Apple Store

I have been to this story a number of times to peruse the latest and greatest Apple products and/​or use the internet fast kine but I am writing about my second trip to the Genius bar ever, and first at this location.
My tech was amazing. He was very friendly, able to share what he was doing in a language I could follow, and he made an effort to understand what I do (in addition to Marketing, I’m a Writer) and gave me some quick tips that will definitely help me in moving forward. I had to leave my computer overnight and the tech who helped me the next day was quite pleasant as well. While I’ve heard of folks that work at Apple who hate it, the peeps I had the past two days were ‘crisp’ to encounter.

Customer service is lacking big time. I know the store is always packed, but not one person asked if I needed help. I stood around like an idiot for a while looking to just purchase a replacement charger. No one came to help me… and when I asked at the desk they just dismissively said, «find someone on the floor.» I ended up putting my product back. Will go to Kahala, they are much more helpful.

Apple Genius Bar, Ala Moana. Talk about unfriendly personnel. I guess they feel their smarter than everybody else cause they work at a so called Genius Bar. Checked in and 20 minutes prior to my appointment time waited another 20 passes the scheduled appointment. Finally after several employees asking me for the issue, they gave us to a tech who was already assisting other people. After again explaining the issue to the Derek the tech he just have me the brush off telling that I would have to bring in my laptop also to resolve the issue. This is after talking to another employee who told me it would be an easy fix. Disappointing that after spending several k’s on a laptop and I phone from these people that this is the support you get? Spoke to the Manager who also was a big disappointment. Going to call the District Manager at the Royal Hawaiian and tell her that her people need some retraining.

Adam was very very helpful, I am 100 percent satisfied with the services at the Genius Bar. He was elaborate with his explanations to why my computer had complications, was supportive to my mini anxiety attack during the process of finding out if my computer could be fixed, was able to fix my problem and even cleaned my computer was we waited, also letting me charge my phone & laptop as I waited. I went to Kahala’s Apple Store previously to fix my laptop where they told me I needed to buy a new cable and hard drive but Instead I left and came to ala moana for a new diagnosis and they had no trouble fixing my laptop. I appreciated it so much. I even told him about the situation I had with Kahala telling me my computer was broken & instead of being praised for his help me humbly tells me «all Apple employees are trained the same, I’m just doing my job». Terrific dude! :)

Excellent service– just be sure to make you Genius Bar appointment online.
Even better– they were open on January 1^st since the Ala Moana Center and Royal Hawaiian locations are right in the heart of tourist attractions.
The Genius was able to diagnose what was going on with my new iPhone 6S and Macbook Pro Retina. He got my Continuity back up and running.

So Far so good. Everything went smoothly and I was helped in a timely manner. The tech was friendly and informational. I went in with an expanded battery in my early 2011 MacBook Pro 13 in and well in 7 – 10 days we, please see what shape its in. Hopefully they’ll change the battery and fix what may have been damaged because of the battery.

I had a appointment at the Genius Bar last Thursday. I was helped by Adam. I have a mid-​2009 MacBook Pro that was on the fritz. He ran brought all diagnostics and determined I needed a part they no longer make or have on hand.
Long story short he directed me to ifixit online to order a part to DIY fix myself, saving a bundle.
Much thanks to Adam and the crew at Apple Ala Moana!

So I came in to return my mac book pro Retina display and it was the most frustrating return I ever experience at Apple.
So I was directed to a specialist and when you approach her she didn’t look friendly at all. But she wasn’t mean at all, it was just her facial expression that’s giving out this vibe.
Anyways I told her I wanted to return and she first asked me if it was open and I had said «Yes» then she said one of the Genius Bar specialist have to look at it. I told her I was on a tight schedule but all of the Genius Bar people were occupied.
She was able to have someone verify my MacBook Pro and check the IMEI and everything went well until she asked me how I wanted my money back.
Her question was «gift card okay?» I said no I don’t want a gift card and she also asked «how did you pay?» I said half cash, debit card and credit card and she had to verify with her manager.
Then she came back and told me she has to Refund it on my «credit card» and I said no I can’t have a high balance on my credit card and she said only «credit card» and I told her on her screen/​scanner device she was holding said credit/​debit so I told her can you try my «debit card» and the she said «we can try» and in the end it work.
Was very upset since I bought my MacBook Pro they told me I can return even if it was open and they haven’t told me about these extra steps and how your refund will be.
They also need to retrain their employees on information and set the expectations to their customers.

The team at this location is great!
My husbands phone died (unrepairable) so I took it to the Kahala location. They were not helpful at all, so I decided to go to this location and I’m glad I did. Everyone I talked with was genuine and helpful. Justin helped me out at the Genius Bar, and he was awesome! I got a replacement phone and left feeling much better about Apple’s customer service.

Bought an iMac 21.5 and iphone 6s. We went on a Saturday night hoping it wouldn’t be too busy even during this Christmas season. Other than a little wait after we were sent to the desktop section, the service was terrific! The rep was very patient with all our questions (we’re seniors). And he did everything with his handheld device. Ordered our computer that someone brought to where we were! Then the iphone, he had to check what kind of service we had, from his device again! Luckily I had all my passwords ready. Quite complicated what plan we had, auto-​upgrade? Anyway, this took the longest figuring what plan we should go with. Decided to buy the phone outright since it’s the end of the year for tax purposes. Again someone brought the phone right out to us. Then we went over to another table where they prepped both the imac and iphone. This took a little while too but it’s ok. Better they do it than me. We actually didn’t have to wait for the phone to finish as it could be done later.
Oh yeah, also his device also took my charge card right there and printed a receipt from a nearby printer, we never had to go any kind of register!
Just a great experience.
Go Saturday nights if you don’t like crowds!

Worst customer service ever! Went in earlier today wanting to inquire about buying an iPad Pro. Couldn’t find any open associate so I asked the security in the front if she could pinpoint one for me… «That’s your guy right there he has all the answers»
Walked over to the guy and didn’t give a hoot about what I was asking he just cut me off and went straight to the point, «oh you inquiring about prices, yeah you can look at the prices right here and if you want you can hit compare to compare other models». Walked away and didn’t even come back to check up on me. Seriously?! If I wanted to check prices I could google that myself, clearly you need to slow your roll and wait for me to finish talking to you rather than assuming I was gonna talk about prices.
Needless to say I went to Kahala Mall and bought an iPad pro there. Bye Ala Moana you suck!

No matter what time or day, Apple store will always be packed with people. I don’t know if it’s just me, but it seems like the store got 10 times bigger! Haha that’s regarding the fact that I haven’t been there in recent years.
Honestly though, Apple store don’t mess around. Apple watches, iPad Airs, MacBooks and all that straight takin’ over! They got cases, Bluetooth speakers, Beats wireless headphones and everything else to make being mobile even more mobile.
Apple associates are there to help you with anything, accept pay your bills for you haha. My experience here has always been good. Regardless if there’s a million people in the store, hey if you need to go there then by all means it’s all you.
I like the fact that you can touch, feel and play with the Apple devices. Did that sound bad, haha I didn’t think so. Lol, anyways I’m Apple for life! 4 stars Apple!

I am an Apple person. It’s just who I am. The love affair with Apple started back in 8^th grade when I had an Apple IIc computer. It still continues to this day.
As most people who own Apple products, you buy the Apple Care (extended warranty). This is always a safety net for you & your beloved product. I was still within my warranty for my iPhone 6plus when I came to visit the Genius Bar. My phone needed the iSight camera changed out (there was a recall). I made an appointment and walked right in.
My Genius was Erika (hope that’s right). She was very friendly and helpful. Asked me all the questions, checked my phone, and told me that it would take 45 minutes to change out the camera. Okie dokie!
We walked around the mall and came back when I was supposed to. Checked in with one of the apple staff, who asked for my ID. Yay! Thanks for making sure I was who I said I was. I would’ve been really angry if someone had walked away with my phone! I waited for someone to give me my phone, but Erika came up. She said the technician working on my phone noticed that my home button was having issues. Oh my gosh! I totally forgot about that! I had just come back 12 hours previously from 3 different flights from PA to Hawaii with a freshly sprained ankle, so my mind was NOT working. I can’t believe they caught it. So because of the faulty home button, they decided to just give a new iPhone 6plus.
Apple has always had great customer service. This is just another instance where they have proved it. Would I recommend Apple to anyone? YES! I would & I have! I will always turn to Apple for all my needs!

This is second time that I am that this store is so many days. I tried using the apple app to make an appointment so they could trouble shoot the phone but the next appt wasn’t until Thursday at 5p.
So I decided to just go there and see what could be done.
To my surprise I met Margo the assistant manager that gave me a options to explore which turned out to be much faster than waiting for the Genius Bar.
She was great in giving me suggestions and called another associate (Josh) over to help me get started. After that I was on the phone with Apple help and in no time my phone was working great.
They are all so helpful from the staff in the store to Glen from Apple help on the phone.

I absolutely hate coming to this place. I came to get a phone swapped out because of the camera recall… It’s way past our appointment time, we’ve been sitting at the «Genius Bar» for a while and we have still gone unserved. There are so many employees right now and it’s not even that busy… I need a beer badly!
UPDATE: So… We ran into a friend who also needed to swap out his phone. He and his girlfriend got there way after us, but finished way before us. The «genius» at the Genius Bar (who took forever to even acknowledge us in the first place) told us to walk around the mall and return at 7:45 pm. Yeah, well when we got back, our friends were chatting us up about how they found it strange that it was taking the person forever to get the new phone switched out when they were already done and on their way out. Not to mention, the «genius» was a complete douchebag. He didn’t really explain things thoroughly and he was just like, «Here you go…» and handed us the phone. I don’t know if he was just preoccupied with other things and/​or just didn’t want to be there at work.

Wow! This was a nice visit. I got $ 100 worth of cables for my laptop and phone all for free. That is customer service, I got my laptop 5 years ago. I will never get anything else other than Apple.

Came in here today with the intent to upgrade all my stuff. New iPad, new laptop for better music editing, the works. I was confused by the lack of product descriptions when I was browsing and trying to compare specs and prices. I suspect they just lay things out for you to fiddle with or for them to give explanations on but the lack of product description bugs me when there is no one there to explain.
Even though it wasn’t packed I couldn’t flag down a blue shirt to help me at all… and I waited around for a good 10 to 15 min before I booked it over to the microsoft store and got fully outfitted there for less than I woulda spent on one item at Apple. As a reader of most things Steve Jobs, I believe in the products and company and shoulda ordered online but the frustration impulse got me… and maybe all the NFL advertising for the Surface…

I have a love hate relationship with this Apple Store which apparently happens when I need emergency service and have to wait. I’ve said it before, I have the patience of a gnat with ADHD and being told I need an appointment never bodes well and usually drives me to drink at Longhis! Well, you need an appointment for the Genius Bar but not for everything.
HB has been bugging me to buy the iPad Air2 and give him my IPad 3. I kept delaying it telling him I wasn’t in the mood to deal with the «try wait» attitude of this store. Finally a couple of Sunday’s ago after listening to my nagging spouse I called to make an appointment only to be told I didn’t need one to make a purchase.
So at 9:45 I left the house and at 10:05 walked into a jammed, packed and chaotic store. I almost turned around and left but a very nice young man asked if he could help and I told him of my desired purchase. He told me to wait and he would get an associate to assist me. A minute later my rep was at my elbow to help.
If you know what you want, what color you want and the storage you want the purchase is a snap. We were not even fifteen feet into the store, she reached under the table and handed me my new iPad. I gave her my card, expecting her to have to run to the front cashier but she swipped it on her phone, I signed, she emailed my receipt, I got in my car and was home by 10:45.
Love my new iPad Air 2, HB loves my/​his iPad 3 so all is well with the Adams Family!

Let me start off by saying that I am an Android user and definitely a fan of the Samsung S Series cell phone. That being said, I had to go to the Apple store because somebody forgot their Apple phone at one of my parties and I didn’t have an apple charger to determine who the phone belonged to. Frankly, I don’t understand why this place is so busy but it must be great stuff that I’m just not understanding.
I was directed to a customer service representative who said he would have a manager come out to see me. When the manager came out only a few minutes later, he took all the time necessary to charge the found cell phone and try to determine who it belonged to. He said he could run an internal scan but its a privacy thing so he can’t tell me who it belongs to. No problem, my goal was just to have it returned to its rightful owner.
I left it with the Apple store who contacted the rightful owner and he got his phone back the same day. Good stuff Apple Store!

YAY!!!
So here’s my short review on this fabulous store …
I FINALLY got my replacement phone!!! :D
I now have in my hands my Iphone 6 … Oh how I missed you!!! If you read my review for The PlayBar you’ll understand why I had to get a replacement :(
This is the first time I’ve ever had to come here for a replacement … over all I’ve never had to come here unless I was picking up the latest gadget that came out. I’m an Apple freak. so what! Hahaha
I love how the associates are never pushy, and don’t bombard you with the standard «Is there something I can help you with?» … But they know their stuff here and I don’t have to go through 20 million people to get one answer. like the competition across from them. Can I even call them competition?! Lol … cough cough. granted the other side offers beverages and has it’s own restrooms for public use. I don’t think Apple does, but it’s really not a deal breaker for me.
For me, its all about customer service and product knowledge. When I walk in your establishment, it’s a shame when I know more about your product than you do :/​
I’m not saying I get that from Apple … I never have.
I love you Apple!!!