Chevron

5 cars in front of me in the car wash line. I am coming up to 25 minutes in line. Who has time for this???

I really loved going to this car wash, however this time I went (2 days ago at 4−5am) I paid 16.00 for the ultimate car wash. Today I’m looking at my car because it has a brownish film-​like and screeches. I called and told the cashier what happened and all she said was it was not her shift. And to call back however was the cashier. I asked for a manager? And she said they not coming in yet. They replaced the old car wash with a new one but maybe it’s not doing its job.

The early (5am) morning crew is very nice. Around 6 am the owners come in. The woman is very condescending and rude. I try to get my gas or car wash before she starts but I caught her a few times. Just beware, the owners treat locals unkindly. Go down the road near Robello lane, that Chevron has friendlier clerks.

I went in today, Monday July 21, 2014 at about 3:30pm. I have the staff name but I don’t want to post it up. But he was just not very welcoming at all.
Right when I walked in it looked like he was fixing the hot dogs or snack on the side of the register. His first comment to me was «What do you need?» No «Hello» or «How are you», no basic simple customer service. So I told him how much I was paying for my gas and which pump. He repeated my request then says «what gas?» I respond «regular» then he tells me «swipe your card» and it wasn’t a friendly request he was just straight forward telling me what to do. Then he has me sign my receipt then tries to make a joke with my name and I said «excuse me?» Then he says it slower and looks at the copy of the receipt and tells me sarcastically «helloooo» like I was stupid for not catching on to his joke. How am I suppose to take it as a joke if he wasn’t friendly from the beginning. So I just walked out.
He made my experience at this Chevron very unpleasant.

I have come here over the past 4 years and it’s a nice and clean location. The man that works inside is always so nice and very courteous. They increased the price but looks like they added and upgraded services. I like that I can put gas, wash my car, and vacuum all in one place.

Went here for the first time and was excited because it had a car wash. We got a full take of gas and the ultimate car wash.
We drove to the carwash, punched our number in, and drove in. Once inside, it was difficult to tell whether we were secured in place or not. The carwash, unfortunately is not sophisticated or advanced enough to have the secure system to stop the car in place, which all cars washers I’ve been to have. So we stopped when a red X button flashed.
During the wash, the lights started to blink and an extremely angry and rude man came out and started yelling at us to tell us to read the sign and move the car forward, which we did. Then the carwash stopped completely and the jerk of a man came back out after we honked for help for the 3^rd time. He started yelling us an told us that we were done because he could not reset the system with us there. He told us to get out. So we left in fear he might get a heart attack.
I didn’t want to go in the office to complain because the man was really scary. While driving, we called the station to complain because our car was not washed and we should not have to pay for it. Wrong! Mr. Congeniality answered the phone with the same rude demeanor, so I was provoked to call him a few names.
This place has got to be the worst when it comes to customer service. The man was so rude, angry, and unhappy, that it was almost comical. No normal person would treat others like that. The man should not be anywhere involving customer service or anywhere around people. He needs to retire or just stay home!
I will never ever go back there even if my car is running on empty. I would rather call a tow truck to take me to the next service station. The man was scary, I actually feared for my life that he would just go off like he did. Crazy man needs to take his meds to control his anger issues!

I go here from time to time, never having to actually speak with anyone inside. But there was an «error» when trying to use my card at the pump. I walk inside and the cashier (a Haole guy) is speaking with a tourist who was complaining that his credit card wasn’t working. The cashier was telling him, very condescendingly, that maybe he should pay in cash. The tourist was becoming clearly frustrated and said there’s nothing wrong with his credit cards, and just ended up leaving. As the tourist left, the cashier rolled his eyes then looked at me with a smirk, like he and I are ‘on the same page’, or something.
I tell the cashier, there’s an error in processing my card. He immediately says, without even looking at his screen to verify anything, «your card must be declined». I respond, «There’s nothing wrong with my card, please try it again.» He snickers, as if I’m trying to convince him. I run it again, and it says, ‘error’. I have my own business and have processed cards thousands of times. An ‘error’ DOES NOT MEAN IT’S DECLINED. It means the reader is damaged, dirty, or there might be a communications issue with the server. He responds smiling, «See, it’s declined. Maybe you should pay with cash.»
I walk out frustrated just like the previous customer.
I immediately call my bank. They tell me emphatically that there is «nothing wrong with my account» and they don’t show record of anything being declined at all.
That cashier was a condescending moron.

I do not recommend the carwash or going to this location. I purchases the highest grade carwash which did a very poor job cleaning my vehicle leaving streaks on my windows and it did not remove all dirt around the trim.
When I spoke to the attendant who stated they were the owner, he was not interested in talking about my concerns. He told me the car wash is as-​is and there are no refunds. When asked to have him look at my car, he refused. Overall, he was very curt and rude. I will not be returning to this location.

For a drive-​thru car wash, this may very well be as good as it gets! For $ 11, I was more than satisfied with the my car’s new rinse – it really is just a rinse. Don’t expect a deep bird poo scrub or a nice polish, this is a VERY basic wash.
While the quality of the job done isn’t the greatest, it’s not bad for the price and timeliness. It’s the Burger King of car washes. If you’re expecting top-​notch service and a car with a polished glow, you won’t find it here.

This is the only carwash in the Kalihi vicinity so I tend to go here for my car wash needs. Their gas is pretty expensive so I tend to stick to Tesoro or Aloha gas.
Employees:
While in middle school and high school, I would stop by the convenience store often on the way home, and back then the employees were all friendly and kind. Unfortunately, things have changed. The new employees are a little rude, especially the white middle-​aged man. One particular time, I came in to pay for my car wash and this employee gave me such a hard time. I didn’t hear him the first time, so I said «sorry what?» and all of a sudden his mood changed and he answered in a louder, condescending tone, and finished with, «What’s the matter? Are you stupid? Haven’t you ever done this before? That’s how car washes work».I was so offended so I just walked out after paying for my wash. Apparently this guy is the «grumpy» cashier. He tends to be rude to the children and middle/​high school students that come by. My neighbor informed me that the kids at the nearby intermediate school have also had bad experiences with him. He. Another time I dropped by for a wash, the machine was broken. I wish they had put up a sign but sadly these are inconsiderate employees. Another experience involved a Polynesian lady who works during the weekdays. I was cutting it close to my budget for the week but I really needed to get a car wash, so I settled with the $ 9 car wash. But this particular employee was so set on having me purchase the most expensive car wash. I must’ve said no thanks 3 times but she kept coming up with more ways to convince me, which might I add, was unconvincing especially because all the points she mentioned were what she read off of the car wash options list.
I wish I could just bypass these rude workers by being able to purchase a wash at the car wash machine.
Car Wash quality:
Usually when I go through their car wash I buy the $ 10 wash and it’s usually ineffective in getting grime and bird poop off my car. Today I was feeling especially generous since it was payday so I decided to go with the ultimate package which was a dollar more. It cleaned off the bird poop and all of the grime… but it also came with a scratch on my side door (please refer to pictures).I doubt it had anything to do with the package I bought, it was just coincidence but after this horrible first experience with the ultimate package, I will never come back here for my car wash needs. I can’t be bothered with bringing this up to the rude employees…-_–

I went to wash my truck last week and again today and both times it looked like the
soap was running out. Especially the tricolored soap which is really bright. Both times
you could barely see any color it was mostly white. I told the attendant and he said his
boss said that they mix the tricolored soap because cutomers were complaining that
the soap rinsing off looked like radiator fluid and it was ruining their vehicles.
Seriously. WTF! I had a fu**en migraine just trying to comprehend what he said. If they
did mix it, wouldn’t it be a dark blue or idk, purple? Definitely not white and it would not
be tricolor foam soap so they need to change the sign and car wash options. What I
think is this chevron is going skoshi on the soap. Just so you know, by the time you
find this out is when your going through the wash and its too late. Not beforehand.

This gas station get the friendliest workers around. Especially the skinny lady with shoulder length hair and the guy with the glasses. Always smiling and over enthusiastic which is why I like coming here. Usually their gas prices higher than other Chevrons in the area but the car wash makes up for it. Nice car wash system for lazy people like me to get their car looking good.

This Chevron Station located on Waiakamilo Road close to King Street.
Things to know about this Service Station:
There is a Car Wash locate here.
Gas prices at this location is generally lower then surrounding Stations in the Kalihi/​Palama area.
There is a Mini Mart located here. (NO ALCOHOL).
The Air and Water refill station is free and located on the South side of the Station.
It is open 24hrs.
This Service Station is well maintained and very clean.
Fill“Er Up!

Seriously. Reading the other reviews you all are crazy. You must be all kings and queens and expect the world to serve you. It’s a gas station. What do you expect?
1 They all has costs about the same price. Get over it.
2 You expect everyone to have a restroom? There are hundreds of places that don’t. You must complain about everything.
3 If you pressed the wrong button. Who’s fault is that? You have 2 weeks to use the car wash code.
People get a grip. It’s a gas station!!!

I would strongly discourage anyone from making a purchase at any business that can’t even provide a basic service as restrooms for the kids. Soon as I found out, I stopped my transaction and went to your competitor… These are the red flags that tell me a lot about the way you run you business and the level of service you provide. My recommendation is to go somewhere else people. Considering their revenue is entire based on tourist, you can tell how much you care about them. Wish I could give you no stars!

Do not wait in the car wash line if there are more than 4 cars in front of you unless you want to wait about 30 minutes. At 6 min or more each it will be a long wait. However, in the whole scheme of things, that is small beans to wait if you’re feeling lazy like I was when I went to get a car wash. I usually wash my car myself, but during the busy holiday season having a machine do the dirty work for me just seems better. It’s only 8, 9 or 10 bucks depending on the level of service. Pretty darn cheap.
The rest is a standard gas station. Everyone knows what thats like — a rip off but a necessity.

Just giving this place 3 stars because this old filipino lady that I used to work with at Longs works here. LOL
This Chevron is located in the same shopping complex as Starbucks and Jamba Juice right across the main shopping center where there’s Longs etc.
It takes up nearly half of the shopping complex and has a car wash. The gas is normally resonably priced. The cashier/​car wash attendants (allegedly) are always old filipino ladies. I have to tell you this car wash sucks. Before I used to always go to it because it’s cheap, but it really doesn’t clean your car all that well. I would always have to complain that it didn’t clean my car at all so I would go through it like 3 times. NO LIE* LOL! The old ladies hated me! lololol
They have beer&cigarette specials, which is random as hell to me. LOL
that’s about it! ENJOY!

I was too lazy to wash my car… so what do I do??? take my car to Chevron for a carwash of course! This location is one of the few Chevron in town that offers this service!
I didn’t have change so I decided to get out of the car and thought I’d ask for the cashier for change. The cashier was nice enough to ring me up for the carwash instead and provided me with the code to use at the machine!
There were four other cars before me! I guess I wasn’t the only one being lazy! :)
The machine was simple enough. There was menu to select from which included the price and provided the type of service it offered. There were three different ones. The prices were $ 8, $ 9 and $ 10.
I selected the «work wash» which was $ 10. It included pre wash, Trifoam conditioner bath, double pass wash, rainx surface protectant, sealer wax, double pass dry and drive thru dry. That was considered their best value.
Although this place is convenient and i like the idea of having carwash at gas stations, the wash was only six minutes and it didnt really completely dry my car so it was still a little wet when it was done. So not worth the $ 10. They should really consider lowering the prices but again, it was my fault not washing my own car!
I guess the only time I’ll ever come here is if and only if I don’t want to be driving around with a dirty car!!!
***Yelp Challenge ²¹⁄₃₆₅

I know, I know… what do I expect from a gas station, right?
Well my #1 expectation from a gas station is gas. Come to think of it, its not really an expectation, its a necessity.
Usually the transaction goes by smoothly, I mean who doesnt enjoy spending their time watching their money flow out of their debit card into their gas tank?
I would like to take this opportunity to thank every other gas station experience I have ever had in my whole life, because I had the absolute worst experience at this Chevron.
I stopped here because my gas light was on. It was pretty normal, swipe the card, choose the gas, open the cap, fill the gas… but the sun was hitting the display so everything was hard to read. I have filled gas many times, and I usually the next question is ‘Do you want a receipt?’ Well this gas station has a carwash, so the next question was ‘Do you want a carwash?’ and I mistakenly checked yes.
So I decided that there was no harm in asking about removing the charge. It was $ 8, so if the office people said no, I would not cry. It was my mistake… but no harm in asking right?
I approach the counter smiling and describe what happened and asked if there was anyway that the carwash could be taken off. The guy behind the counter said no.
this would have been fine, but he kept going…
He said that I have two weeks to use the car wash code, ‘not two weeks and one minute… two weeks exact.‘
this would have also been fine, and helpful useful information, but he didnt stop there…
So I said ‘thank you’ and turned to leave and he said
’And next time you need to take it easy, read the screen before pressing the buttons… this aint no Nintendo.‘
UN
NEC
ES
SARY!
I just smiled at him and left.
As usual, I drove away with a flurry of thoughts in my head.
1. Do I look like I play Nintendo? and why did he say Nintendo? Who plays Nintendo anymore? Unless he meant a DS. Did he mean a DS? Because I use a stylus for that.
2. Mr. Gas station guy, I think you meant Atari. You should say Atari next time. THAT would have been funnier.
3. I still have that stupid $ 8 carwash to redeem
4. Even if my car stalls in front of the Waiakamilo Chevron station, I will PUSH my car to the next nearest gas station. I will not be filling gas at this station again.