Go! Airlines

Showed up to airport almost 2 hours early for Go! Flight to Honolulu so we could connect to go home to San Diego. One person at counter trying to help dozen people. Go! Flight gets cancelled stranding half dozen people. Three hours later and they still don’t have a way home.

Flew to Maui from Hono July 2013. They charged me +$ 17 cuz my bag was ONE QUARTER INCH larger than the box. They DESERVED to DIE.
2008 incident and investigation
The Federal Aviation Administration opened an investigation into whether two Go! pilots fell asleep during a 36-​minute flight between Honolulu and Hilo. Flight 1002 on February 13, 2008, overshot Hilo Airport by 15 miles, remaining 21,000 feet in the air as it missed the destination. Air traffic controllers were unable to reach the two pilots for 25 minutes, after which contact was re-​established and the aircraft returned for a safe landing in Hilo. The pilots were later fired over the incident.[27][28] On September 24, 2008 the FAA announced that the licences of both pilots had been suspended. The Captain had his suspended for 60 days, while the First Officer had his suspended for 45 days. No action was taken against Go Airlines because sufficient rest was provided for both crew members prior to the flight. During the investigations, however, it was found that the Captain in fact suffered from a sleep disorder known as Severe Obstructive Sleep Apnea. This is a condition that causes a person to stop breathing intermittently during sleep, thus preventing a full night’s rest.[29]

I don’t like the fact there is no «zero star» option for writing a review, but if that’s the case, this airline is definitely one of which that’s suitable for this category. We had a round trip from Honolulu to Hilo, there is absolutely no service, the plane carpet smelt like cat litter, and the plane itself looks like it’s from the 80s. Please, do yourself a favor and DO NOT book with this airline.

Is it possible to say go home– I know it is too late– Aloha as we knew it will be gone forever– some people ask where Aloha has gone — metophorically and literally– I had a few of the Aloha old students with me in some of my classes when the governemnt had cash to spend on reeducation for those that lost their jobs when Aloha closed down for good– Why is it that — well– it is done and no can do no good now–
Back to Go!
Yes it is an airline– No they do not do a good job of things — at all.
The customer service is lacking. I have had friends that have been removed from planes — no they weren’t any terrorists they were just locals complaining like locals do about things not being done with aloha and they got kicked off flights from Big Island trying to get back to Oahu. No customer service– no aloha no way I would like to use them ever.
We live on an island– there were so few choices to begin with– Hawaiian has the best track record of any airline in the country for on time and best custemer service that I know of– how I wish Go would look and see that instead of a market share to horn in on and squeeze us little people out that live here in Oahu.
I wish Go learned what we have here in Hawaii– and it is spelled with Aloha.

I’m one if the lucky ones also. Customer service was awesome for me. I was supposed to go Kauai but I had to cancel my flight due to family reason. Regardless of my schedule change, a lady who was very nice refunded me the full amount back to my account. Waaaay better than HOTWIRE I should say.
I would definitely deal with again.

Cheap flights but have always been late when I used them! And you have to pay for even a water or soda on the short flight over… I know a lot of airlines are charging for food/​drinks these days, but they at least give complimentary water or juice.

I am writing this «recommendation» as we wait to re-​board our plane.
Flight 1002 leaving 9 AM to Kaua’i.
At 830, were told the crew was late.
At 900, were told the plane was held up for maintenance.
At 930, apologies apologies, including something about flight paperwork causing additional delay.
We finally boarded at 1030 AM.
But, at 11 AM, pilot apologized and said something was amiss about the weight of the airplane, which needed reinspection, which required everyone to deboard the plane.
No other details on our flight while we wait. So recommendation on Go! Fly Airlines is go with another airline.
Go! Fly = No! Fly

Worst airline EVER! Booked a round trip for myself and my son from Kona to Lihue over a month ago, showed up at Keahole to find that the flight was an hour late a full two hours before our departure time. Soon enough, the game started: A gate agent would show up, indicate that there was a further delay (no explanation provided), but not to worry because a «plane’s on the way…»
When the plane finally showed, we dutifully boarded and were then told to disembark (flat tire, then bald tire, then ‘we didn’t like the look of that tire”). The absentee gate agents would duck in for a brief «expect additional delays» and run away before anyone could get a straight answer on what was going on…
Long story short, we finally got another plane – four hours later – and (after boarding, pushing back, and taxiing) were turned back to pick up a wayward flight attendant who needed to go back to Honolulu! Seriously?
No recompense was offered, and the attendant on the plane was nearly booed off the jet after telling us that she’d give us a small discount on beer «as a result of what we’d been through.»
I overheard her later bragging about how much beer she sold. At least we know where Go!‘s employees priorities are.
Do yourself a favor and AVOID Go! at all costs. Tell your friends as well. I tried to get the return portion of my tickets refunded but nothing doing – Go! has no shame and no sympathy. I went ahead and got tickets on Hawaiian (and we’re on time headed back).
I also made sure to check in at the Go! desk to ensure those jerks didn’t try to resell our seats… and yes, the flights back were already an hour behind…
Go! sucks!

I am sitting in a GO airplane as I write this. flight is delayed now that we have boarded due to mechanical failure. My wife has had multiple delays and even a cancellation where she was delayed three hours then eventually sent home. I should’ve paid extra and went with Hawaiian airlines. Lesson learned, sick and tired of this BS.
Had to edit review. Now we have to get off plane and wait longer in the terminal. FML

No go no mo. In general I like budget airlines. I like healthy competition. I flew Southwest all the time when I lived on the mainland. I don’t need a seat assignment or a free soda on my less than one hour flight. I do ask of my airlines to:
1. get me there safely,
2. on time (or close to it), and
3. be polite and communicative.
Go! only managed to get us there because they eventually bought us tickets on Hawaiian and compensated our 12-​hour delay with a few meal vouchers (and only because I’m a squeaky wheel — I’m guessing they might use the words «raging b**ch»). For getting me there on the same day, I give them one star. They kept us in the dark with inadequate updates for 3 hours and because they didn’t actually fly us there I’m not sure how deserving they are of the one star.
Here are the gory details of our trip, which incidentally sound just like the other 130+ reviews here, so I’m going to guess par for the course when flying go! Got to HNL airport at 5 am for my 7 am flight to Hilo. I don’t like to take chances. No agent at counter until 5:42. Long lines. No kiosks working. One agent. We felt sorry for her, except she was slow as molasses, and made everyone test their carry-​on in the box for size, even while we could hear the final boarding call for flights with tons of people still in line for boarding passes (because kiosk not working – online check in also not working).
They did call to tell me my 7 am flight was cancelled – at 5:45…while I was in line waiting for an agent to show up. Our flight was cancelled for no reason. And all other flights today are booked (so clearly not about consolidation). 3 hours later still awaiting resolution… feeling our options disappearing with each passing minute.
Thumbs down to the agent who pushed us aside «to be dealt with later» while expediting Maui passengers… when it would have been solved with a second agent, who was in the back.
Interestingly, the gal behind us in line, whose mother works for go!, got her ticket on Hawaiian Airlines (and breakfast voucher) first. Another couple in line behind us also got on an 11 am Hawaiian flight. Two of our party got on the same flight. The other 5 were put on a 6 pm Hawaiian flight. So a full 12-​hour delay before our party was reunited in Hilo and on our way. They did give us some food vouchers to tide us over at the HNL airport but not much for the two of us who flew on to Hilo and then awaited the rest of our party. So loss of a complete day of vacation.
The group of 3 from Australia, who had neither a phone nor internet access, were told they could apply for a refund on-​line and not given any further assistance. They retreated to Waikiki to find an internet café — they got totally screwed as they gave in too easily.
On our way home the plane was late, then had some mechanical issues resulting in an overall hour delay. If this has been the worst of it I’d be ok — everyone sometimes runs late and has mechanical issues. This can be smoothed over with an apology and a drink. We only got an apology. I will never purchase another ticket on go! again.

The worst service ever. If have a choice do not fly Go! Cause it us more like a NOGO!
May be it was their worst week or something else, but it was a bad experience. We were about to enjoy Kauai for 3 days, but Go! airlines canceled the second portion of the flight, so we were stuck in Honolulu for a day. It has significantly disrupt out plans. As the result we had not enough time to do any activities because of the Flossie rains.
The customer service is bad, people are rude! Go! agents filling all the forms BY HAND!!! which slows down everybody. We were stuck in a terminal with no information, ignorant staff, no accommodations whatsoever. I would not recommend using this airline to nobody.

Delayed! Delayed! Delayed! Did I mention that our flight was an hour delayed? First some background: When Aloha Airlines went out of business in 2008, I was upset, because I felt that Go! had played dirty and was partly to blame for Aloha’s demise. We decided as a family that we would never fly on Go! So, though we paid a bit more, we always flew Hawaiian Airlines inter-​island, and we were always pleased with the on-​time, friendly service and reliable, comfortable aircraft.
Well, five years had passed since Aloha’s farewell, and after comparing prices on a flight to Maui, I decided to save the family some money by flying Go! Yes, I decided to forgive them for trying to fill the gap that Aloha left. Big mistake!
First off, they depart from the commuter terminal, which is a dirty mess, with a dysfunctional (at the time, anyway) air conditioning system. Second, a couple months after I booked the flight, I got an email telling me that instead of leaving Honolulu at 7 pm, it was going to leave at 8 pm. We got to the airport and learned that all of the flights were delayed due to an aircraft with mechanical problems, so we didn’t actually leave Honolulu for Kahalui until after 9 pm. Not only that, but they kept announcing that they were in an «overbooked» situation, and kept asking for volunteers to give up their seats. The lack of air conditioning in that terminal was causing bodies and tempers to overheat, and I overheard several people cursing who had been waiting for a flight for hours.
Then, when we finally boarded our plane, we were immediately hit with the foul smell of the lavatory wafting its way all the way from the back of the plane. And guess where we were seated after others beat us in the mad scramble for open seating? Yes, the back of the plane, next to the stinky lavatory. They must not have emptied out the holding tank or something; it was so disgusting. I closed the door to the lavatory right away, but that didn’t make much difference. So my kids and I both breathed through our mouths like dogs during the entire flight, so as not to gag from the malodorous ambiance. Not only that, but the seats looked dirty. If you insist on taking this airline, do yourself a favor and bring some hand sanitizer with you in a quart size bag.
Heaven be praised, our particular aircraft flew beautifully, so at least the flight itself (apart from the lavatory aroma) was uneventful, and we arrived in Maui safely. It makes me sad to say this, because I know how hard it is for an airline to be profitable, but after this once in a lifetime experience, I have only two words to say to this poser of an airline: «GO…AWAY!»

Go! Airlines is unreliable, indeed. But I’ve found that if you know what you’re getting into, you can get yourself into island-​mode and not drive yourself crazy.
First, know that your flight WILL be delayed by at least 15 minutes if not up to 45 minutes. DO NOT MAKE A TIGHT CONNECTION. Give yourself at least an hour or two more than you would normally. Your flight also is likely to be cancelled. If you go on ‘off-​season’ this is not a problem. Why? If you have a connecting flight, just get to the airport earlier and get on the stand-​by list for the earlier flight (which will probably leave at the same time as your scheduled later flight). Even though normally the flights appear to be sold out on the website, there is usually plenty of room.
Second, know that they are extremely particular about your carry-​on luggage. They will make you shove your carry-​on baggage in that little box thing next to the check-​in counter and if it doesn’t fit, they will make you check it (for something like $ 17 per bag). Somehow my partner and I managed to get on two rollie-​bags and a backpacking backpack (after much skilled Polish packing maneuvers). But it was a lot of shoving and bending.
Once on the flight, do not even bother with the over-​head bins unless you have some very small carry on items or a very thin rollie bag. The nice thing is there is AMPLE space under the seats (more than I’ve seen on any other plane) and you can easily shove anything under there and still have room for your legs!
The pro’s of the flight, besides the low cost, is that the planes are small and that means you only have one flight attendant. Things go quickly and painlessly. You can purchase a drink (alcoholic or non-​alcoholic) from them when in flight. But other than that, no service. I like that. It’s just really laid back. The women at the counter and on the flight have all been really patient, kind, and get the job done.
The other nice thing is that you will be dealing with the local terminals of international airports which means almost zero waiting at the security lines and no schlepping two miles just to get to your gate. It’s basically curb-​check in-​security-​gate all within 100 feet or so.
Basically what I’m saying is you have to leave your New Yorker self behind, seriously lower your expectations for punctuality, always try to get on the earlier (also delayed) flight than yours, and go with the flow.

One flight, and one flight only.
I’m not gonna say that it was a horrible experience. Except for the flight itself, but I don’t think I can blame the airline for turbulence?
Our flight to Hilo was on time, we walked across the runway out to our tiny little aircraft. Okay, must say I freaked out a little when I saw how small it was. But I calmly sat down in my seat and prayed that I would get through the next 45 minutes (or something) alive.
The start was smooth, nothing to complain about, sailed over the ocean and saw a beautiful sunset from my side of the plane. Then, it literally felt like we were going down. Straight down! No lights were on in the plane and all we could feel was the plane declining at a fast rate. I’ve flown a lot — in big planes and small planes — and I’ve NEVER experienced such a decline. My friend screamed next to me.
Obviously, since I’m writing this much later we made it in one piece. But I decided to fly Hawaiian back.

Our flight was delayed 50 minutes because there was a bee in the cockpit. That’s for real.
The boarding process was really hectic then when they decided to board– pre-​boarding and final boarding call were 30 minutes earlier than they said it would be, and they were within seconds of each other. In the huffle, I forgot that I had left my phone charging and by the time I realized I had left it, it had been stolen. Sad that their waiting area is so untrustworthy :(

Go! Airlines is a perfect example of «you get what you pay for.»
The flights are inexpensive but 9 times out of 10, your flight will be delayed at least one hour, or canceled. On the plus side, if your flight is full and they ask you to take another flight, they often offer free round trip tickets. If you have nowhere to be, Go! is an excellent choice because of the price; tickets are usually between $ 70-​$ 90 one way. But if like me, you detest sitting in airports for hours on end, I would suggest booking your flight through another airline.
Recently, I noticed that Go! and Mokulele had split, they now have two separate websites and different pricing. I flew «Mokulele» from Lihue to Honolulu but everything from the plane to the workers were from Go! and had the Go! logo so I’m not sure what that is about.
The one positive thing I have to say is their staff is usually very nice. People get so upset when their flights are delayed and/​or canceled and the staff seem to handle it all without flipping out. So, if you do choose to fly Go! and your flight gets delayed, at least give the ticket people a break, you only have one flight, they have to deal with that stuff everyday.
Happy travels!

SAVE YOURSELF THE HEADACHE, PAY A LITTLE MORE $ AND FLY ON HAWAIIAN INSTEAD!!!
I don’t even know where to begin with what was the most terrible airline experience we’ve ever had. Normally, we fly Hawaiian but figured we’d cut costs this time since it was just a quick inter island flight to Maui. However, after what I am about to detail, we will NEVER fly this airline again and will cough up the extra cash to fly Hawaiian.
First, we get to the airport the customary 1-​hour prior to our 3pm flight time only to learn that the flight before ours that was supposed to leave at 1pm is delayed to 4pm, pushing ours out to 5:45. (Btw, this is due to «late arrival of aircraft»… ill explain later why this was BS.) I’m sorry but 3 hours in the inter island terminal at HNL isn’t exactly the most exciting.
Bad enough, right? Well it doesn’t end there. The 1 pm flight gets pushed out yet ANOTHER hour, pushing ours out to 7pm. This time, it is due to «bad weather»… More BS because per my weather app, skies were sunny. At this point, the 1pm’ers are raging and crowding around the Go kiosk yelling, cursing… It was totally something you’d see out of a scene in a movie. I am eavesdropping at this point to try and find out what the hold up (and drama!) is. The man behind the counter explains that they are opperating on ONE aircraft between HNL and Maui. Why, then, were their monitors blaming the delays on weather, and then late arrival of aircraft when neither of these, according to the Go! reps, was the case.
We come to find out that there was a 4pm flight that was not delayed, with only 15 confirmed passengers. Many of the 1pm’ers are trying to get onto this flight, but are told by airline reps that they are only selecting certain passengers based on specific criteria to be bumped on this flight. Luckily our party was able to be added to this flight because we explained that one in our party was diabetic.
This was all great and dandy, because we ended up only being delayed by an hour, BUT our luggage did not get checked onto this flight. Once we arrived in Maui and discovered that our luggages had not made it on the flight with us, we then had to deal with tracking down our luggage. We learned that it remained on the original flight we were confirmed for, which at this point was delayed until 7pm… which turned into 8pm. which finally turned into 9pm. So we arrived in Maui around 4:30 and didn’t see our luggage until 9:30. We were so upset because we had planned on getting the afternoon to check in, with a little bit of sunlight left for beach time. Nope, instead, we spent pretty much the entire day twiddling our thumbs waiting on Go! [aka No Go!] Airlines.

HORRABLE EXPERIENCE.
–I recommend that you should just pay the extra money to take Hawaiian Airlines–
Honolulu Experience:
Just took a flight to the Big Island yesterday for a class trip. My flight was at 7:00am. My friend and I arrived to the airport by 6:20am. Went to the check clerk and they had to help us with printing our tickets. They said that the flight was already leaving and we were like whaaa? The flight isn’t suppose to leave till 7:00am, why are they leaving now?! –_​– So they used their radio to tell them to hold the plane. The front help was very nice and efficient with what they were doing.
We rushed through security and heading over to our gate. Saw our other classmate standing at the stand talking to a worker. Apparently they weren’t going to let her on the plane and they were also not going to let my friend and I on the plane either… Apparently they «Over sold» the flight. We were all seriously pissed. The workers were very rude to us too. Then after trying to understand the situation more, they finally said they could let two of us on. I was like, WHY WERENT YOU GOING TO DO THAT IN THE FIRST PLACE? –_​– Horrible experience!
After some debate we decided who should go and who should stay. Luckily the three of us knew each other so it wasn’t too had to figure out who should go and stay. Although they told my other classmate that she cant get a refund for her ticket, even though it was the COMPANYS fault that they over sold the flight. NOT COOL. They did however try to offer her a later flight, but that wouldn’t work since the rest of the class was meeting at the airport at a certain time.
Hilo Experience:
The staff on this side was so nice and very efficient. We were able to print our tickets and board the aircraft with no problems. Our stewardess was Emily and she was great! She was very energetic and fun.

Unlike the other reviews Ive read I experienced nothing negative using this airline. I flew from Honolulu to Hilo, HI as part of a one day tour.
The line to get through security needs improvement but noted no other issues.

We got an inter-​island flight to Molokai for a day trip. We didn’t have any luggage, so there were no problems there… staff was great and ticketing wasn’t a hassle.
Our pilot was very friendly too, and the flight to Molokai was pretty smooth with no turbulence. The last flight out back to Oahu was great too… Guess I must’ve flown on a good day… ALOHA!!!
Unilocal 365 CHALLENGE-(175/365) «Flyin’ Out For A Day»