Enterprise Rent-A-Car

Waited over an hour to get our confirmed rental car. When asked about the delay were told it was above their paygrade. #EnterpriseSucks #EnterpriseFail

Needed to add my wife as a second driver and was told by other office that I could go to any other location so they can see her driver’s license. This location is close to where I work so I decided to go there before I started. It is in the Outrigger Reef hotel, just walk toward Ocean House and just before that you will take the stairs down to the Enterprise desk. There was one customer ahead of me and no one at the desk. I waited about 15 minutes till I got helped. Three more customers arrived behind me.
When was my turn just showed them my rental agreement and showed my wife’s driver’s license and it was fast and easy.
They need to staff this desk better knowing that they will be busy first thing in the morning with people picking up cars.

We chose this place, because they allow after hours drop off. We just wanted a car for the day, so we didn’t have to pay $ 30 for overnight parking at our hotel. We got there at 7 am (when our reservation was) and there was no line. The girl that helped us was very friendly. We had reserved a compact car. The lady told us that they were short on them and offered us a free upgrade to a jeep or crx-​5. We dropped the car off at 10 that night. We had no problems with extra charges or the late drop off. We would definitely rent from here again.

The staff are friendly and courteous and there was no lineup compared to some of the other competitors in Waikiki. There was a glitch with our reservation though. We reserved a car seat for our granddaughter but upon arrival the seat was missed. The rep apologized and asked us if we could return in an hour so they could obtain one. We did, but when we returned the car seat had been taken by another customer without the staff’s approval. They called another Enterprise location and asked if they had car seats available, and they said they did. The rep asked us if we would like to wait again or if we were willing to drive to the other office to pick it up. We agreed to do that but when we arrived they seemed to be unsure about whether or not there was a car seat there. After hunting around for about 20 minutes one was located. In the end, it took about 2.5 hours to complete the rental process… When we returned the vehicle the following week, the car seat rental fee was waived which was appropriate and fair. Aside from the inconvenience, we like dealing with Enterprise and would definitely rent from the Kalia Road location again.

RSVP doesn’t guarantee you a car. Then what does? Sheesh… What is the purpose to reserve a car?