Cloud 9 Limousine

They were willing to work with me despite the last minute request. The driver was awesome. She was so sweet, gave us a your of the city, made sure we didn’t need anything, and even went above and beyond to get our cake when we realized we forgot it. Loved the Rolls Royce, perfect for what we needed!

Good customer service when booking, amazing customer service from the driver! We rented the Rolls Royce for our wedding and it was just perfect and way more fun than a plain ol’ limo. The driver, Billy, provided over the top amazing service! Friendly and informative, pointing out things of interest while he was driving and he even helped my parents with directions getting back to Honolulu from our ceremony. If you book Cloud 9 request Billy to be your driver, he was fabulous!

These are wonderful people, and their service is top-​notch!
My rather elderly California-​based parents booked a cruise around Hawaii, then told us about it. I contacted many car services asking them to meet my folks at the HNL airport gate, get their bags, take them to visit some places they wanted to see, and then get them safely to their ship.
Laurie at Cloud 9 was one of the few who gave me a complete quote, and assured me my parents would be taken care of. The driver texted me when they were at the gate and the plane was a few minutes away. After my parents were safely delivered to the cruise ship, they let me know they were onboard.
I really appreciated the extra communication, they understood I was concerned.
My Dad is kind of picky, so when he said the car service was ‘excellent’ I knew it had been good.
If anyone needs a car service in Honolulu, I recommend Cloud 9.
Thanks,
Candace Koogler

I’m actually surprised to find so many negative reviews for this company. I’ve used them twice for round trip service from the airport to the Aulani and for each trip the drivers have been friendly and prompt. Their service costs a little more than the shuttle service offered by our travel company so I opted for the private car. Although there was some confusion on our online booking as we’re planning on paying cash on arrival, everything else went smooth and we even got reminder calls a day before pick ups.

Never showed up to pick us up at airport. We notified the concierge at Aulani resort and they said this has recently happened to other guests staying at their resort. Still have not returned our messages.

My husband had rented a limo from Cloud 9 when he proposed to me and we had been happy with our experience; the only problem that time was the privacy screen to the limo was broken but our professional and friendly driver more than made up for it.
Based on our previous experience, we decided to book a limo from Cloud 9 to pick us and our family up to take us out to dinner after our wedding ceremony. Big mistake. The limo was supposed to pick my husband and I up from our apartment first, then go to our family’s hotels. We got to our apartment at 7:30, right when the limo was supposed to be there and become concerned when we didn’t see one waiting on our street and had not heard from them. At 7:40 my husband called the company and was told there was no record of our reservation, and they were sorry but all of their cars were booked for that evening. No recommendations for other companies to call and no offer to try and make it up in any way, just an «Oops! Sorry about that, but have a good night». I normally try to give companies the benefit of the doubt and be reasonable when it comes to how far out of their way they should go to resolve a problem, but when you mess up on someone’s wedding day, that’s a pretty big deal and it’s not only smart business but also basic consideration to try and resolve the problem. Very unprofessional customer service and not a company we will ever do business with again.

Arranged private car through Aulani for both trips to airport. My 10 year old was excited when a stretch limo pulled up, she got a kick out of it. The drivers were nice enough and it sure beats a bus.

Very POOR customer service!
We had paid this company in full a whole year in advance to reserve the Rolls Royce for our wedding.
2 days before our wedding the Cloud 9 says we never booked their company and stated that our credit card was declined. They claim that they tried contacting us by phone and email many times, but this was a lie. We never missed a call from them, got a voicemail, nor did we receive any emails saying anything of this nature.
After going back and forth, they said they already booked their Rolls Royce with another wedding party and there was no way for us to use their services. We, luckily went with Albatross Transportation and reserved the brand new 2012 Rolls Royce Ghost. This vehicle was so much more luxurious that than Cloud 9’s old car.
After the wedding, we contacted our bank. Our bank says exactly one year before we were to use their services they endorsed the check we sent them. Even then, Peter still denied the claims.
To make a long horrible story short, we finally sent a letter to the company with a copy of the endorsed checked. 3 weeks later we get a check in the mail with NO APOLOGY! The least peter could have done was apologize!
HORRIBLE. DONT WORK WITH THIS COMPANY they may steal your money!

We hired these people for 2 very important occasions:
1) To pick up my future husband’s elderly parents flying in from Canada. Being elderly and not frequent flyers, it was important for us to have them being met with a greeter that had their name and a lei greeting to offer a nice touch. They said their driver was nice, easily identifiable, and helped them with their luggage. Sweet.
2) Our wedding. We hired the Rolls Royce and Jason was our driver. The Rolls arrived on time and Jason was professionally dressed. The Rolls was able to fit me and 2 bridesmaids in the back (I didn’t have a big puffy dress, just a fitted trumpet style with little train) and my Maid of Honor in the front. Although it had A/​C, my MOH didn’t feel much of the air sitting in the front seat and we spent most of the time fanning her to get the air moving. Jason was nice, was easy to talk to a bunch of girls, especially me, who was filled with anxiety and he tried to find the right radio station to calm my nerves. He waited for us during the ceremony, and then drove us all the way back to our reception in downtown Waikiki. It was a very pleasant experience and we loved riding in the Rolls, especially the time spent with my girls going there and then the alone time with my new-​husband riding back. It was a great experience and would definitely recommend the Rolls to anyone looking for a unique touch to their wedding.

This company is a JOKE! We recently moved to HI from Los Angeles and have used MANY car services for years. My husband had hired them to pick up my friend as a SURPRISE for my 30^th birthday. First, they ruined the surprise by contacting us to tell us they had received the reservation, but not payment. My husband had paid online and apparently the rate jumped up by $ 25 when he went to the checkout page and got his confirmation. He didn’t let that bother him, as he was more concerned that it was taken care of and there was a car ready to pick up our friend and make the SURPRISE happen. Then after finding out that they HAD gotten payment (apparently they didn’t know how to use their own payment system) after already contacting us, they apologized with a laugh and said that they at least would be there to pick up our friend. We agreed to continue with the service. Now, our friend arrived at the airport and NO ONE was there to pick her up!!! What a mess and a disaster they created for something really nice that my husband was trying to do for me. Not to mention, after calling 25+ times they still would not pick up the phone DURING business hours. No call back. No car.
Terrible customer service, horrible manners, and just absolutely UNPROFESSIONAL! Thanks CLOUD 9 for ruining my birthday and stressing my husband and my best friend out. What a pathetic company. Good luck if you use them and you better HOPE they are there to pick you up! We will NEVER use this company again!!!

We had the pleasure of having the Rolls Royce limousine service during our recent visit to Hawaii.
The driver, Peter, who is also the owner of the company, was professional and courteous. He got us to our event on time and in style. He was also an outstanding guide, with a thorough knowledge of the area.
From the excellent condition in which Peter keeps the car, you can easily tell he takes pride in owning the only Rolls Royce of this type on the island available as a limousine. We definitely recommend his service based on the experience we had.

I had to have a Rolls Royce for my wedding, but finding one was a pain in the butt. Luckily, i came across the Rolls in another wedding photography page and scoured the license plate until i found their website!
I contacted Peter and reserving the car was a breeze. I was so busy on our wedding day that i didn’t know the driver WAS Peter!!! Now, i feel bad.
He was great and patient. We didn’t get a red carpet roll out, but we were rushing anyways, so im glad we didn’t. I loved his outfit and he’s a funny guy.

We got the Rolls Royce for our wedding and it was so cool. Peter the super nice owner shows up in full chauffeur attire (hat, gloves, the works), and rolls out a red carpet. Pretty neat being the only Rolls on island. It was a warm day and the air-​conditioning worked like a champ. I dropped a star cause he drove off while waiting for us and took him awhile to return when we needed to be riding out for pictures, but he was very apologetic and gave us as much time as we needed, much more than the allotted time, to finish up. He was great letting us use the car in our photos as well. Was funny to see people’s faces as we passed them on the H3. Great experience!