Hawaii Mail Box Service

Hawaii Mail Box Services is truly one of the best business in town.
I have been a customer with them for over 20 years — from their old location at Victoria Ward, where TJ Maxx and Nordstrom Rack is now, to their newest location on 1253 S. Beretania Street.
Kel Shimada (owner) and Staff have always gone above and beyond to help solve whatever situation I was in. They have always treated me with kindness and respect whenever I’ve done business with Hawaii Mail Box Services — so much so, I consider them very close friends, AND, I have even brought their services into my place of work because they are a One-​Stop-​Shop for everything you need help with (not just mailing services).
When I was employed at the Bank, in charge of Procurement, Mailing, and other office services, I turned to Hawaii Mailbox Services whenever I was in a bind, as well as out-​sourced some duties to them (which saved the Bank some money)… but the best part is… they Never-​EVER failed me (or the bank for that matter). I may no longer be at the bank, but the bank still uses Hawaii Mail Box Services, even after 8 years since I left… that speaks volumes.
In my current job, I have once again called on Hawaii Mail Box Services, and they have once again established themselves as a reliable (and smart) vendor to do business with — the company I currently work for is a non-​profit.
I cannot stop singing the praises for Hawaii Mail Box Services, they are truly one of the best things about Hawaii (Locally-​Owned, Locally-​Operated and the Best Sincere Aloha Spirit).
I’ve told my friends and colleagues (via the Coconut-​Wireless) of Hawaii Mail Box Services, and non of them have Never-​EVER been disappointed.
So check them out. See Kel or Charlie. They can help you with any of your mailing needs (packing, shipping, tracking, etc.), as well as so much more. I’ll even bet you’ll easily become friends with them in no time flat.
On a side note, I also love the fact that they are pet friendly. You are welcome to bring your pet (s) with you into their shop. Plus, they have two Shelties dogs, Stich and Buddy, to greet and play with whenever you visit the store.

I like these guys a lot. They provide a fantastic service and Charlie is very cool and nice.
Trying to save money, I priced my other options in Honolulu and this one was best for me; all things considered. A Post Office box is a cheaper (and the price and availability varies across the island), but they don’t accept certain shipments, they are run by the federal government, certain companies won’t ship to them and P.O. Boxes can’t be used for some things.
I like how Hawaii Mail Box Service gives you a physical address with a box #. This makes it look like an apartment or suite and they have no problem if you use it as one.
I also like how this mail service calls me and emails me when a package arrives. I get notices from Amazon Prime when my packages arrive and this service typically calls me within minutes of Amazon’s notification. In some cases, they have notified me much sooner than Amazon did.
There are two ways to get a nice discount. You can either pay for multiple months and/​or you can pay for multiple months when you set it up. The deals offered on their website ONLY reflect the price when you first get service, so you should figure out how long you want it for and rent it accordingly because the discounts are deep and you won’t get them again unless you let your account lapse. There is a small setup fee.

I’ve been a customer for over 12 years. They’ve never disappointed. They’re very knowledgeable & courteous. Kel Shimada has gone above & beyond for me on several occasions & I’ve always appreciated that.

This place has horrible customer service. The manager Kel Shimada is rude and unhelpful. He tried to overcharge me for shipping without telling me my options first and got upset when I asked if there was lower priced shipping available. He will not receive any further business from me.

I recently had to mail a couple of items and being the ding bat that I am, I created a postage for ups and usps. So here I thought that I had to go to two different stores to mail my items when I just so happened to come across this lovely little shop.
I originally came here to mail out a package for ups.(Searching for ups locations brought me here) but upon my arrival, I noticed FedEx, USPS, DHL and other company stickers stuck all over the door (View Picture of business to see what they have) so I thought, Hey, why not make sure you can send out your other letter along with your package. Once I asked the man if I could pay for postage for my envelope and he said yes, I thought «This store rocks!!!»
This shop is a place for all postal service companies in one convenient location. They even have those P.O. Boxes you can rent out. I believe they wrap and pack for shipping, sell shipping supplies and even make business cards if I read the sign correctly. I’m not too sure how they are on their pricing but I just love the fact that I can bring two different packages for two different services to one location.
The man that helped me was very nice and even let me borrow a few pieces of tape. For those who go to the Post Office, you’ll know that they make you buy a whole roll of tape if the worker behind the counter doesn’t want to spare a few.
It’s located in that small building right across from Karen’s kitchen. They have a couple of stalls in their mini lot but theres lots of street parking around the place.
Great place and I love the convenience.