Enterprise Rent-A-Car

My only regret? I didn’t get the names of the guys working at this location. They were outstanding!
My insurance company recently hooked me up with a car from Enterprise when mine was in the shop getting repaired. Thanks to the awesome guys at this location, the whole experience was flawless. Here’s the breakdown:
Shuttle driver: Prompt! He was super friendly, and was a great conversationalist. This is an excellent trait to have when shuttling people around.
Checking in: Paperwork was ready and waiting, and the entire process was under 10 minutes. Keep in mind, that everything was explained to me thoroughly, and at no point was I rushed.
Getting the car: Immediatey following the check in process, someone was already waiting to escort me to the car. He put me in a brand new cool little Fiat! He too, explained everything I needed to know, and I was off!
Returning: I dropped off the car, and was greeted by the same young man who gave it to me. Then, I proceeded downstairs to finalize the rental, and was out of the office in less then 5 minutes!

One of the best enterprise location I have ever rented a car. Booked a compact size car and since they were running out of cars, without any hesitation they gave me a free upgrade; a Dodge Challenger. 2016 model with just 4k miles, super clean and looked like brand news. (Adding a couple of pics here)
The staff is super nice, didn’t pressurize to take any type of insurance and return was easy. You have to drive up 9 – 10 floors of a parking garage building to return the car though.

I’ve been a loyal renter for over 16 years. The past two times I have rented from these guys in Kapiolani, since it is right around the corner from the Ala Moana bus depots. There’s three guys I’ve seen working there, and they’ve been truly nice and kind to me and to the other waiting customers — not fake sweet and saccharine I’ve seen when accompanying friends renting from other companies.
These guys accept a debit card — just show them a pay stub and three references. They will also charge in full up front when paying with a debit card, and refund you any difference after the car is returned. No big deal to me — they’re trying to protect their business, and I just want to pay with my own money, not with bankers credit. And they don’t treat me any different when I pay with my BOH debit card. Again, I have seen other car rental companies treat my friends like poor-​boy sh! t when they’ve tried to pay with a debit card.
I have never asked for a specific car; all the cars they’ve provided me have been decent. The first time was a Chevy Malibu hybrid which was clean in and out, but with a busted front passenger seat (seat back permanently reclined forward), which forced my passenger to sit in the back seat. The second time around, they gave me a VW Jetta with a slightly dirty interior (stains easily visible on the black cloth seats, debris on the floorboards), a jumpy laggy transmission, and which the stereo aux in jack sometimes worked, and on the day of return, ceased to work at all.
I booked my most recent rental thru AAA, which got me a rate $ 50 cheaper than if I had done it online myself. I always get the damage waiver ($ 30/​day) because I sure as heck ain’t gonna get sued the cost to fix any rental that gets damaged while I have it.
So there you have it. Three star rating because of the condition of the cars, but what really matters to me was the professional, proper and friendly way I was treated both times. This, its location, and the reasonable prices will have me going back to the Kapiolani branch when I need a car for the weekend. Cheers.

Pick up service is flawed. Called ahead for the past two days to confirm availability for an insurance claim repair and couldn’t get through. Now, I’ve been waiting for an hour when the scheduled pick up should have already been arranged. There was no need to be up at the butt crack of dawn if the shop didn’t have adequate drivers to keep things moving along this morning.
Communication is key for a successful business and I hope this location gets theirs straightened out. Perhaps they’ve cornered the insurance repair market, but that doesn’t mean this kind of shotty service should fly.
Alternative? Try the Gold Bond location just blocks away. Better service all around.

There’s a reason they’re one of the better rated car rental places in Honolulu. Great customer service and will try to help out you with any questions or concerns you have.
Just remember to try and research prices elsewhere and other than on their own website as you can probably find better prices on booking sites.

Decent enough service and typical car rental prices, but terrible hours for a major tourist destination. Only open for three hours on the weekends!

Though I had a negative experience initially, largely because they were understaffed, the manager of this branch reached-​out to me and explained that they were indeed understaffed, as a they were between managers. Therefore, I imagine that in the future, there will be significantly less of a wait time, as it seems that the issue was acute and not chronic. I was impressed at the customer service that they took the time to follow-​up to explain things to me.
It would still be nice if they had a wider window of hours, but if their hours work for you, then this place will get you the car that you need.

It was our first time in Oahu and always wanted to drive around the island. Carlos and Mark provided an excellent service! Thanks for making my first rental experience the best one ever!

These guys gave me good service, they were nice and calm during a big busy time and took us in when it was our turn. They even let me hold off the car for an extra day for ten bucks!

Ended up getting my car repaired and had to get a rental. Geico sent me over to this location. When I entered this location, there were about 3 people in line ahead of me and only one gentlemen at the desk. I could tell that the 3 people ahead of me must have been there for a long time because they were mumbling and grunting about being in a rush. At first, I felt bad for the worker. He was juggling phone calls and helping with customers face to face. I noticed that there was another employee in the back on his lunch break. He kept getting up from behind the back divider and walking to and from the desk.
After about 15 minutes of standing in line, a woman came through the front door and walked behind the counter. She waved me over and asked if I had been helped. Literally, one minute after she took my I. D from me, the phone rang. She picked it up and began assisting the person on the phone. She started talking about the special rates they are offering and even started looking at that persons past rentals. I was so upset. She just kept on going and didnt even acknowledge me. Don’t you guys have a central reservation number to assist with bookings? Why couldnt she just transfer them. Better yet, why didnt she put them on hold.
I was so upset that she ignored me, after waving me over for assistance that I told the other guy to help me. Her name is Sarah. Once she got off the phone she just stared at me. No words came out of her mouth. No Sorry!
To top it off. I received a call from Sarah later on that evening asking me what car I was in. She stated that the computer system had a glitch and she did not know what car I drove away with !!! REALLY?
If you stop by this location be prepared to wait a while and receive not so good customer service.
Thank goodness the rental was free from my insurance.

Enterprise is the perfect solution when your car is in the shop. No hassle about debit cards.
Good prices for locals if your mechanic strikes a deal with them. Just show proof that your car is in repair. And if your mechanic calls them all the beter for speedy service.

Service is great but cars are very very bad and dangerous. Tyre threads are almost flat, when you break and drive on even road, it skids. Inside was so dirty that I have to clean myself. Spagetti sauce all over the car and trunk has leftover food.
Would recommend renters to check the car thoroughly before signing it.

Tiffany was so very pleasant with everything. She even remember me from past rental. I like working with Enterprise, they are having accommodating and pleasant with explanation. I hate to say anything bad about anyone business but BUDGET were the very worst rental experience. Enterprise is 10 times much more helpful. I am so glad my insurance company deals with Enterprise.

Had to take my car to auto body shop near here and decided to use Enterprise since my insurance covers 80% of rental. They picked me up at auto body shop that was just a few minutes. I couldn’t walk due to the flooded road on Kona St. When I got to Enterprise only had one person at desk and three people ahead of me. They are busy since they close to repair shops. After about 10 minutes I was able to get my car. They do the paper work in office then you have to take elevator to top floor to get car. I just wanted compact car and there were three choices for me, just took a Corolla. Had a lot of scratches on bumper and other small dents that I didn’t need to write down. Returning was easy just take back to top floor and there was a staff there to walk around car and check gas level.
I took elevator to office and luckily only person there so it was fast, within a few minutes there was another staff to take me back to auto body shop.

This was one of the better car rental experience I have ever had. The rental people were very friendly very experienced and had the car that I ordered available.
I commend them for their professionalism.

Had intended to rent a car for two weeks while we shopped for a new car to keep at our home in Honolulu. Couldn’t find the car that we wanted so we have to order it. We ended up renting for six weeks. The staff was very helpful and courteous and we will definitely rent from Enterprise again while we wait for our car to be delivered.
Mahalo to the staff at the Kapiolani location.

I wanted yell out, «watch out for that speed bump,» but didn’t and just clenched my stomach muscles. I’m happy that I ate a small breakfast or I may have felt sick. That was my experience in the shuttle ride over to my mechanic today. The ride was a little rough and the driver did not talk at all. On the plus side, shuttle rides are free, but they do have a limited distance that they do drop offs and pick ups from.
I got a «free» rental from Enterprise for the past 33 days because my car had been on the shop for that long after being totaled in a car accident. My car was fixed and it was time to get it back. My bill after that time? $ 1,105! There’s no typo there, that’s how much I had to pay! About $ 5 a day was charged for towing, roadside service, and lost key protection. About $ 27 a day was charged for protection if damage is caused to the car that is not my fault.
11 days into the rental, my rental car had a flat tire, and I was told to bring it into Enterprise. I was told that it was good that I had protection or I would have had to pay $ 320 for a single tire flat. Losing a key could set you back hundreds too. It was a free upgrade and a nice car, a Chevy Malibu with about 17,000 miles on it. The replacement car had lots of air freshener and cigarette burns on the driver seat. It occasionally smelled like cigarettes, which I despise. It was a VW Passat with about 25,000 miles on it.
Service at the front desk and over the phone has always been professional and reasonably fast. Not much small talk though. Sometimes the workers in-​store seem overworked with too many phone calls and customers at the same time.
Returning the rental car and picking up the rental car is a small journey. You have to go all the way up to the top of the parking structure and come all the way down. Each level is labeled by a letter and the top floor is level L!
I feel that pricing is a bit high for free rentals if you want to be covered from liability.

Enterprise was having a weekend promo ($ 10/​day, Fri-​Mon, 100 mile/​day limit) at select rental locations. We decided to take advantage of this deal to explore the North Shore and other parts of Oahu. We made reservations online and came to pick up our car on Friday morning. Service at the front desk went pretty quick then we were escorted up to the upper level of a garage where they keep their fleet. The guy upstairs reviewed our paperwork and showed us our options for the economical cars. We decided to go with a Honda Fit. The service guy inspected the car with us and noted all the dings and scratches before we left.
The car was clean and worked fine without any problems. To our surprise we were even able to fit 2 mountain bikes in the trunk. On Monday morning we arrived at the garage and returned the car to the garage on time. The service guy failed to tell us we were suppose to go downstairs to close out our paperwork and pick up our receipt so we left! Later that day Enterprise called to confirm we dropped the car off on time. We missed the call so we got about 2 more calls after that. We called back and didn’t have time to stop into the office so they took a verbal confirmation and closed out our paperwork.
1. Make sure to go to the office before leaving after you drop off the car.
2. When you reach about half way up the garage an attendant hands you a card with a time stamp. I don’t know what they do with that card after you leave but they should staple it to your paperwork so it shows the office what time you returned the car.
For the price, fleet, convenience of location and counter customer service I would rent from this location again.

This is the best place to rent a car while on O’ahu. Locals and tourists alike– stay away from all the rental places in Waikiki and Ala Moana Center. This location is on Kapiolani and caters more to the business crowd.
The best thing is the weekend special, which is $ 9.99 a day (comes to $ 42 overall). You pick it up on a Friday and return it the same time Monday. It’s a fantastic deal, so long as you waive all their unnecessary options and insurance. They have a good supply of cars. I usually have an easy time checking in and returning cars here– they make it as easy as possible.
The only reason I can’t give five stars is twice my reservation was lost despite having a confirmation number. One time I went it was so busy that getting the car took an hour and all that was left was a full-​size truck.
This most recent time was my most pleasant: I was greeted and remembered for repeat business.

After the left side of my car was damaged in an accident, All-​State insurance set me up with a rental car at Enterprise for the five days that my vehicle was in the shop getting repaired. I initially drove to the Ala Moana location but after seeing the horrid reviews I had my fiancé turn our car around and we headed to the Kapiolani location which has much better ratings on Unilocal.
First off, this location is really easy to miss but it’s conveniently located in the heart of town across from the Honolulu Design Center. We called ahead to make sure they had vehicles and the girl on the phone was really pleasant. When we entered their offices to pick-​up the vehicle the woman at the counter was also really great and quick to help us. Upstairs we went to grab our car and picked out a Mazda for our rental. The vehicle was very clean and it was reliable transportation for the next five days.
I returned the car a few days later and had forgotten to fill up the tank with gas. The woman at the counter was nice enough to give me the regular gas rate as opposed to the normal up-​charge rate which I thought was really thoughtful. Super service, very easy to work with and great location. They even offer shuttle service if you need to get picked up or dropped off. If I ever need to rent a car again this is definitely where I’m going to head in the future.