First Hawaiian Bank

Absolute WORST banking experience EVER! MILITARY, especially, BEWARE! Totally FREE checking is NOT free if you want to use online banking (bill pay). Additionally, they deduct the money from you account as you make a payment (not when the payment is received).- something I’ve never seen before!!! After having NEVER had a fee in banking (USAA, 53^rd) we ended up with $$ hundreds of fees — all justified because it’s in their small print!
We are military AND local, long time Hawaii residents, moved back and husband was a Lt. Col at Hickam. Tried the «local bank» and have since had to file a complaint against them with the State of Hawaii, Division of Financial Institutions. AVOID THIS BANK AT ALL COSTS!!!

First Hawaiian Bank has been my auntie’s bank for many many years. She stopped driving a couple years ago so recently I’ve had to help her with her banking transactions. The First Hawaiian Bank on Kapiolani Blvd. always has ample parking which makes it very convenient to pull in and take care of her deposits. She is a Prime member so there’s a special section off to the left of the main tellers which expedites things. The staff is always very friendly and courteous.
I remember a long time ago when the bank first opened it was a very unusual configuration that had arrows to direct you to the next available teller. The new configuration is much simpler. The only drawback is that there are only two handicapped stalls far from the main entrance and a very low grade ramp. All in all First Hawaiian Bank on Kapiolani Blvd. is a great bank at a great location.

They won’t honor my Durable Power of Attorney and they are trying to take over my moms Trust even though her Trust has been amended and restated. See pics I posted of the Receipt of the Hardcopy Durable Power of Attorney. Astounding illegal, unethical practices. If you’re an attorney who litigates on non-​compliance,
bank fraud or elder abuse, hit me up. Never make FHB a Successor Trustee.

Worst bank ever. Use American Saving Bank. FHB charges for statements while ASB has never charged for statements. Customer service is also bad.

The building’s exterior and interior are beautiful! Too bad an employee named Mia yelled at me. Very unprofessional.

I am from Salt Lake City Utah and recently had the need to contact your customer service about an issue. Sandy Duke helped me out and kept calling me all day until we resolved the problem. It was refreshing to work with someone that had the patience and tenacity to see the problem through till the end. Thanks Sandy!

Open up an account. Josh was very good. Saw me when I entered the area and welcomed me. Polite and efficient thru out the process. Informative patient and professional with friendliness and smile. Good job.

This review is for First Hawaiian Bank in general. This is the worst bank I have ever tried to do business with. I have Bank of Hawaii and Bank of America and have in the past also used Chase and Citibank. I have been attempting for months now to open an account with First Hawaiian. I tried first online and failed even though I managed at the same time to open a Bank of Hawaii account with ease. So I went down to my local First Hawaiian bank and after convincing a banking associate that I didn’t have time to wait for their bank to do something with the phantom account opened online and instead open a new account in the bank she did that for me. Well, a few weeks later I took my ATM card to the machine and attempted to make a deposit only to learn that the pin I entered twice at the bank was now reading as incorrect. I called customer service they can do nothing to help and refer me to a banking center that is now closed and I won’t be able to get to for another week. My God I have never had an issue like this ever with a bank and I don’t know why I’m even bothering to try. I guess I’ll go down to that bank next Saturday and close this account I just opened.

My first time ever coming inside this location & WHOA. It is HUGE! I’ve never been «impressed» with a bank until I came here today.
TONS of parking & I like that they have a bunch of stalls reserved just for ATM users. The bank itself is very spacious & clean & the male teller-​in-​training that helped me today was very nice. There were 2 other customers in line when I walked in & I probably waited 5−10mins before it was my turn (pppsssstttt: Wednesdays around 2−3pm seems to be a slow time for all those who get stuck in long lines).
I work about a block down Kapiolani Blvd so I will definitely make it a point to use this branch more often instead of the dinky Kaimuki one that is near my house or driving out of my way to Kahala just because I hate trying to find parking in Kaimuki.

The location is large but it feels empty… when you come here you’ll be like «wow this is nice and clean» and then before you know it… your phone would be dead from batteries by the time you finish whatever you have to do. While this place did get many «Best Places to Work» awards, you got to wonder… Is being chill the best for the consumer?
Probally the slowest bank on the island. I wish I didn’t NEED to be here… waiting over a HOUR.
Update: when you are finally get to there the people here are really nice. They are very knowledgeable in the questions I asked. While still not the best place, they were at least able to diffuse my frustration and process my request accurately

I have banked with FHB for over 20 years.
We opened an additional checking account last week after moving back to the island. Banker made an error with our zip code on the account, and checks were thus printed erroneously. Other mail associated with that account ALSO has the wrong zip code. It is my husband’s account, but he is always working during banking hours. So to help him out, I tried to get the bank to fix the zip code, but they wouldn’t do it because I’m not on the account (though we do share an account there) — and I also went to a branch closer to my home/​called customer service and everyone said that he has to submit paperwork to «Change the Address.» LISTEN, FHB: we are not CHANGING anything, we are asking you to EDIT AN ERROR that YOU made. I tried to get in touch with the specific banker we worked with, but was given the run around.
CSR gave me major attitude in a sassy voice when I explained that we should not be made to waste so much time since the banker is the one that made the mistake. «I cannot give out any information…» well, I did not ask you for information, I am *giving* you information? I could practically hear her rolling her eyes over the phone.
Meanwhile, the checks are incorrect and every time my husband uses his check card, he’s gonna have to input the billing address with a zip code that’s not correct. Well, that is, if the check card ever arrives.
Tremendous waste of time and the bank will not take accountability of their clerical error. A bank that has zero customer service and poor attention to detail — definitely going to shop around for another bank at this point.
Hawaii is in desperate need for NATIONAL BANKS. Outraged is an understatement.

This location has a notary (Arnel is really nice). Their notary hours are 10 to 11:30 and 1:30 to 3.

Can someone please tell me when off peak hours are? I seem to only go when everyone else and their mama is there… thus making the line super long. Thank goodness the other day I was able to sneak into the priority banking line. The lady there was very helpful and even helped me figure out ways to not go to the bank and do what I need to do via snail mail!

I use to always wonder why i never signed up with FHB, went in yesterday and remembered why. Ive been with BOH since i was 16y/​o so ive always been happy with them anyway. I had to go to FHB to pay my gas bill. i Called ahead of time to make sure they could process it and all i needed was my account #, okay. so i huff and puff it down 3 blocks in the pouring rain get there stand in line for 20mins just for the teller to tell me i need my whole billing statement. i tell her i called and someone told me all i needed was the account #, she said the basic «sorry» which sounded like «you’re sh. t outta luck.» Mind you this is all on my lunch break. My bill wasnt due for another 2weeks so i ended up mailing it when i got home. incompetent. 1star bc my mom has been banking with them for over 20 years even though i dont know why.

FHB das my bank. This isn’t my main branch location but this is a good branch location. It is really big and spacious. They don’t really open on time just like other FHBs but that is OK. The Teller service is aight. The parking is pretty good too. They have security watch. Sometimes it can be busy depending on what time you come. This location is also semi-​conveniently located by places such as Shokudo right across the street, Don Quijote around the corner, etc. You can also walk to this location pretty easily no matter where you are in the area.
Unilocal 365 Challenge #18/​365

We’ve banked with them for almost two years now, with a business and personal account. I’m amazed at their lack of concern and respect for their customers. At my mainland banks (Bank of America, and Keybank) I’m always greeted warmly and made to feel like they are working to earn my business I also receive special mailings and offers for assistance in expanding my business and for new banking services that may interest me. In the time we’ve banked with FHB, I’ve yet to hear from a business banker, or anybody from this bank, for that matter. However, I continue to get mailings to sign up for their free AD&D insurance. What a joke!
This bank makes us feel like we’re just a number. We’ll be moving our accounts to Bank of Hawaii at the end of March.

I like this bank because it has a priority banking line. Makes a big difference when there’s 15 – 20 people in the standard line and only 2 – 3 people in the priority line. The requirements for priority banking aren’t too crazy. You should check with your teller, you may already qualify but just need to ask. The only downside is I don’t think all FHB’s have this line.

Wifey was opening a new business account here. She signed up to meet an associate and literally, he walked up that second and was ready to work. Took care of it with no problem, he knew his stuff. I also wanted to get my pic taken for my debit card and he just kinda threw that one in and took care of that issue for us, too. Super fast and courteous. It’s nice that it’s walking distance to Ala Moana Center, also.

Nice place, but really busy. Went there to deposite a check, but I couldn’t stand the wait. The line snaked through the lobby and looked as if it would have taken an hour to get up to the teller. I suppoe I should have waited till after lunch to do my banking, but yeah, I’d go here.