FedEx Ship Center

Terrible service. A package was shipped priority over night containing items essential for my work which I was assured over the phone I could acquire today: The service attendant was unable to find the package even though it had been scanned into the facility earlier in the morning and tried to quit looking multiple times during the 45 minutes she claimed to be looking for the package. I told her that it was shipped overnight for a reason and I needed the items no later than Monday morning and she advised me to come back Monday afternoon if I wanted continued help.

I have had many problems with FedEx but this is the last straw! They were supposed to deliver my phone today by 5 pm but I got a text message at 12:48 pm saying that it’s being held for pick up at one of the locations. The text message didn’t even specify which one AND they were supposed to attempt to deliver it to my place at least once before holding it at a facility. My sweet husband decided to work from home to sign for my package because he knew i was going to be out all day. So the driver didn’t even attempt to deliver it and just dropped it off at a FedExKinko’s (I had to look up where it was being held) and notified me to pick it up. I then called customer service and I spoke to Debbie. She was helpful. She reconfirmed that they were supposed to attempt delivery before they could leave it at a facility. I tried to call yesterday to see if they could hold it for me but they said they couldn’t because the shipper, Verizon, required that they at least attempt to deliver it once to the specified address. Ok, fine. So she had someone from the local office call me to see if they could straighten it out. The guy who called me didn’t even apologize and tried to blame Verizon by saying that they wanted it held for pick up so I could go down there and pick it up. Ummm… I don’t see how that could be because I called yesterday to see if they could hold it and the FedEx person said no, the sender requires that we attempt to deliver once before holding it for pick up. And I was told that again when I called today to find out why my package wasn’t being delivered. So obviously this guy was LYING and made it up. He said the best he could do is call the driver to pick it up from the location it was being held at and have it sent out tomorrow for delivery. I said I wasn’t going to be home tomorrow so he said that I could pick it up. But why should I have to pick it up when it wasn’t even delivered!!! I told him I wanted it delivered today because that’s what my tracking said and that’s not my fault it was being held at some location. I don’t even remember what he said after that because I was so angry. Anyway, I called again around 4 to see if they could deliver it today because it’s not my fault that the driver screwed up so why should I not get my package and inconvenience myself tomorrow to pick it up? So the FedEx lady I spoke to, this time it was Princess, read the notes and said oh but it says the sender requested it be held for pick up. How is that even possible?! She said at 230 pm, which is about the same time I talked to the guy, it said that the sender requested the package to be picked up. So Verizon somehow called or changed the status of my package to not be delivered to my address but to be held at some inconvenient location for me to pick up? Really? From the time I spoke to Debbie, which was right before 1, to 230, Verizon contacted you??? Uh… well…let me get someone for you. So she had someone else from the local office call me and that lady said basically the same thing as that guy… they can pick it up and hold it for me or try to redeliver it tomorrow but she was at least friendlier-​still no apology though. She said she would see if she can have it delivered tonight but that there are no routes so that isn’t likely. I told her that I wasn’t going to be home tomorrow which is why i wanted it delivered today. My husband stayed home for nothing! So tomorrow I have to make the trek down to the airport to pick up my package. I did call Verizon to see if perhaps they did make some kind of change and I was wrongfully chewing people out but no, their policy is strictly to deliver it to the address specified. SUCK IT FEDEX!!!

This place is a joke. Attempted to call, got a customer service rep on the mainland. Asked to speak to someone at the physical location at the airport, and I was told that I couldn’t.
Long story short, I wanted to. pick up my package today and I couldn’t. Why? Because I couldn’t get ahold of someone on the phone. I had to go through a middle man on the mainland just to speak to someone on island. The package was put out in the truck today, and now I can’t pick it up til later.

Jeez, the driver came up to the building parked his truck on the street left door tags on the lobby door and took off all in the span of 30 seconds. He didn’t even walk out with the packages in his hand. How do I know this, well my apartment overlooks the street /​lobby. I was waiting for my package with anticipation and I SAW THE TRUCK PULL UP NO PACKAGES OR TROLLEY IN HAND WALK UP TO THE DOOR AND WALK STRAIGHT BACK TO HIS TRUCK AND LEFT. WFT is that!!! I called the customer service center, only to have the lady repeat her «pre-​scripted answer» which was you can either go pick it up at 7 pm today or wait for the driver to do the same tomorrow. The location is pretty far and I am really not looking to drive out there during rush hour and I can’t meet the driver in route, despite having the door tag, drivers are not smart enough to verify the government issued ID and the door tag to confirm that I am indeed the recipient of the package.
First time using FedEx, sure will be LAST time I use FedEx. I blame google for using FedEx to ship my phone.
It’s pretty funny that despite having such low ratings EVERYWHERE that rates service, FedEx doesn’t seem to give a s*it. As if to say «eh, what are you gonna do? Not get deliveries?» not from you as**oles.

Absolute trash. I was sitting at home waiting for my mail knowing that it required a signature. My housemates and neighbors were all available as well. Delivery driver didn’t even bother to knock on any doors or try to made contact. All I find is a stupid door tag that says my mail will be available for pick up after 7. What a coincidence that this Fed Ex location closes at right 7. SO when exactly am I allowed to pick it up? Are they going to try again and pull that same crap tomorrow? who knows.

Worst Service ever. I’m crying as I’m writing this. I have perishables sitting at their Honolulu station that was suppose to be delivered yesterday. I even offer to pick it up. But they send no, because its still in a container not sorted. They send sorrow can’t deliver until Monday. And mind you fedex has no type of refrigeration at their humongous Honolulu airport location. So my next day service turned into 3 days, due to their service delay. And now me as a customer have to pay the price because of fedex service failure delay. And fedEx is making no effort to go out of their way to help their customers when they make mistakes. Horrible, Horrible Company that don’t care!

If I could, I would say this place deserves ZERO stars.
In June, our daughter went to NY for a
7 week long camp. There was a laundry list of items that she needed.
We had this brilliant idea that we would send her things in a duffel bag/​suitcase carrier instead of a shipping box since it would probably be way sturdier than cardboard.
So off her things went. No one asked if we wanted «insurance».
Long story short. Two weeks later, we are in NYC getting ready to make our way upstate for the camp. We discover her bag never makes it to the destination! We now scramble in the city to buy the things she needs for camp!
Upon trying to make a claim for the nearly $ 1000 worth of items missing, we discover that the Hawaii clerk places a «$ 0» on the contents of the bag. Also, FEDEX will only reimburse you $ 100 for any items list if you do not ask for coverage.
Two lessons our family learned this summer.
#1– ALWAYS send items in a plain brown box.
#2– ALWAYS ASK for extra insurance on whatever you are shipping.
Boo fedex! UPS FROM HERE IN OUT.

Worse delivery service. I would not use them to ship anything and would really think twice about buying from someone who does. The reason? Yesterday 3 people were at home, delivery notification says no one home and a door tag was left. No door tag to be seen on any doors. Today, the only reason I figured someone was at the door was because I here a «beep» outside. No knock on the door, no doorbell rung. I look outside and the female Fedex driver is half way down the driveway. Get to the door and there is an envelope on the wet garage floor. (Yup, today is a day where we’re having heavy rains, thunderstorms and a flood advisory.) I guess it was just too much to ask for her to toss it just 2 more feet out of the rain. It’s really par for the course with Fedex.
I guess good help is hard to find these days…

These people suck. Been trying to get my package for 2 days now and the person delivering won’t acknowledge my request to drop it off when I’m actually home. I needed this package today and it looks like I won’t be getting it. Even called customer service and they are completely useless. I will not be using this delivery company ever again.

The most amazing service from the wonderful lady at the counter… Susan helped me to find a box and stuffing. She was friendly and made the service to mail a box out easier and actually fun!
Susan was pleasant and amazing! Thank you SUSAN for the great service!

I just had amazing customer service. The delivery driver Mike on the evening shift downtown Honolulu attempted to deliver at my office which was closed. He went above and beyond and called me on my cell phone to try and figure out if I was close by. I was not close by but he was willing to wait for me to drive all the way from Ewa Beach to downtown Honolulu to pick up my packages. He was willing to take a break and wait for me to meet him. That is way above and beyond any customer service I have had with a package delivery company.
I have to say, UPS has renewed my faith in package delivery companies out here in Hawaii. I am so used to receiving packages that are beat up or not receiving the package is all. UPS was amazing today. More importantly Mike Wright at UPS was amazing today.

Whoa! How easy is this!!! The last time I went out there (during the wrong time of day obviously) there were a bunch of employees and a boat load of people. You could barely find parking… and had to wait in line to get a spot and then you had to wait in line for an eternity to get to an employee.
I had no choice but to get a package sent off tonight. I went in there at 6pm… parking spaces galore and no one, I mean no one, waiting at all. Two very nice ladies were eager to help.
Without a doubt… the best time to go is in the evening… no stress, no fuss!
Thank you ladies!!!

I would have rather given negative stars. You guys suck. This is the 2^nd time when I track it that it says package delivery was attempted but customer not available/​business closed. All it shows is laziness on the drivers part. You don’t try to deliver and instead you scan it as I’m not home (which is a lie) and then enter in that another delivery will be reattempted tomorrow. Both times this happened I was home the whole time and the intercom phone did not ring at all which means the driver didn’t even attempt to deliver it. Additionally there’s a big note on top of the intercom that says if resident isn’t home to call the ²⁴⁄₇ security who will accept the package. Seriously… Fedex…look at your review here and on Unilocal,do you think you’re doing well? I don’t think so. Try getting drivers that don’t lie about attempting delivery.

Worst customer service and crappiest shipping company I have ever worked with. Needed a package sent overseas PAID overnight and it sat in Honolulu for 4 days. When contacted FEDEX all I get is an automated system and of course the tracking website is not correct. It’s been over a week and the package is still missing/​mis-​located and unable to get FEDEX to do anything. If you have a choice use another shipping service.

I can’t believe they don’t give their drivers a phone or anything that they can use to let the customer know that they have arrived. I am in a secured building so you would think that they would call or something!!! I am supposed to get 2 packages that are so important today, but I’m afraid I won’t even get them now. On top of that, they close at 8pm so I have to take off work knowing that they can come at any time. What a garbage type of service. Wow. I will never use fedex ever again. I’m so mad right now. Wow! Mind boggling!

I ordered a new cell phone battery from Radioshack in Windward Mall and they typed the wrong address in (I left a lovely review) so I had to go to this FedEx office to pick up my shipment. I was tracking my package online because my current phone battery dies in under an hour and had asked Radioshack for the fastest shipping available. Its something I kinda needed asap and I even told my bf, «its supposed to come today before 5pm so please please please watch the door while I’m at work.» so when I didn’t get it when i got home from work, I checked the tracking again and found out Radioshack made a typo in the address. Awesome.
They are located 3 miles from the nearest bus stop and I live in Kahaluu so I was ecstatic that Radioshack did this to me. Luckily, my boyfriend drove me and he was available.
We got there yesterday at around 2pm. No traffic, no line when we got there, a semi-​crowded parking lot. Some incosiderate customers speeding through the tiny parking lot but not out of the usual. The parking lot held a lot of employee cars and fedex trucks so we unknowingly parked in the more employee-​looking area and almost went through the employee entrance (that required some kind of fancy id) and then spent about 5 minutes walking around the building like two dimwits trying to find the entrance.
Now, I’m a techie and I love to save paper so I didn’t have any printed proof. I had all of this on my phone, which you guessed, died before we got there.
Usually they look up shipments they hold there by the tracking number and since I didn’t have it available, I was in a pickle. (God forbid the bf allowed me to use his phone, right?). So I told lady at the counter that it was a package that they couldn’t deliver due to the incorrect address, that it is a new phone battery i need, and that i have all the info on my dead phone (with the added sarcasm of really enjoying all of this). The lady perked up a bit more, laughed with me, and said that narrowed it down so she took down my name and address on my ID and said shed try to work with that to find the package.
Bf and I waited for what seemed 10 – 15 minutes. I figured we’d wait since I made her job a bit difficult because I wasnt being a good customer. After she left, I realized she was probably using the ID address (parents place/​billing) when the package was shipped to the bf’s place (Which Windward Radioshack also screwed up because she did not know there could be two different addresses even after I told her.) so I did a slighy panic dance.
The woman found it and smiled when I answered all questions that sound like I know things («the 5 and 7 are switched in the address. Its to go to Kaneohe). Signed for it, and done! Viola!
I don’t entirely understand the other reviews with low stars. I was being a difficult customer and got my issue taken care of. Only way to add a star was if there was a sign (besides the drive-​thru drop-​off) saying to park in customer-​lot instead of the lot we did. Many of the reviews I’ve read on here are of their customer service through the phone or poor FedEx delivery decisions in general… which is usually a 1 – 800 call center and NOT the same location. So I’m a bit baffled.
And, yup, this review is on my phone with the new battery.

If the were some way to leave negative stars, I would have made this rating a –5 !!!
3 days in a row I have been sitting in my 1-​bedroom condo. I have been alone, reading or messing on the computer, the front door wide open. Each and every day I have stepped outside I have discovered a «Door Tag» from FedEx on my door telling me they have attempted delivery and will try again.
Nobody has ever knocked or announced they were at the door. I have had the 97-​year old lady from 2 condos down the walk come to my door and ask if she could have a couple eggs and she is extremely soft spoken and I heard her at the door.
Today was the 3^rd Door TRag in as many days and it was marked «Final Attempt.
I hopped in my car and fought lousy Honolulu rush hour traffic to get to the FedEx service counter adjacent to Honolulu Airport on Lagoon Drive. Door Tags in hand I approached the counter and after waiting for 3 different customer service persons to finish yakking, giggling and texting (I was the only apparent customer in the waiting area) a woman approached the counter and in a very demeaning tone asked me what I needed. I politely showed her all 3 Door Tags and politely explained that I was home and sitting no further than 20-​feet from the opened front door. She looked on the computer and told me…
«You must not have been home. That tag was left yesterday and your package was returned to the sender.»
I don’t understand how this outfit stays in business with such lousy delivery personnel and horrible customer service!
AVOID FEDEX AT ALL COSTS !!!

No package. no door slip… no phone call. no customer service. security guard never saw them. Girl said they never knocked. Again no door slip? $ 186.00 for what… to be lied to. seriously what is that all about? Driver just puts on computer” no one home””. He didn’t stop. Now I look like an idiot at work because I couldn’t reach my deadline. I thought fed ex was a professional delivery company? What happened. Hope I see my package before the welfare line… shoots.

Delivered overnight replacement credit card by slipping it under my UNLOCKED FRONT GATE by my driveway. I WAS HOME AND FED EX NEVER RANG THE DOORBELL. I only new it was delivered because I had singed up to be notified on line. VERY POOR JUDGEMENT BY FEDEX. By the way no dog at my house or my neighbors.

Great service from clerk and informative.
Helped me fill out papers, and made sure address was correct.
Told me that package would ship and arrive same day to customer too! Great service and decent prices!
Will definitely ship again!
Thank you fedex!