Aqua Waikiki Wave

We stayed 5 nights not only the location is right in the Waikiki downtown, but also the service is very great! The lady in front desk is very hospitable and nice her name is DEE. We can’t make it for late checkin but she just said No Problem I give you 1 more hour just try ASAP. And she knows we love coffee so she would offer to give us more coffee bags when we came back from the beach! ***Here has some construction going on, and you can hear many tourist walking right down on the street. so for those who hard to sleep in might not be ok. Otherwise highly recommended!

1 star for THE BEDBUGS!!!
THIS HOTEL IS FILTH and the manager is completely sketchy! I got bitten every night from some bugs in the mattresses/​blankets! (pictures below) Every morning I would wake up to some more small red, itchy spots on my legs! Disgusting! I told the manager about this because I wanted a room change and left a message on his phone but he never replied to me. I went down to the lady clerks and they found the manager for me. I told him I left him a message and he so conveniently said,” oh, sorry, I didn’t get any message from you.“
Then he told me I couldn’t change rooms because literally all the rooms are like that — I was appalled. And apparently he couldn’t give me any discount or anything because it had already been too late and he blamed me for not getting to him in time. What a load of crap he was.
Spend a little more money and go to a hotel that isn’t so exhausting.

Good location right across the street from Marukame Udon. It’s an affordable hotel with a dated interior. There can be noise from the street late into the evening, but our room was on a high enough floor that it didn’t really bother us.

There are definitely few areas of improvements that can be done to make the stay more pleasant. Besides the strategic location which is minutes to major attractions (but other hotels along the same street would also have), I’m not sure what other considerations Aqua Waikiki would be competing for?
We’ve stayed at two rooms on two separate levels during our stay. The 9^th floor was too close to the late-​night party scene/noise…it was hard to fall asleep to roars of laughter and off-​keyed karaōke. 12^th floor is a bit better.
The pros: Concierge is helpful and courteous and the room is spacious and tidy.
The cons:
The room looks very tired, especially the washroom where the walls are dirty, and the counter top is of this muddy yellow color which makes the room look even more exhausted. The faucet is very tight that you need to exert quite a bit of force to lift it, and upon lifting the water splashes out like a tidal wave!
The bathtub has severe draining issues and I felt gross with water coming up to my lower calve and the bathtub faucet was too hard to turn to a complete close so there are still water drizzling out of the nose.
In terms of price, it’s probably better to call the hotel directly than to book through major travel websites such as
or expedia.
Cheerio!

Our stay at the Aqua Waikiki Wave wasn’t bad, but there are definitely some things that would make the hotel better. The positive aspects of the stay: the staff was very nice and accommodating (especially since we were part of a large group with five room reservations over a week), the room was very large (especially for Waikiki standards), housekeeping was very pleasant and did a good job on our room every day, the hotel is conveniently located, and the price for the room was very reasonable. However, the negatives, such as a SERIOUS lack of parking, the resort fee (and slow Wifi), a lack of beach towels, and the dire need for the hotel hallways to be updated definitely lowers our stay to three stars. The parking is REALLY annoying. You have to scrounge around to find a space below the hotel (if you can even find the garage entrance at all… ugh) as there are only about 30 spaces for 14 floors of hotel guests (?!). If you cannot find parking, you have to park down a super creepy street in a super creepy garage and walk back to the hotel. Then, you have to pay $ 25 in cash to exit, and ask for a reimbursement from the hotel (note: the reimbursement only goes back on your room, you don’t get it back in cash). It’s totally doable, but it is VERY aggravating and such a time waster. The parking situation caused us to avoid going outside of Waikiki on multiple occasions, or cut our outside trips short in order to get back in time to find parking. The hotel should either contract with the overflow garage, offer a shuttle service back and forth, or remove the parking fee and/​or resort fees entirely to help with this situation.

I can overlook the sub-​par amenities, but the service at this hotel is horrendous. The maids do not do a thorough job of cleaning the rooms. In addition, little things went wrong. For example, the bathtub does not drain well; the shower curtain blows towards you in the shower; there are only two towels even though four people can clearly fit in the room; and my keys would not work at one point due to a problem with the key pad battery.

I received nice deal, however I am not impressed it is out dated and restrooms are horrible. I am thankful that I have shower shoes and always have Lysol. It is in a nice tourists area where you can walk to beach, restaurants and SHOPPING!!! On Fridays Hilton has firework show that was awesome. If you just looking for a place to sleep and see Hawaii then stay. ALOHA

Pros: AC works well in the rooms.
Cons: No AC in the hallways. Only view on our side was the NOISY @$$ construction right next door! No sleeping in late because of noise. No pool!!! Dirty, smelly linens. Parking is a nightmare — at $ 25 a night with only a few spaces and if you can’t find one you have to park at the old market place which is also under construction. We even had some idiot stack park and block us in. Dust, blocked streets, noise, rude staff. Overall this place sucks!!!

I think my stay at the Aqua Waikiki Wave was not bad overall. There are some things that can make the hotel a little better though. I first booked here to stay one night during Halloween from Oct. 31 to Nov. 1. I did not really bother with driving to the hotel venue because parking to stay one night is about 25 bucks so I basically used Über/​Lyft to get to there and back. Since it was Halloween time, we did not have to do much transporting and just transported ourselves by foot and if you do not have to go anywhere else, there is enough to do at Waikiki anyway.
Location
It is conveniently located right next to the Waikiki Trade Center right next to Duke’s Lane/​Namahana St It is also right next to Marukame Udon which is an excellent place for hangover cures so it makes a perfect hotel to stay in that sense. The location is also pretty much in the heart of Waikiki where there are a lot of things around the area.
Accommodations
The check-​in process was pretty smooth. I called in to make the reservation and had a nice Japanese lady who upgraded us so that was pretty nice. Once you check-​in, you just have to pay the deposit fee and then that’s it. The check-​out process is fairly smooth as well. In the morning, they serve complimentary coffee at the lobby area. They also have a shuttle that runs for most of the day that you can catch right in front of the hotel.
Supreme Wave
The room that we got was a two-​four person junior suite room which had two queen beds. Everything else was pretty much the typical amenities. There was two lanai areas which one overlooked Kuhio Ave. and the other just a bunch of construction at the soon-​to-​be new international market-​place. The room is super spacious as well. It went for about 180 minus the 15 dollar hospitality fee.
If you do book here, try and ask about their 99 dollar a night kama’aina special.

I will rarely give one star unless the retailer truly fails on all accounts. I can safely say there is not one positive aspect about Aqua Wave other than they offer a lot of price «specials» to get people to stay.
See below:
–Music blasting outside well past midnight
–Severely outdated décor
–Shuttle to Ala Moana doesn’t actually come to the hotel (tried to use three times and told each time they were full from other hotels so skipped our stop)
–Counter staff busy talking to each other, using cell phone, complained to me about working at the hotel
–Bathroom not cleaned, found hair on soap dish
–Cheap mattress, sheets, pillows, toiletries, towels, etc.

I gave one star for these three main reasons:
1. Parking parking parking! Such a horrible experience! I came around 5pm and it took me one hour to figure out where to park. I called the front desk, a lady said parking is underground of the building. When I entered, I found there are no more than 20 spot and apparently it was all full. I called them again and they told me there is a back up parking under trade center but they refuse to tell me how to reach there until I check in. This is crazy, just like a chicken-​egg loop, without parking, how can I go check in and get the route?! Ok, she said I can temporary park my car under «no parking» area and I need to quickly move my car after check in. This was like a heart attack, you know how dangerous to leave all your belongs in a rental car without any parking permit in a no parking area right? Finally they got me check in and I was quick enough to move my car before a ticket or towing come. However, this is not the whole story! It was more horrible when I check out. My flight was at night so I will leave around 7pm. I confirmed with them that it is ok for me to leave my car until that time. But I have to move my car from additional parking to the underground parking right now or I will be double charged which is 45 dollars per night! Fortunately I found a spot in the underground parking with sweating. God! I am paying almost $ 200 per night for a hotel, not a running and driving race!
2. No drinking water in the hotel while hotels around provide it. I asked where can I get water in the midnight and they point me to a vending machine which has all water sold! Also, ice cube from this hotel tastes like toilet water. Don’t know why.
3. Don’t use the ATM in the lobby, it changes you $ 5 comparing with the regular $ 2.75.
In short, it is really not a good place to stay because you pay almost the same price as hotels nearby but the service is worse than a economy motel.

When in Hawaii, for the most part you’re not spending time in your room all day. So this place is OK for a place to rest your head and shower :) you get what you pay for.
PROS:
–very convenient location, right next to a swap meet, Starbucks & Jamba Juice, and about a 5 – 7 min walk to the beach!
–Staff are generally friendly & in the mornings they offer coffee and tea downstairs.
–Access to free DVDs, all up to date movies as well (free.99!)
–security is outside in the hours of the night
CONS:
–parking is not awesome, spaces are too small and not everyone gets to park in the garage. It’s first come first serve.
–Lots of construction at the moment, the workers usually start by 6:30 — 7:30am, so if you’re not an early bird you may want to reconsider.
–the toilet seats are funny to me, if you sit on it, it slides over to one side haha

The hubby and I know one of the managers, George Bermudez. George set us up in a beautiful suite (I could run track in that room if I wanted too, it was so big) with a super comfortable king bed. He also called the room to check and see how we were doing and if he could do anything else for us. WOW!!! We loved our stay there and will stay there again.
It’s also a hop, skip and a jump away from the Cheesecake Factory — which is the only reason I go into Waikiki.
Thank you George Bermudez for a unforgettable staycation.

I gave it a five star because the staff was so awesome. Really helped me with everything. Location was great because i wanted to be close to the waikiki nightlife. The room was nice n cold when i arrived. The beds and everything in the room was clean. I just enjoyed our stay there for a short period of time for my boyfriend graduation. Its in the heart of everything. Theres construction work going on next door. But it didnt bother me. I was just happy that the room AC was nice and cold in this hot weather. I didnt even wanted to leave the room lol. So overall I was happy with everything.

This place could be so much more than what it is… the location is actually great. It’s in the heart of it all but it’s also across the street for bars and clubs of Kuhio Ave which is known for a lot of «late night» action if you know what I mean.
The parking garage is next to none, even if you do find a spot its a tiny spot that would take a pretty seasoned driver to fit a car into. If you have a large SUV forget about it. You can also park across the street at the convention center and make sure you keep your receipt so you can get reimbursed later on.
We had the 3 bed bed setup. The rooms were nice and clean. Their idea of «partial ocean view» is about (visually) a 4″ view of ocean two city blocks away. The rest was a parking garage and a construction site. Beds and room amenities were comfortable and useful. We didn’t care much for the rest room because it had a very slow drain in the tub. I’m betting on it being from everyone taking showers after being covered in sand. Calling a maintenance guy to take care of it was like pulling teeth. Took him two days before he came to fix it and by the time he did, it stank up the whole room bad.
Elevators are quick, lobby is clean with a nice little gift shop for small toiletries. There is a business center, nail salon, a bar, a generic board shorts/​hawaiian wear store, and a chinese restaurant all attached to the base floor. The rest of everything else is all withing walking distance. Was it the best place I ever stayed? Far from it, however the location is what really sells this place for me, plus you’re in Hawaii, you shouldn’t spend a bunch of time in your room anyways!

Ok, I’m a germaphobe hotel snob, that always travels with her own towels and sheets, and when my fiancé booked this for a mini staycation I was worried. But I have to admit this experience was better than anticipated after I got over the crazy construction going on outside (although it is fun to sit on the balcony watch the construction workers slack off), an elevator that doesn’t always shut properly without some assistance from you, a shower that looks like part of set out of a Friday the 13^th movie, and a parking lot that is so tiny that it seems like only ten lucky vacationers will get a spot at any one given time.
The price folks was amazballs for Waikiki at only $ 99/​night! I can’t believe we got this rate for the location (central to everything you’ll need during your vaca), and I think this is why the place is a mad house and always seems sold out! The room seemed like it was renovated and terry and linen upgraded, but why did you leave out upgrading the shower/​bath tub?!
The staff is super responsive and they are good at small talk. I learned from a bellman that all the employees have partial ownership in the property as part of their employment, which could explain the great customer service!
Would I stay here again for the price? probably, anything higher, I’d look into options elsewhere in Waikiki.

Not the best looking hotel, or the best view from your room, but with that price, you honestly can’t beat it.
I was here on a business trip and was kindly greeted by the woman at the front desk. There was a problem with the billing for my room but they were more than happy to help me, and the company that sent me there, figure out a solution to get me situated in my room. After about 20 minutes everything was figured out and she apologized for the confusion. Once in my room I was please to see the enormous window at the end of the room. Too bad they’re building a new plaza next door so all you get to see are sweaty construction workers and big trucks.
There is a restaurant and a convenient store located in the lobby of the hotel so it was extremely convenient if it was too late for me to go anywhere else. The little store did close up around 10, but there was a 24 ABC store about half a block away. One big plus was the DVD machines the had in the lobby. Apparently, every room is equipped with a Playstaion 3 to play movies on. The movies are completely free, all you have to do is ask for your pass at the front desk. I believe there’s a limit to 2/​room.
It’s about a 10 minute walk to the beach from here and that was my favorite part. Since it was so close to the beach there a lot of restaurants, bars, and other major hotels to explore and meet new people. The hotel actually offers a shuttle service that goes by the other Aqua Hotel locations and eventually takes you down by Beach Park and Alamoana Mall. It continues on and passes by about every 40 minutes.
If you’re looking for something inexpensive and close to the beach, this is the place to go.

$ 253 for a room for 5 people with 3 beds in Waikiki isn’t bad. It’s dead center of Waikiki so it was close to everything. It was literally 1 block away from the beach access, Duke’s marketplace was right next to the hotel and all the clubs and restaurants were all in walking distance.
Was this place perfect? Hell no. It did have some flaws. The ice maker wasn’t working so we had to go to the front desk each time we wanted to add ice to our water. I don’t mind going to the front desk if they were’ so busy, but waiting 15 minutes for ice is ridiculous. (Hotel management if you reading this, please fix ice machine)
Second, wireless did not work at all. Luckily I was able to use the internet off my phone, to do some work, but for those who don’t have that type of connection, good luck.
Third, overflow parking cost us $ 20 a day. Damn…
They did have good security that kept the riff raffs away. The staff was very courteous and the maintenance and housekeeping staff were excellent.
Physically there are a few more upgrades this place needs, but I’m sure management understand what they need to do.
For the price and location this is the best place to be. I can’t hate on it, like everyone else did. This place is a gem amongst over priced giants. This place is Ohana, and I wouldn’t want it any other way.
I can’t wait to come back when their upgrades have been done.

The only hotel in Waikiki that would let us put five people in one room (one is only 3 so you think people would cut us some slack, but no.) $ 350 a night we were charged for this room and it is one of the dirtiest places I’ve ever seen. There is dust caked on all of the air vents, and the windows outside are blackened with dirt. There’s no breakfast, no pool, and no beach access. The carpet is red, dirty, and looks ancient. Some of the outlets did not work. The chinese restaurant downstairs is disgusting — the chicken was absolutely inedible.
They do have a coffee pot downstairs for limited hours, and then a large jug of water for limited hours which is nice. There is a mini fridge and microwave so you can bring leftovers home. The DVD rental was great. The size of our room was great; it had a separate bedroom with a door, and then two beds in the common area with the TV. The lobby is clean, bright, and pretty and your room key will get your kids into the aquarium free. We spent ten nights here but we much preferred our cheaper, nicer, vacation rentals outside of Waikiki.

First, people have to realize this is a middle class hotel that have some of the cheaper rates in Waikiki. I’ve stayed at 2 different Aqua hotels but really prefer this one.
My experience here was wonderful! My boyfriend and I arrived early for a military ball event, she let us know our room wasn’t quite ready yet but did offer us a room on a lower floor, we said we would like to wait for the higher floor and wandered to the bar next door to wait the ³⁰⁄₄₀ min for our room.
Okay, parking is definitely odd, but that’s to blame on the construction. We had no problem getting a spot under the hotel and fit into the spot just fine with a Camaro.
When we opened the door to our room we were blown away by the size, we were upgraded to King one bedroom suite (pretty much a separate room for the bed, a living room type area with a couch, vanity and chair, Tv, mini fridge and coffee area with a large closet.
The shower was a good size, the service was great, our room was clean, the bed was super comfy, we were in walking distance to plenty and all around a great experience! I will be back!