Cynthia Leiko Frost – State Farm Insurance Agent

I’ve been a customer for years. As a young professional, insurance was never high on my priority list, but THEY KNOW THEIR STUFF! Never worried to ask stupid questions, Cynthia reviewed everything with me and answered all my questions! SERVICE is awesome. Make sure when they call to review your policy – you do it! You need to know your coverages and not just ask for «the minimum» coverages. I also bought LIFE INSURANCE while I am young and healthy — -I got a great rate on my car insurance too! DISCOUNT DOUBLE CHECK is REAL! Btw, the claims dept was awesome too — the agent tried her best to help me even though claims are handled by a special dept… but she conferenced me in to assist me through this stressful process. Highly recommend to everyone!

Don’t like writing bad reviews, but I am so disappointed in Cynthia as a State Farm Agent. It’s really not about the insurance «which is more expensive» than competitors. It’s about Customer Service, I’ve been a loyal customer with Fred and Cynthia took over for over 30 years. Recently I was involved in an accident and wanted to make a report, from my understanding that’s what an agent is for? to get your information about the incident and make a report. She explained that I have to call this other number and make this report and wouldn’t listen to me while I was talking, where’s the customer service? I’m in the process of switching my auto insurance.

Our family insurance needs have been serviced by Cynthia L Frost for over 15 years. Cynthia and her customer-​service employees are very helpful and responsive to any questions and changes we request to past and current policies and coverages. We continue to trust Cynthia and her staff to provide quality, affordable insurance products and services that meet our family needs, now and in the foreseeable future.

We couldn’t find renters insurance that offered pet liability coverage in the policy until we found Ms. Frost’s office. They were so helpful and friendly. I highly recommend them!!!

I am very happy with Cynthia as my insurance agent. I have been with her for 9 years and I have never had a problem. She is very attentive and gets back to me right away. Cynthia understands and respects local culture. She has earned my trust!

After 10 YEARS of being with this agent and State Farm, our family decided to find insurance somewhere else due to an incident that made us think otherwise about Cynthia Leiko Frost and State Farm. My family member was in an auto accident. Upon calling Cynthia, we found out that our payment for auto insurance was late and that they had cut our insurance and refused to help us with this claim, basically leaving us out in the cold when we needed them the most!!! AFTER 10 YEARS, THIS IS HOW YOU TREAT YOUR CLIENTS??? STAY FAR, FAR AWAY FROM THIS AGENT!!! If this is how she treats her long term clients, imagine how she’ll treat you!!! Then, after having called in and canceling my coverage with State Farm on June 13, advising them that I am now with Farmer’s Insurance, I spoke with Andrea who told me that she would send me an email and that I could respond to the email and that would be my request for canceling in writing. Never received the email. On June 25 there was an automatic debit from my bank account FROM STATE FARM for my auto insurance. STATE FARM STOLE MY MONEY FROM MY ACCOUNT!!! Miscommunication between employees, and incompetent employees are NOT MY PROBLEM!!! Having money deducted for an insurance policy that I no longer have IS MY PROBLEM!!! Now, after having spoken to Pomai about what happened and that I wanted my money returned to me, Pomai advised me to send an email RE-​STATING the conversation I had with Andrea regarding the cancellation of my policy. I ADDED that I wanted my money returned to my bank account. A day has gone by and NO RESPONSE AT ALL from either CYNTHIA LEIKO FROST OR HER STATE FARM OFFICE EMPLOYEES!!! BEWARE… BEWARE…BEWARE!!!