I was referred to Eleanor at Avalon Group by a coworker of mines(who is her husband) and now have a real estate agent for life. During these tough times, Eleanor persevered with us putting in bids for FOUR properties before we found the right one. She worked with our budget and kept us updated on the latest listings. When she was out of town, Jo Ann(her supervisor) took over the escrow process and kept to all of the appointments, timelines and requirements to get the paper work done to close in only a few weeks from the acceptance of our offer. I’m not a property virgin, so I’m familiar with the property purchasing process and I’m glad I chose a real estate company that was more personal and customer oriented. I’m so happy with our new purchase and I still call on Eleanor for advice on realty matters regarding our original condo and my parents property. Btw, she’s a native Cantonese speaker which helped us out tons when we hired Chinese contractors to do our floors. I’m not sure what she said to them, but she made sure they guaranteed their work :)