Frank’s Automotive & Towing

Part two! One of the many repairs Frank made on the car in the past was a hub which we were told has a lifetime warranty. Guess what? Hub needs replacing and Frank will not honor the warranty because he was reported to the better business bureau! If this doesn’t tell you what kind of a man and business he runs then nothing does. A lifetime warranty that he will not honor because he was «going to honor it as a favor» but because he has to actually answer for his business practices he wont even get the part so we can take it somewhere else. People if this doesn’t tell you what kind of business he runs nothing will! He also said he never looked at the car to see if there was anything else wrong before we paid the $ 1800 for the transmission, yet on the bill he added a charge to look at the car. Also, when you have your car towed there the tow charge is dropped because he does the repairs. Not on our bill! He charged to look at it and told us nothing else was wrong besides the transmission. Until he received the money and then there was other major repairs needed that had he been honest in the first place we would have junked the car. Thanks Frank!

Frank and company/​family are awesome. I have been bringing my old cars for repairs ever since they towed my 1997 Subaru to their shop back in 2009 or so. They are honest, helpful, and downright nice folks. They are there to help! I feel I can trust Frank’s assessments and recommendations, and he does a great job!

Their service was great! Drove me to work and picked me up, most polite staff possible. I had 3 other estimates and they gave me a better price and they didn’t have to keep my care for a long time like the dealership needed to.

Phenomenal customer service!!! I’ve used this towing company twice and both times everyone involved has been nothing but kind, patient and understanding. They truly care about your well being and are not just out to get your money. Also, out of the 4 or 5 services I called asking for a quote, they were hands down the cheapest. Hopefully my car troubles are over, but if they’re not, I will definitely be using Frank’s in the future.

AVOID FOR REPAIRS. Long story short: I had my transmission rebuilt here, and it started failing less than two years later. Every step of the way the owner, Frank, had a negative attitude, engaged in shady business practices, and incorrectly dated my warranty.
Long story: About 2 years ago, my car breaks down near Homer Glen, and it’s towed to this location. The transmission needed rebuilding, and this guy says he can do it and offers me a two year warranty. I say sure, since I don’t want to tow it elsewhere. First red flag: he asks me to pay UP FRONT, somehow not understanding that I can’t get my car back unless I pay for the repairs when they are finished. Second red flag: my car starts leaking trans fluid less than a few months later. I try to bring it into him since it’s under warranty, and he refuses to do the repair under warranty because it was «outside the transmission». Very well, I pay him for that, too.
Then, recently, my car starts driving a little funny. I have it taken to different mechanics to try and get the problem diagnosed. A few weeks later, I get the report back that it’s the torque converter inside the car. When I call, he berates me for «not calling [him] first» even though I didn’t know what the problem was, and that the warranty has just expired. What’s more is that he set the warranty date BEFORE he even began making repairs — the receipt I have was dated the day I brought it in, and recall that he refused to start working on it until I paid him. So not only is he refusing to repair a car that broke down while under warranty, he falsified the date the warranty began. So, like I said: AVOID AT ALL COSTS.