America’s Mattress

This is a bit of an unorthodox review… but worthy due to the phenomenal aloha spirit I received at America’s Mattress.
I had no intentions of spending my Saturday afternoon at the mattress store, nor am I on the market for a new mattress… but fate landed me here when I ran out of gas right in front of the store. (How embarrassing.) It was my first time running out of gas & knock on wood it’s the last. Who is that neglectful of their fuel level anyway???
I sat in the road with my blinkers on frantically trying to call my coworkers for a rescue. About five minutes later, two employees — Danielle and for the life of me I can’t remember the gentleman’s name… (good looking local guy) came out and were so, SO pleasant. They pushed my not-​so-​dainty Wrangler up into the parking lot and insisted I come into the air conditioning to call for assistance. Once inside, they gave me cold water and chatted with me like I was a friend of theirs and not some poor girl they saved from embarrassment out in the road (but if the shoe fits…)
They let me leave my Jeep there while I walked to work to explain to my boss what was going on and bring back a gas tank (which btw — a one gallon gas tank at ⁷⁄₁₁ ran me $ 18!!! crazy!)
Money aside — the customer service left me feeling like a million bucks and I wasn’t even a customer. They treated me like I was a good friend in need. The world would be a much better place if everyone made their neighbors and complete strangers feel the way that they made me feel.
Many mahalos to Danielle and team for turning a not so pleasant experience into a heart warming one. I can still feel the warmth from your aloha spirit.
And you better believe I’m coming straight to you all for my next mattress!
:)

America’s Mattresses is owned by a mainland company, operated as Sleep Train (Your ticket to a better night sleep!), and they are both part of the biggest mattress company in the US, Mattress Firm.
Being from the Bay Area, I am very familiar with ST as they are in every town, have catchy radio spots, and my wife and I are customers; and we love our bed. Sleep Train really does make the whole buying experience a no brainer — as they advertise, and offer a 100 day money back guarantee, no questions asked.
So several months back, when I came to Hawaii to help family, and an issue came up with a defective medical bed, I couldn’t believe that Americas Mattresses didn’t offer the same kind of return policy I am accustomed to on the mainland. They offered to exchange, but no other bed would suffice. That’s what lead me to research, and learn that Sleep Train/​Mattress Firm acquired AM in 2014.
I took the lead on working on this, and I must say everyone I spoke with was more than professional. And luckily my sales training paid off as I not only contacted AM, but also ST corporate. In the end, Sleep Train ended up covering the refund, which was a big relief for our family.
I get that AM had it’s own policies before the acquisition, but why now? One could reasonably assume that AM now gets it’s product cheaper because of ST’s purchasing power (More beds bought, cheaper they are). And shipping is fixed into the purchase price. So what is the deal?
Personally, I wouldn’t purchase a bed without a warranty, and I would urge you to do the same. AM needs to start standing behind their products.

I really appreciated Matt’s help last week. I felt that he genuinely cared for my happiness and spent a lot of time looking for not only the perfect mattress, but the best deals as well. On top of that, he was very informative and patient with all of my questions (I am extremely indecisive: P). I would definitely recommend Matt to anyone looking to shop for a new mattress! As someone who just moved from the mainland, it was an excellent way to feel welcomed in Honolulu.

Before going into Americas mattress, my husband and I went to a few different stores looking for a tempurpedic mattress since I have scoliosis and I often wake up with a sore back. Labor Day was coming up and we figured there would be sales from all the company’s but unfortunately the stores that we checked did not have any sales on tempurpedic brand. I was about to give up when I decided to call Americas mattress. Matt picked up the phone and he explained to me about their Labor Day sale which was about $ 300 off the normal price. He also checked the inventory and explained that there was a king size on clearance for a really good price. We ended up going to the store right away.
My husband and I recently purchased a king size tempurpedic mattress from Matt at Americas mattress. We were very pleased with the customer service that we received from Matt. He was very knowledgable about the beds and he also helped us get a really good deal (we bought a clearance bed that a customer had for about 3 months & returned due to the bed being too firm). I also like that there is a 100 day return for certain beds like tempurpedic. We ended up purchasing a king size tempurpedic bed & pillow, two box springs (since the king size needs two smaller box springs), and we used the Unilocal deal to get a free bed frame and 25% off of the bed cover. We scheduled our bed to be delivered in a week & a half (they do free delivery & set up, & if you’d like, they would also get rid of your old bed)
After about a week my husband and I decided we wanted to get a platform bed instead of the box spring. I called Americas mattress and Bryan answered the phone. He was very helpful and did not make me feel bad for wanting to return the box spring. He was able to refund my box spring purchase over the phone saving me a trip to the store.
After looking around, we found a platform bed that we really liked but unfortunately it would not be available for 4 weeks or so. I called Americas mattress again and Matt answered the phone. I explained to him about the situation and asked if they would be able to hold the bed longer until we get the platform bed in. He explained to me that would be fine and like Bryan, did not make me feel bad. I asked him if I could pick up the pillow later in the week since we already paid for it. He told me that it comes from their main store which is by target and I could either pick it up there, pick it up at the beretania store in a couple days or they could mail it to me. I chose to mail the pillow since it would save me time instead of driving there (also free shipping).
I’m sad that we have to wait 4 weeks or so to finally get to sleep on our tempurpedic bed due to the platform bed (from another company) being delayed but we are very happy with the customer service that we received from Matt & Bryan. I definitely recommend purchasing your bed from Americas mattress.
I will do an updated review once we receive our bed :)

We had an excellent experience at America’s Mattress on Beretenia st. The showroom had ample floor space with a wide range of mattresses to try. Bryan, our salesperson, was extremely professional, helpful, knowledgeable, patient, and not pushy. After looking at a few other stores, this location had the best products, staff, and atmosphere hands down. You will not find the same pricing as you would at Wholesale Mattress, but you get what you pay for! America’s Mattress only carries reputable brands and even offer a low price guarantee. Definitely worth a visit, see for yourself.

First of all, one thing I don’t like about a business is that when you leave the sales rep trying to convince you to write a good review to get a great ratings. (So new costumers get the wrong impression)
1. If your going to spend thousands of dollars make sure your sales rep, puts you on a mattress that your going to purchase. Not a size bigger because it makes a difference when you can’t return it and you see an issue with your back hurting when you take it home. We tried a king size bed which has way more room then a queen size bed, an we ended up going with a queen because it couldn’t fit in our bedroom space. (Mistake for us)
I know better business reviews are everything, but I hope none of you make the same mistakes we did thinking that all these reviews were real because at the end of your sale, they actually mention Unilocal and writing a review (which I didn’t like! Some business owners actually work hard to satisfy costumers completely, but bc there is no return policy on the mattress we bought I feel really disappointed. Like we were con!)
Dear American mattress if people like something they’ll spend the money for things there happy with. You don’t need to ask anyone to write a fake review.
Just take into consideration it’s all about sales ! And not really about satisfaction when the representative starts influencing you in the different types of beds.
Im not a satisfied customers American mattress.

I am a first time bed buyer, so I didn’t know what to expect. Matt who helped me pick out the perfect mattress really wanted to know any problems I with my current mattress. He was also very through and really listened to what I wanted and tried mattresses that would be perfect for me. I have to say that Matt is a great salesperson and he really wants you to have comfort while you sleep which is a third of your life.

Great place! Come see Dave, very knowledgeable. This guy knows his stuff. Grand opening same until ⁷⁄₁₆. Very pleased with service. The only negative is that they can’t do next day delivery.

Kamuela at the Beretania store was great to work with. When you first go in they will take the time to ask you about your preferences, you go to different beds, lay down for a bit, and they’ll ask you what/​how you’re feeling along the way to find you your best bed fit. That did throw me off at first since no other place had ever taken the time to do that so I didn’t know what was going on, but by the end I understood why they did that and why it was valuable.
The breathing demo he did with the moving base was eye opening for me and I never would have known how the base could help you breathe better without him taking the time to run through his demo. Other places I’ve been to pitch you the moving base but no one ever showed me how it could help so I always wrote the base off as a gimmick but with Kamuela’s demo I realized it does have a purpose and I even ended up picking one up.
Great service, great store, and am excited I picked a great product!

Never been to a mattress store or bought a mattress before but as as I walked in I was a bit overwhelmed. I came in with my girlfriend and saw a very clean/​sleek set up around the store. I was quickly greeted by a sleep specialist named Matt and he gave us a little tour. We told him about our living situation and our sleep preferences (bed frame, sleep position, etc.). He had us lay on multiple mattresses and gave a lot of options and price ranges. He offered many discounts and personally was just trying to help us out. We’ve been sleeping on an air mattress for 6 months and finally we found a place we can get a bed that suites us perfectly. Thank you Matt!

Kamuela at the store on Beretania was awesome. Made sure we stayed in budget on a new mattress for my mom. Went the extra mile to get her delivery on the day needed. Really appreciated his service. Would recommend to others for sure.

Brian is the Man, very professional and helpful. If you buy a bed, but from Brian. Aloha.

Super clean and friendly sales staff (Bryan).
Good selection of beds, but delivery was one week out and needed bed that day. They made it available but had to drive to Salt Lake area to pick up on own. They helped bring out of WH but could not help load onto car… that’s ok…
Overall sales rep. (Bryan) was very friendly and helpful in helping us find something for our budget. Give him a great THANKS for his help, although bed we originally wanted was told was available then later was not… but worked with us to find another one comparable…

Kamuela was great. Guided us through selecting our mattress and gave us pricing options. Excellent customer service. Low pressure sales. Would recommend him and this store to others.
UPDATE: We just got our mattress delivered and we were supposed to get 2 pillows as well. The delivery only included 1 pillow. I got a call from Kamuela who then personally dropped off the 2^nd pillow, which he had in stock at the store. That is some SUPERB customer service!

Since it’s been almost a month since our new bed was delivered, I think it’s appropriate for me to write this review. My husband had back surgery about 2 years ago and although things have been fine, he recently started complaining about how sleeping on our bed was uncomfortable and was hurting his back. I kept saying okay, we’ll go look at new mattresses — after all, our Queen size bed had been with us for at least 5 years in Hawaii to Japan and back to Hawaii and had started to sink in certain places. So this went on for several weeks until one night, I literally couldn’t take his tossing and turning (since it kept me up all night) — the next morning I said we are going mattress shopping.
I had done some preliminary research but figured we should go check out America’s Mattress first as a baseline (I didn’t really plan to actually buy a mattress on this first visit). We walked in and we were greeted by Kamuela. We gave him some background information and gave him a general overview of what we were looking for. Kamuela was very pleasant to work with and was incredibly knowledgeable. He was very patient, answered all our questions/​concerns and was really good about giving us different options. I will say that when I walked in there, I had no intention of (1) actually purchasing a mattress; and (2) buying an adjustable base — I’m sure you know where this is going — but yes, we did leave having purchased a mattress, an adjustable base, and both protective coverings that he recommended. This is a testament to his customer service.
Anyway, like I said, we’ve now had the bed for about a month and we love it. My husband still has some back issues but that’s most likely just the permanent effects of having had major back surgery… but he definitely does not toss an turn all night and he seems to be more comfortable. Thank you Kamuela and America’s Mattress for making what I was expecting to be a tedious and horrible process into a simple one.

There is no reason for me not to give this place 5 stars.
Me and my wife have been sleeping on like a 10 year old king size mattress for over 4 years and were in desperate need of a new one.
We just recently moved to Hawaii and that time had come, we just didn’t know where to go. So I hopped on Unilocal and looked around. Didn’t take me long to notice a trend with this chain, (all of the establishments have either 4 or 5 stars.) So we mozied ourselves down and this one happened to be near a place we were already going, (there was no bias in picking this particular store.)
Before I begin, know that parking here is limited. The lot is small and on the corner, but that is hardly enough to drop a star from this rating.
We walked in and I can say we were overwhelmed by how many mattresses there are. I mean there’s not like hundreds but if you don’t shop for mattresses like you do coffee than the sight of a mere 30 – 40 can stop you in your tracks. But low and behold, no more than five seconds and a couple breaths were we greeted by Matt.
Matt is by far one of the best sales persons I’ve encountered but he’s also a good people person and very passionate about his job. He definitely stressed the importance of sleep to the buyer without dumping too much nonsense scientific stuff that most people wouldn’t comprehend. Though he did have his fair share of case-​study research to back up some key points.
We started out laying on 2 beds, very expensive but he told us he wasn’t trying to sell us these, just to get a feel for the type of mattress my wife and I both liked. We went through maybe 4 mattresses in total before picking our Serta.
Now we bought a floor model (hey don’t judge, everyone has a budget) and Matt was more than accommodating in letting us know that we did not have to buy it, but if we were okay with it we could. He personally checked it for any discrepancies and verified with me that as it was was good enough for us.
He was training someone, though I can’t remember his name but he was very polite as well.
When it came to check out he went over the details of shipping and all the mumbo jumbo that we all go through with big purchases. He was very professional but personable and made our visit less overwhelming and actually fun and relaxing even with a toddler.
It shipped and arrived on schedule and was handled with care, and the guys were polite and didn’t damage anything in the house or the box spring or mattress.
Now I’m laying in it, comfortable as I have been in a while and I don’t regret spending the money.
They also give military discounts, though I think you just don’t pay taxes on the total purchase.
Hope this helps!

Went shopping for a mattress. Didn’t think this would be an hour activity. I mean really, how much is there to picking a matress… hard or soft, coils or foam… done. But it was, and many thanks to Marino for making it a great one!
Last time my husband and I went matress shopping we were left on our own, laid on all the beds and just made a choice. This time we didn’t even have to try every bed because Marino helped us narrow down our choices, asking questions about our sleep styles and patterns.
After just looking at 4 beds recommended to us, we had what we wanted. Great service, great product. Thanks! It’s fabulous when you can walk away and feel this good about a purchase.

Don’t go here if you dont want a bed… Don’t see Matt! Garantee he gets you. Give him enough time to properly pick a bed… Hook, line, and sinker, GARANTEE YOU BUY! To be fair i needed a bed, time to grow up and get off the futon… booo. My budget i thought before going there was… Meh $ 1k…nope. After testing the Serta and Tempur-​Pedic, i knew immediately i wanted a Tempur-​Pedic… Almost fell asleep in the 6−7mins he alotted to feel the each beds «apples to apples» as Matt said. First in my head i said «just the mattress nothing else» «dont make eye contact». DAM YOU MATT! Pillows, moveable under carriage with vibration… He used the harpoon gun on us. He didn’t even «sell» it he just demostrated «the power ofbthe dark side». I recommend anyone to just try there and talk to Matt, he knows his beds!

I’ve been attempting to «fix-​up» my spare bed-​room for the past few months. (No, that’s not true. This is has been my mission in life at least since this past spring. No, that’s not true either. «Fixing the bedroom» was one of my New Year’s Resolutions for 2014, and maybe even before that).
But progress has been made! All the junks have been moved out, the floors cleaned and the windows re-​curtained. But a few days ago, I noticed something was missing. What could that be? Oh yes, a bed! Bedrooms must have a bed, even I know that, so I began my quest to find one.
Two years ago I bought a really nice bed at Sears, but Sears I discovered is like the Old Gray Mare — she ain’t what she used to be. Selection was small, and some were store pick up only. — like how am I going to do that, me with the strength of a gnat? So I checked so other places, but none inspired me.
Then I had an epiphany. (I’m not sure what that is, but my friends tell me they have them a few times a week usually at night after the lights are turned off, so I decided to have one too — in broad day light! Why not see what Unilocal recommends. duh! I was quickly directed to America’s Mattress.
Wow. I read a lot 5 star reviews — except for one 4 star who also raved about the place. I had to go back to 2011 to find a bad review, and that is rather impressive. So off I went, and I was immediately glad I did. On the door was a «People Like Us on Unilocal» sticker, and this gave me some assurance I was at the right place. (These stickers are given by National Hq based on the number of check-​ins and favorable reviews — whether the store advertises on Unilocal does not matter). Plus there was a Unilocal check in offer for a free bed frame (easily worth $ 75-​$ 100)
I met sales person Marino right away. He’s mentioned a lot in these reviews, and for good reason. He has an easy going local style (Kalihi boy raised on the mainland for a while) with no high pressure tactics. And he has so much patience. His routine was to have his customer try the most expensive mattress first and then work their way down. When I asked if we could do it the opposite way, he didn’t mind at all. (I’m such a trouble maker!)
So what you do is lie on each mattress while he asks you questions about your sleep habits and whether or not you sleep with a dog. (How rude, yes! Lol. There is a reason for this, but I forgot what it was). I wanted a firm mattress, and like I expected you have to pay more. The price of each mattress is clearly marked (more about this later, too) and Marino didn’t mind when I took pictures of each one.
When I worked my way up to my price limit, I called for a stop of the demo and Marino gladly complied. He had me lie on my last choice while we talked story. It was very comfortable! Marino had me lie on my side — there is a reason for this because I saw other customers doing the same. It seemed like we were in some strange Sci-​Fi movie.
When I said I wanted to go back to my first choice, Marino agreed, but first he wanted to mention the price of the last choice. The sale price was $ 200 less than the sticker price (all appliance stores do this, so I didn’t mind. Just a good sales gimmick.) You also get three free options from a menu of 5 or so. I choose free delivery plus 2 new pillows. When I told Marino I had a Unilocal coupon for a free bed frame, he said that was good because they like Unilocal a lot.
I did go back to the lower prices model. The difference was $ 200 but if you spread that over the 20 year lime-​time of the mattress, the difference is almost zero.
Marino is such a pleasant person to work for. When I told him I would come back in a few days to finish the deal, I expected him to switch to «close the deal now» mode, he didn’t mind at all. He wrote up a sales proposal good for two weeks, and I was on my way.
I did have some misgivings on the day I returned. I called Marino and he said he was working at the Salt Lake store that day, but I should go see Matt. Aha! I knew this was too good to be true. Marino was the nice guy and now I was turned over to mean old Matt who would try to welsh out of the deal. I could see this coming a mile away!
As it turned out, I was pretty blind. Matt couldn’t have been more pleasant and professional, He retrieved the sales proposal from the computer. I showed him the Unilocal coupon and got the free delivery. We set up a delivery date, I signed the contract, paid and I was out the door feeling very good about the whole process.
So I do recommend America’s Mattress. They sell the top name products at prices about the same as other stores. Free delivery is great! And the free ed frame through Unilocal makes it all even better. Check out some other stores first, and then go here. You will probably be like me and buy from this store and their wonderful sales people.

This is the best place to shop for a new bed!
Marino was very helpful. Since we walked in the Beretania store, he established a baseline for what we needed in terms of comfort and support. We appreciated how he took the time to see what we needed and what would give us the best mattress in the long run. He knew what we needed and balanced that with what we wanted. Would recommend him and this location to any prospective mattress buyers.