du toilette version which is a lot weaker scent and in some cases can smell like old spice.

I love Hermes and especially love it when the Canadian dollar is above par relative to the USD right now! Makes me feel (a little) less guilty for shopping here — LOL!
I agree that the shop selection is tiny but the service is fine. I’ve been on the hunt for an ombré Kelly double tour or collier de chien but I hate buying from my local store because of the markups and high taxes. The Hermes gods have listened, and there is one in stock here!
Super happy there was one in my size with the right color hardware. This combined with the great exchange rate and the lower tax here made it a great time for me to add to my collection!

This store reminds me of that scene in Pretty Woman when Miss Vivian (J. Roberts) walks into a Beverly Hills boutique… except without the attitude. I first shopped here in 1992 or 1993 as, during my suit wearing days, they had my favorite accessory: silk animal ties (
). In walking the store with my softball buddies, I found a blue elephant tie that is still my favorite (
). My friend, who worked at the SF Hermes at the time, got the employee discount, which made this purchase the more sweeter. The sales floor is divided into two floors, making this look like a smaller boutique than the Ala Moana store. The sales associates welcome you, but are not overbearing. Instead, the vibe is more laid-​back here, typical of the islands. Wonder what animals are on their ties this season?

Smaller store, less selection. Looks very nice from the outside, the inside is OK.
The Hermes stores in Vegas are much nicer and have more selection. No comparison.