Enterprise Rent-A-Car

Jennifer was super helpful. Next time I will have 15 passenger van dropped off at airport location, as this location doesn’t open until 8am. Brand new van, got great mileage, ac was awesome. Overall couldn’t ask for a better experience.

Easy to check in and check out — close to the airport with a free shuttle. They have a dozen or so electronic kiosks to check you in quickly — Just scan your driver’s license. Then you move outside under a nice porch and someone calls your name pretty quickly. They’ve got some impressive electric vehicles if you want to upgrade on the spot to a Tesla!
Turn-​in is similarly efficient with 4 or 5 lanes where you drive up and hand them your keys. I always recommend performing a thorough pre-​inspection of your vehicle and making sure any damage is noted on your contract. Plus, spend a minute familiarizing yourself with the controls, adjust your mirrors and set your GPS before pulling out. I’ll use this Enterprise every time I’m in Hawaii, both business and leisure!

I was able to get a rental while waiting for my car provided by Lex Brodie. My experience was just like the commercial, a man greets you with a handshake and opens the door. I was laughing inside because I was thinking of the Enterprise commercial. Jefferson who picked me up was really nice and explained all what I needed to know about renting the Volkswagen bug. I felt like I was driving a barbie car but with power. I really enjoyed driving the car, maybe a little bit too much. When I returned the car, the woman at the front desk greeted me with a smile and the transaction was really fast. She was really nice too. We conversed while waiting for my car inspection. I love how they drive you back to your destination. Tony was my driver and he was nice too. I enjoyed my experience and I felt customer service was on point. Thank you

Hybrid Fiasco
Where do I start?
We reserved a Toyato Prius or something similar months ahead of time. When we arrived, via shuttle, a young lady met us and told us that they didn’t have that exact car, but they could give us a Nissan Leaf. My friends and I know zip about cars, and agreed on her selection. When we got into the car, she told us it had a full tank of gas and a full charge .
Great ! We signed the paperwork, and we were off .
The place that we were staying at was only a 15 minute drive from this location, and as we pulled up to the house the emergency light came on, informing us that the charge was dead on the car. To top it off, it did not run on gas either. SURPRISE !
When we called enterprise, they agreed to come and pick up the car since it was DEAD, and swap it out for an actual hybrid .
They delivered a Cadillac Coupe. Although it was a nice car, it was black with low visibility and had two doors. 2 doors with 4 adults ! We didn’t know how frustrating this would be in town, after we got out and about on the island. The back windows are virtually nonexistent .
Having to get it in and out of the car became a pain in the butt literately. We called them back and asked to exchange the car for another. That meant that we had to go back to the car rental place and pick out another car. This threw a major wrench in our holiday as we only had 5 days and we spent one of them messing with the car rental .
This time I hand picked a white Fiat with 4 doors .
It worked perfectly for us .
We asked them to cut us some slack for all the hassle with returning the car. After much back-​and-​forth between rental offices, they did take care of us in the end .
We had booked at this location because we were told that it was cheaper. They have a shuttle that takes you back and forth from the airport. It was quick and convenient. The driver we had on both trips was kind and helpful .
We’ve always chosen Enterprise to rent cars and will do so in the future.

This is the secret place to rent your car. Leave your family/​friends at the airport; take the airport enterprise shuttle; get off and walk about a half mile (most of it covered by the overpass) to this enterprise and save $$$$ on the airport fees. This enterprise car rental is super close to the airport, but it will not cost you the airport fees. Then after renting your car, you go back to pick up your family. One issue: the vehicles are not full of gas. You are only expected to return at the same level, but that is hard to do because the consumer usually puts in more gas because it is hard to get it at the exact level unless it is full. I used to live in Hawaii and only used this enterprise car rental. When I was moving in July, I had a family member dropping of my personal vehicle at the port to ship and I was going to pick up the rental and go to the port to get my family member. For the first time ever, our vehicle was not ready. I was polite and let a person in the door before me and she took my car. They refused to get another rental car from another enterprise; I threw a fit and they finally got a car (and with no gas which was typical) an hour after my reservation said. I still recommend this location.

I often rent cars from Enterprise as we have just one car in our family and sometimes we need an extra one for a week or two. This Enterprise has a great staff (mostly) working for them and they are friendly and really try hard to get you the car you want. Being an Enterprise Gold Plus member helps too:) I’ve rented from other Enterprise locations such as HNL and Ala Moana Blvd. and while they’re good too the Ahua Street location is more for non-​tourists and they treat Kama’ainas extra well. If you need a car for a while at a good rate these guys are the ones to go to and they’ll be cheaper than the Waikiki or Airport locations.

The customer service is great! when we asked them to clear some parts of the car again — they didn’t have any problem with that! it was clear but im just picky!:)
very fast pick up AND drop off service as well! this site is about 20 $ cheaper than the airport one BUT it is about a 5 min cab/​über ride to the airport! wonderful!

Car broke down and for the time being, the shop hooked me up with enterprise for a rental car and I gotta be honest, I’ve rented through enterprise twice before this and this location is by far the best one I’ve been to in terms of customer service. Very well recommended

I discovered this as the most competitive pricing in Oahu out of the major car rental companies, at the time I booked a car through Costco Travel. This Enterprise is OUTSIDE of the airport, so the airport shuttle does not drive here. You have to take a taxi (roughly $ 20). Enterprise doesn’t pick you up at the airport. They work within their own territories on Oahu. Important to know this. But the price savings may be worth the taxi ride.
Car rental pricing varies greatly because airport locations have to add a hefty tax to rentals. This Ahua St. Enterprise is minutes outside the airport.
They are very popular with both the locals needing rentals and visitors, and are based right next to Nimitz Highway on a corner. It’s a small, fast-​moving, busy place. Very friendly, upbeat people work there. We scored a Prius (!), a higher grade than our booking, at no additional cost. (Loved driving the hybrid; our gas costs were super low & Hawaii gas is pricey!) This Enterprise has a way to get you back to the airport without costing you additional money, and without them driving into the airport. They drive you (in your rental) to the AIRPORT Enterprise, which then takes you to the airport. Very useful, to save a second taxi fare. Just factor in a little more time. I wouldn’t hesitate to use them again.
MONEY-​SAVING CAR RENTAL TIP: car rental pricing is a moving target. Even after booking a rental, you can check for best pricing multiple times and rebook a new, less costly reservation, if a lower-​cost option comes up. (Remember to cancel the old one!) If you prepay for a rental, ignore this tip.

These guys were like a breath of fresh air after our previous experience with another car agency. Jason had us set up and ready to drive in less than five minutes! The Dodge we rented was clean and easy to drive. I didn’t feel any pressure to get extra insurance policies or add-​ons, which was a relief. Although this site specifically says that they do not offer airport shuttles, Jason had an employee drive us to another Enterprise outpost where we were promptly put on a shuttle and taken to the airport for free. Superb service.

Just the best. We had an emergency car repair and were able to reserve a car online the night before, get picked up at the dealership and make it to work on time! Mahalo~

Have rented from Enterprise for years and always received good prices. This location is dishonest and tries to swindle customers by charging as much as the airport location. What ever you do dont book in advance as you are sure to pay the highest price. The mgmt team is not customer oriented but act like they are. Very disappointed in the direction this company is going.

We traveled to Honolulu to get married in October and decided to rent a vehicle from Enterprise, located on Ahua Street. We decided to not pick up at the airport because we found a great deal online for this location and realized it was too close to the airport to waste the money going the alternate route.
When we arrived to pick up our compact size vehicle, we were greeted so kindly by the manager of the store and were UPGRADED to an SUV as a complimentary offer. This was above and beyond for us and we could not be more grateful… the SUV definitely came in handy with luggage and traveling around the island after the wedding. The pick up and drop off process was so easy and stress free and the staff were fun and easy going and clearly enjoyed their jobs!
If you are flying into Honolulu airport, pick this rental car company, you will not be sorry!
Thank you! The Perrys

This Enterprise is super smooth to work with! On dropping my car off for close out, they took 5 minutes to check out the car, reviewed the bill, and wrapped up my turn-​in. There was a $ 4.35 charge above what insurance would pay, and they waived the charge without me even asking. John Pinpin and Mark Pico were working the front desk, and their service and support were «on point»!!! I would be happy to work with these guys again in the future.
I highly recommend this Enterprise for your rental vehicle needs. Fast, efficient, and cheap.

Well my insurance covers for the rental because my car is in the shop getting fix.
My experience here that I didn’t like was they took so long to pick me up at the auto body shop that was just right down the road. Like wtf! Took them about half an hour. But I don’t blame the guy cause it was hidden. But customer service was great!

I hate renting a car.
Without fail, I always get stuck either in a tiny clown car of death or in a giant boat and have to learn to maneuver my way around without plowing down unsuspecting pedestrians.
A few months ago when my car was out of commission due to some dimwit rear ending me on the way to work, I found myself in the need of a rental for a few days while my car was repaired. My insurance company took care of the reservation, and upon drop off of my car literally within five minutes Enterprise showed up to usher me away to my rental.
Enterprise staff was super friendly and professional, and asked me what kind of car I had in the shop and tried to match me into the same kind of rental. Because they offered me what felt like a boat, they were super accommodating to my requests for a smaller vehicle. Upon being given my rental, they took me around the car and made sure I knew how to use all the bells and whistles and sent me on the way. The one thing I really appreciated was the fact that they didn’t try to upsell me into anything like unneeded insurance or gas, etc.
When my car was ready, I was able to drop my rental off seamlessly and they dropped me back off at the repair shop with no wait time.
Should I find myself in the need for a rental, I would definitely look at this location again. They have lots of deals for rentals for short timers and for those looking to just take something snazzy around for the weekend.

Great! Best Rental Car experience ever!

This is a really great location. Admittedly, their it’s a little less than convenient without the access to airport shuttle but they are super helpful on the phone to help you find the place and even called a cab for me right when I returned my car. The staff is spectacular, and the car was spotless (no small task in beach-​y Honolulu). Would definitely recommend to anybody needing a set of wheels on Oahu.

My car recently has been giving me problems. Last week while driving home from my hike on H-​1 I noticed my SUV shaking excessively. The shake did not go away so to be safe I didn’t speed. When I arrived home and got out of the car, I noticed the engine started to smoke!
When your car is out-​of-​service you realize how it anchors you. You become so accustomed to driving around to get to your destination. This was a late-​Friday afternoon and had plans for the weekend. So I jumped online to check rental car rates and because I had a great experience with Enterprise, this was my first choice.
The first time I went to Enterprise, I went to the one closest to my home. It was the one on Dillingham, which is in the same area as New Eagle Café and Siam Garden Café. But to my disappointment the cars were ALL sold out and I was bummed. But the Dillingham location was NOT the only office all sold out — — a handful of them had no cars available!
I then started to click on the locations which had availability and came across Honolulu Airport but the rates were very high. I then noticed the Ahua Street office and when I clicked on them, the prices were very reasonable so I made my reservations here online. No credit card was required to make the reservation.
On Saturdays this office opens at 9am and luckily my brother-​in-​law dropped me off here. I was assisted by David, who after taking my credit card and Hawaii DL gave me the option to upgrade again, which I declined. I primarily wanted a rental car just to get to my destination and wasn’t going to chauffeur a large group. In less than 10 minutes I was escorted to my Honda FIT and did the car inspection. I was out of this office shortly after 920am! Talk about fast service!
Because my car needed more time at the shop I needed to extend my rental so I went online only to notice the rates increased. To clarify matters I called this office and requested for David but he wasn’t available so I spoke with Cody, who by of chance was there when David assisted me on Saturday and he remembered me just by talking on the phone! I was very impressed. Cody was able to extend my rental and confirmed the rate change would be the SAME.
My car has major engine issues and needed to decide whether to fix it or find another alternative so I required more time. I called this office again and this time both Cody and David were not available but Marissa was able to assist me on the extension. Once again, my rental was extended very quickly and confirmed the rate change would be the same.
When i finally decided what to do with my car issue it was time to return the rental. I arrived at 9am and Cody assisted me and within a few minutes I got my receipt. Because I had an appointment at Servco Toyota, which is not that far from this office, Cody drove me there with another customer, who is in the military service, as they provide courtesy shuttle within the vicinity.
I have been very fortunate with my rental car experiences at Enterprise and highly recommend you to come here. The associates were very friendly and accommodating to my needs.

Came here to rent my car. Friendly employees and was given a free upgrade.