Bev & Company

At Bev & Co, once they have your money, you won’t be seeing it again. My husband, a first time customer, bought me a Pandora bracelet for my birthday. Much to his embarrassment, it gave me hives. Weird considering I’ve been tested for all sorts of allergies and I don’t have any allergies to metal. When I went to return the $ 250+ item, I offered the shop girl the card to which it had been credited. Instead of stopping right there and telling me I could only get store credit, she proceeded to look up the purchase and count the beads on the bracelet in case I’d completely led about getting hives and removed some beads. Then she informed me of how much store credit I had. I let her know I want interested in that as I don’t shop there. In fact, this was my first encounter with this retailer in my life. She said it was policy, so now bev and Co have a new bracelet and I’ll never be returning. Excellent way to avoid building a customer base.
Here’s their return policy copied and pasted from their web site:
CAN I RECEIVE A FULL REFUND?
Yes. Returns for refunds must be completed within 14 days of delivery of your items. Refunds will be made only to the credit card used for original purchase and may take more than one billing cycle to appear in your account. Refunds will be made in full for items that comply with our return requirements (above), less applicable shipping, handling, and gift-​wrapping charges.
Just to follow up because I don’t think any establishment should be judged exclusively on one shop girl, I sent an email to my friends at Bev and Co. I found their absolute lack of response evidence of such excellent self confidence in their current state of being. For a purveyor of pretentious baubles in a precarious economy to absolutely make no effort to repair this situation based on their concern for customer service or karma is quite impressive. Brava Bev and Co for feeling confident that you need no new customers. I’ll be sure not to send you any.

Great store with a large variety of merchandise. Vera Bradley, Alex and Ani, Pandora, Brighton and more… Upscale clothing lines from casual to dressy. It is definitely worth a visit!