Duane K W Ching, OD

It has been awhile since I went to see Dr. Ching. I think it has been at least 1 year but the experience was so horrible that I felt the need to write a review.
Previously, I had used Costco for my Optometrist services. But because my employer uses some random and mediocre company to provide our vision care — I ended up paying quite a bit out of pocket for the services I received at Costco Hawaii Kai.
My «at-​night» driving glasses were all scratched up and I really needed a new pair. I interviewed my co-​workers and they all go to one doctor in Waipahu (can’t remember his name) and every single one LOVES him. I live in Hawaii Kai though… and I really didn’t want to drive to Waipahu on a Saturday to have my eyes checked.
So I did a stupid thing and picked a doctor from my vision provider’s handbook. Big mistake.
I went in to see Dr. Ching and he was nice — the girl at the front counter was super sweet! He did the basic eye check — dilated my eyes… etc. I gave him my old glasses and told him that there was nothing wrong with the RX — the glass was just all scratched up. Nevertheless, we had to do the whole kit and caboodle check.
His «machinery» was really old school. I remember at Costco looking through some machine at a beautiful picture of lovely green grass and blue sky. Not sure what that machine does but it helps to get the RX correct, I am sure.
Anyway…after waiting several weeks for my glasses I picked them up and when I tried them on in the office… I could not see. Things were blurry out of one eye. He told me to take them — try them and he was sure that I just needed to get use to them.
I tried and tried to get use to them. I actually felt sick driving with them on. I went back to Dr. Ching and he re-​checked my eyes on his ancient machine and said that the RX was correct but he would have them re-​made again.
Second shot with the new glasses was just was bad as the first. I was frustrated and upset and needed those darn glasses to see at night driving. (I drive for a living)
The 3^rd time I went back to Dr. Ching (I will mention that he seemed more and more irritated every time I showed up) I begged him to just use the same RX from my original glasses and that would make me really happy. But he refused and told me that I needed the new RX.
So after about 4 months going back and forth to see him to get the RX correct — I was so fed up and upset that I called Costco and explained my story to them. The doctor there (Dr. Randall Takaki) agreed to check the RX Dr. Ching gave me for $ 25. (He ended up only charging me $ 20).
Hallelujah! After Dr. Takaki had me gaze at the lovely green grass and blue skies in his machine and worked some other magic… I COULD SEE!!! According to Dr. Takaki, the RX that I had from the other doctor was treating a stigmatism in my right eye that I DID NOT HAVE!
Took new RX back to Dr. Ching. He was irritated and did not agree with the new RX at all. I demanded that he make my glasses with the Costco RX (I had begged my vision company to allow me to go to another Dr at this point but they refused saying that I had already used my one allotted vision screening for the year).
I waited another 3 weeks before I got the call that the glasses were in. I was so shame to go back that I begged my co-​worker to stop and pick them up. But they needed me to go… so I made my soon-​to-​be husband come and wait in the lobby with me for moral support.
Lo and behold… I can see out of the glasses with the Costco RX. In total it took almost 5 months before I got glasses that I could see out of.
Sorry Dr. Ching… but I won’t come back to see you any time soon. Thank you Dr. Takaki at Costco!