Champ Sports

Worst customer service ever. The lady Holley took forever to get our shoes from the back of the store. It took about 20 minutes, and she didn’t being anything out when she first came out. And only 2 people were working. They both looked unhappy.
Never going back here again

This was possibly the worst customer service I’ve ever had. The two employees obviously love their job and ooze with joy. I went in to buy my son shoes, I stood at the cash register with the employee on the other side, and he never said a word. I finally went right next to him and asked if he could help me. I obviously interrupted his precious time folding shorts. He huffed and threw the shorts down and said nothing. I said «the shoes we want to try are over here». I led him over and asked about 5 pairs. He mumbles something about some not coming in the size I need and just stood there. I asked him to get the ones that did then. He was clearly annoyed with being asked to do his job. Finally he came back with two in our size. My son tried them on, and in the meantime saw another pair. I told him to go ask Mr Happy for the size. At that point another customer heard me and goes off about the service and how she felt she was interrupting the employees at doing nothing. She was more irritated than I was! I decided not to support Champs that day, and will be heading to Ala Moana today for shoes at foot locker. I’m not sure how this Champs is still open with these lazy employees running it.

TERRIBLE RETURN POLICY! TERRIBLE CUSTOMER SERVICE!
I received an item for Christmas that was too big. I had my GIFT RECEIPT in hand and proceeded to fight the traffic and the crowds to either exchange or return my item. I went to Champs Sports in Kahala Mall and much to my disappointment, they did not have my size. Coco the manager helped me with my return. As she processed my return with my GIFT RECEIPT and drivers license in hand, I noticed that she was going to refund me with a GIFT CARD. I told her my husband paid by cash, why is she refunding me with a gift card. She said their store policy requires the ORIGINAL RECEIPT. I check with my husband (who was browsing the store) and he said he had it at home. So a little annoyed, I said ok and we’ll go home and get the ORIGINAL RECEIPT. But as I left the store, I read the back of the GIFT RECEIPT and the CHAMPS SPORTS PROMISE first bullet clearly states, «To give a refund or exchange on unworn merchandise within 30 days WITH a receipt.» Now, the «WITH» is capital and there is NO indication/​differential which receipt is needed. Second bullet states,“Returns WITHOUT a receipt for unworn merchandise are exchangeable for merchandise or a merchandise return card in the of the lowest selling price for the last 60 days, which may include special sales and/​or multiple offers.” Um… I have a receipt! Isn’t a gift receipt a RECEIPT?!
So I went back to speak with COCO, and she was nice and polite but in a condescending way. She saw I was in line and waved me over. She asked if I had the original receipt. I showed her the gift receipt and pointed out that it just states with a receipt and does NOT say that it had to be the ORIGINAL. She began to explain their policy and that if you don’t have the original receipt you get your refund via gift card. She continued to explain that people pay the sale price for an item and try to return it for the original price. (But as I think back — she was about the refund me the original price paid but in a form of a gift card. So obviously their computer system knows how much was paid. There is a bar code and receipt number on the gift receipt (scratching my head)!!!) I continue to tell her that it doesn’t say ORIGINAL RECEIPT it just says RECEIPT. She said that’s their policy and asked if I wanted a copy of their return policy. I said no and then she said «I’M THE MANAGER AND I’M NOT HONORING THE RETURN WITHOUT THE ORIGINAL RECEIPT!» She also said I can try and return my item at another Champs Sport.
With that said, I just shook my head and checked her name tag and confirmed her name and she looked at me and said in her condescending tone «Have a nice day» as I left.
Just WOW. I know I will never shop there again and as a word of advise to Unilocal readers, if you plan to shop there… SAVE ALL ORIGINAL RECEIPTS because gift receipts mean nothing. Even if it clearly indicates on the back of their receipt.

3 workers in here & their shit SLOW! Common! Take forever to do an exchange! Came in earlier & the girl took forever in the back to look for a shoe! It’s now 20 minutes doing a return! Sad! 3 people waiting too!

Customer service is TERRIBLE. Worker told me he can’t control the stereo so the music blast loud all day to where you can’t hear yourself talking. Also that have no sizes for so many shoes

Champs Has an F better business rating. This they deserve. Be careful with your transactions there. I’m shocked they are allowed to stay in business. Look up Champs Corporate office yourself. Buyer Beware. Personal Experience.

This store has little to no stock for ANY of the shoes myself, my husband, son, nieces, nephew, brother want ANY of the times I go. Very underwhelming. Better to try in store and buy online so you can get the style and size that you actually want. The workers are nice guys though but still… stock your store better.

Lov this place. Bargain clothes 4 for $ 25 shirts & cheap shoes

This is Champs. I do not know what else to say. The staff welcomed me when I entered the store. I saw a pair of shorts that I wanted to buy. I spent $ 32 for 2 shorts. I walked out the store happy with new shorts. The end.

This is probably one of my favorite Champs locations. This one is probably the most biggest and spacious on the island. They seem to have all of the latest stuff and their inventory is pretty good. There was a pair of shoes (pacquiao huaraches) I was looking for and this location was the only place to have it. The staff and customer service is pretty good. One thing that I always like about Champs is their deals/​sales/​bargains like buy one/​get one, buy one/​get one half off, etc. It is easy for a guy to come in and buy something from here. Their apparel and shoe stock is pretty good. The prices are decent. It is conveniently located inside Kahala Mall right next to Longs Drugs which is outside. The store is pretty hard to miss. I always go here when cruising around the mall and just checking stuff out.
Unilocal 365 Challenge #75/​365

Hrmm what to say about this place? I am having Unilocal block.
My husband never wants to come here with me because he knows I’ll always end up finding something for him. I like to come here for their children’s shoes which are cuter than the women’s and fit my feet better as well as their sales on men’s t-​shirts. I’ve bought a few Cubs shirts on sale for my husband here. They’re reasonably priced when they’re on sale but if they’re not, I’d never buy them. Why would you buy a plain shirt that’s like $ 20? At least I wouldn’t.
The other reason I come here over Foot Locker and other such places? The people ALWAYS greet you and they’re really nice. They’re not pushy but they’re always available if you need assistance. Sometimes places are too pushy or they are too busy chit chatting with each other to help you. I feel like Champs is just right :).
Yay for finding Cubbies hats the other day for $ 7.5 for two! Yay!

Rating: 4.5÷5 (There’s always room for improvement)
Date (s) Visited: 2÷02÷2011, many, many times before.
Inventory: ⁴⁄₅
Service: ⁴⁄₅
Atmosphere: ⁵⁄₅
Price: ³⁄₅
Parking: ³⁄₅
Since Nike Town closed down, this is the next best thing… I guess. I love that they carry «Jordan Jumpman» products. They’re probably the only ones that carry a large selection.
Inventory:
I was able to purchase a hard to find item, so I’m happy with what they have.
Service:
Staff was friendly. Before I traveled to this location, I was on their website which had a great feature on it… it was called an «Available in Stores» icon which you click and see what stores around you carry what you are looking for. It’s real sweet! You don’t have to waste your time traveling from one Champs store to another.
Atmosphere:
The store is pretty big. I think it’s the largest among the Champ stores. Spacious and more spacious.
Price:
You save on shipping if you find what you want at their stores.
Parking:
Mall parking.

Was here a few days ago looking for the Manny Pacquiao trainers. No one really hits up this Champs, so I easily got my two pairs.
Big ups to the staff for chopping it up with me while I was trying on kicks. These guys seem to be on it. Not to the level of Foot Locker Ala Moana or even Kicks/​HI, but close enough.
I knocked a point off because of the push on shoe accessories. I understand about the shoe attachments and I usually hook it up if the person was good, but they laid out the cleaners on the counter. Didn’t appreciate that, but the person was very good so I left some of it there without throwing too much of a fuss.
Other than that, excellent customer service and quite knowledgeable.