My experience was nothing short of amazing!!! When I was ready to try on a few things it was the store manager, Marilee who ended up helping me and could not have been sweeter. She also recommended a pair of suede boots for one of the dresses that I am totally in love with! My new happy shoes :-) I have always been a fan of DVF’s fantastic designs. Thanks to my customer experience at the Ala Moana location, I will continue to be.
Tia T.
Classificação do local: 1 Kalihi, Honolulu, HI
Updated to say the situation was even worse than I suspected. I contacted management about the sales person who glared at me & blatantly ignored me. Turns out she IS the store manager. I thought for sure she was a novice who didn’t know any better. Knowing what I do now, I am shocked. I guess she thinks if you’re not a tourist dressed in head to toe designer things, you shouldn’t be in her store. God forbid us locals wear sundresses and flip flops while running errands & shopping. I have always & will continue to order DVF things online. I didn’t know that shop was there until recently, and I would rather not deal with the rudeness or contribute to their commission in any way. The two times I’ve been in there, it has been completely dead.(Wonder why? Ha!). I recommend doing what I did if you want to try something on & walk out with a purchase that day — go to Tory Burch! They are much nicer there.
Holly B.
Classificação do local: 5 Honolulu, HI
Great selection for their Black Friday sale at 40% off! Yes, I braved the craziness and crowds to use my coupons at NM, etc. Fortunately, as soon as I pulled into the basement lot, someone was leaving so I had a parking space immediately-no waiting! Located behind Christian Dior and before Neiman Marcus on the mall level, it’s easy to find and just as easy to shop there. Cat is a gem, very friendly, pleasant, not pushy, and accommodating. She follows up when she says she will and gets back to me as promised! Nice atmosphere for shopping and great service!