Coldwell Banker Pacific Properties

Sherry Holt-​Reese is one of their agents, but she lied to me an failed to disclose that she was actually working for my buyer as well as me until it was too late. As a result I got less for my property than I expected — but she got her commission. Why Coldwell Banker hires crooks like her God only knows. I would never use them again.

I just bought a condo in Makaha and had excellent service. Michael Sasano did a great job from start to finish ensuring that I understood everything during the process. This was my first home buying experience and I would recommend CBP and Mike to anyone.

Wow. Maybe you should try our Kahala office with super friendly professionals. Located in Kahala Mall on upper level.

Just an update,
that they made our situation right.
I was actually very surprised, it was handled with 100%professionalism. It is very smart to have an ex attorney help with complaints, who actually can see when something makes sense. That guy probably saves them a fortune in legal fees. I worked in the legal field for years and have seen companies fight people just to fight even if they lose money. I never understood that. I was seriously expecting that with this company.
But they truly listened to our concerns and reimbursed us what we lost.
Although our personal experience with the Realtor was not good, I have faith that CBP is overall a fair company who will listen to your concerns and do right by you.

This past Sunday, my father and I kept to tradition and had a father-​son outing to the beach, destination: Kailua. After the refreshing day at the beach, my father was curious to look at some of the open houses around the area, so we followed the signs to a house tucked away in a cal-​de-​sac. As we got out of my father’s work/​beach truck, we were rudely greeted by a blonde woman (I won’t name any names) who had just recently kindly said her good-​byes to another haole family leaving the property.
Now, I hate to be malicious in my reviews, but because this primarily affected my father, I feel that I should be vocal about the subject. Back to the story, so at the door, the woman had said hello, we said hey, we were about to step foot in the door until she stopped us and said we could not enter because our board shorts were slightly moist… or was it because we were asian and my father speaks with a strong accent? Ok fine, it’s understandable, not to be rude, we don’t mind seeing the house from the front door. So this lady proceeds to getting us the data sheet about the house, perhaps the only useful thing of our whole 10 minute stay. My father asks her politely, how many bedrooms, baths, etc? She then rudely answers my father in a sassy tone and not even LOOKS at my father in the eyes. She had her eyes CLOSED while she recited the specs on the house and how we can use one of the bedrooms as a rental because it is zoned that way. Come on even kids are more polite than that with their «yes sir/​no sir» thing.
Rude! It was too bad to that she judged a book by its cover. Just because the house was 1.7 million, she probably assumed by the way we looked that we werent serious and could not afford it. I don’t know if it was because we were Asians and she only takes haoles in Kailua seriously, or because we had board shorts on, or came out of a non-​Mercedes that she could assume she could treat us like dirt?
Due to this woman’s biasness, discrimination and unprofessionalism, I will definitely not do business w/​them in the future or refer anyone to Coldwell bankers.

My first dealing with Coldwell Banker Pacific was in 2003 when I decided to buy an apartment in Waikiki. As a first time buyer, I didn’t know anything about property… that was the time I had my first encounter with Jennifer Stellmacher. I have to say that she is very friendly, helpful, through with her job, and attentive. Never in my time dealing with Jen that she disappoint me. She has always been through with her job which impressed me in a lot of ways. And most of all, she is honest!
In 2005, I bought my second home with her as well. This time was in Mililani. The same thing happened. Jen patiently took me around Oahu to check out open houses or by appointments, and helped me through the process including giving her unbiased opinions in making my decisions. In the process of selling this townhome in Mililani, I had to move to SF. But, first, I have to say that Jen’s commission is pretty high for me: 6% and its unnegotiable, but she DOES her job and would make the 6% WORTH IT! TRUST ME. Jen was doing everything for me during my sale… from accompanying me at the beginning to shop for flooring and finding people to put the carpets and tiles on, staging the home, al the way to getting people to fix my unknowingly temperamental refrigerator during the home sale! Jen even supervised ALL the jobs! She spent a lot of time helping her clients! Best of all, she is honest, through with her job, and she knows a lot of people! So, it comes in very handy when you need services.
I highly recommend Jennifer Stellmacher if you ever thinking about buying or selling your home in Hawaii. She is good with the first time and second time buyers or sellers! She would make everything a breeze and at the end, you are also learning things about selling or buying real estate!