GameStop

Store had shut down over the summer. Seems about right. Their customer service wasn’t the greatest.

These guys are awesome I usually go to the mililani one but since I moved it was hard to find a GameStop with similar customer service until one day my fiancé was on a 5 hour break from school so we decided to check it out. Much to my surprise they were awesome would always recommend them to a friend

Dropped by here to sell or trade some old games I had collecting dust. John was the first guy to help both my son and I. This guy knew his stuff and I feel like he wasn’t just trying to sell me something I didn’t need. I feel like he knew what would be good for my 9 year old and what would benefit him. Devin was also working super cool guy and both had «True Aloha Spirit»… I was very thankful for the help and Customer Service John and Devin provided and I would surely go out of my way to send any one to Game Stop Kapahulu not for the games, but the knowledgeable and beyond AWESOME Customer Services… Thank you braddah John and braddah Devin!

I bought a Nexus 7 at this GameStop. The first one that they sold me was one that does not work. When I came to return this item, I got a new one… this is when I realized that the other one was an already opened box! The original one that they gave me did not have the tab on the box nor were the wires in any bags. (they were held together with the official tape, so I didn’t suspect anything) Now I know that they sold me an already opened box for the full price! When I told the worker, he acted like he didn’t know and then said «Maybe that was the one on display for a while» eluding that he might have known that it was a display one prior to selling it for full price to me. Needless to say, I am never going back to this gamestop location.

I used to come to this Kapahulu location all the time when Shane and Mark was working there until this one person started. His name is John, he is a prick and a creepy perv. He sits behind the counter while my girlfriend and I are looking around the store. The moment I walk out the door he gets up and starts trying to «assist» her. She described him as a creep and this has happened more than once to her.
Then a couple weeks later I call asking about PS3 return policies and he puts me on hold saying, «hold on one minute». Nearly 10 minutes later he finally returns an answer to my question. This guy is so rude to customers as I’ve noticed while browsing the 3DS section listening to him babbling away. But anyway, everyone else is cool. It’s just this jerk that makes me stay away.
In conclusion I now take my business to Kahala, it really is worth the journey for their customer service compared to Kapahulu which is closer to home. Stay away from here everyone until that jerk either gets his act together, or leaves.

Purchased several items at this location. The young heavy set teenager working the register was very unhelpful. After cashing out I drive home to realize that he forgot to bag an item that I paid for. I am now out 40 dollars because of this establishment. Save your money and go to Walmart

My boyfriend and I visited here earlier today to try and pick a copy of a pretty old video game. We were originally told to visit here from an employee at the Ala Moana location, since they apparently had a lot of stock. However, much to our disappointment, when we arrived at the Kapahulu location, we were told that we were not allowed to buy the video game we wanted, since they were apparently being held in the back to be shipped back to the Ala Moana and Kahala stores… It wouldn’ve have been better if we had been able to hold a copy, once they sent it back to Ala Moana or Kahala, but instead, we were told that we had to go out of our way to the Kamehameha Shopping Center location if we wanted our video game.
I was very disappointed with our visit, especially since the man who helped us was very rude. He was the only one working at the time, and made no effort to help us, and even proceeded to start to raise his voice after we started asking questions. I will not be coming back to this location, and would rather take my business elsewhere.

Had to change my review, as this place has gone downhill. Whenever people would dog the chain I would protest, «Not my Gamestop,’ but wow, how things have changed. Most of the staff I knew appear to be gone, and the new employees seem unhappy, unknowledgeable and unhelpful. I think I’ll just order my games from Amazon now.

All the worker are very friendly that I know.

5 stars for the service.
I’m not a gamer… In fact, I’m pretty clueless about video games. I’m just a girlfriend who comes here to buy things for her boyfriend. Because I am clueless, I ask a lot of questions. The staff here are really great at recommending games and/​or accessories.
On my last visit, I came to purchase a game (COD Black Ops) and a headset for my BF. Devin was really helpful and patient by answering my questions and explaining the different features of the headset. My BF was very pleased with his gift.
I like this location better than the Kahala or Ala Moana location.

Rating: ⁴⁄₅ (There’s always room for improvement)
Date (s) visited: 12/​16/​2010, many times before.
Product/​Inventory: ⁴⁄₅
Service: ⁴⁄₅
Atmosphere: ³⁄₅
Price: ³⁄₅
Parking: ³⁄₅
Since «Game Stop’s» are all the same (across Honolulu) I suppose that, what makes one Game Stop superior to another comes down to ultimately the layout and the service. Do they have space?
I like Game Stop’s trade-​in option. It just opens up so many things that you aren’t able to do at a regular game shop.
Products/​Inventory:
I like how they carry used games. Not everyone want to purchase something new, so this really opens the market to all kinds of customers.
Service:
Always helpful and friendly. Very knowledgeable with their products and services.
Atmosphere:
Kinda small. I don’t think that someone in a wheelchair would be able to maneuver through this shop.
Price:
Prices vary. You can always get a good deal.
Parking:
Hit or miss, depending on the time of day you plan to shop there.

I stopped by this GameStop the other day and it’s one of my favorites for console games.
The shop is larger than the one at Kahala Mall, but smaller than the one at Ala Moana Center. They have an extensive Wii section and have lots of used games. However they don’t carry PC games. The only PC game they have is World of Warcraft. They sell the game, expansions, and membership cards. While that was disappointing, they have a large selection of other console games.
They sell used Wiis, PSPs and GameBoy Advance consoles. They have lots of inventory and a very helpful staff. You can test out the latest Xbox and PS3 games at the store, and there is ample parking in the main shopping center’s lot. It’s worth checking out if you are looking for used of new console games.