Hawaii 50 Vacation Rentals

The experience leading up to our stay was great. I had requested info on a 1br suite that was available on their website, Keith was super responsive and sent the info right away. Unfortunately someone else was working on the property as well and when I confirmed i wanted to move forward with the rental — Keith said it had already been rented. He then offered me a studio unit for a discounted price. No doubt, it was a good price for any unit at the trump. I called him to confirm that there was a balcony in the unit because there was no shot of one in the pictures he had sent over. He confirmed that the unit did in fact have a balcony, and went further to say that all units had balconies. With that I decided to move forward with the rental. They got the contract over in a timely manner and info regarding checkin as well.
Once we arrived at the trump, imagine how disappointed we were to find that the room at no balcony. I emailed Keith to let him know that there was no balcony and that we were disappointed — not expecting a refund or even a room change. Just letting him know that maybe he should do his homework on his rentals before misleading future guests. I got no response. Not even a quick, so sorry for my mistake, I will make note of it.
Clearly won’t be using Hawaii 5 – 0 again… and will be sure to let friends and family traveling to Hawaii to steer clear.