Verizon Wireless

These people are dishonest and lied to me about how much data I used in the past so that I would not receive unlimited data anymore when I upgraded my phone. I’ve been a Verizon customer for over 9 years and feel completely betrayed! They told me I has never even used close to over 5 GB of data, so 6 would be more than enough and it would allow me to upgrade to a new phone. What a bunch of crap! I don’t even take my phone to work and now I can barely use it or else I’ll go over the allowed data. Thanks a lot for being so deceitful. I wonder if they are trained to lie to clients to get them out of their unlimited data. As soon a my contract expires, I’m switching to Sprint or T Mobil or one of the other companies. Buyer beware, don’t ever give up your unlimited data plan!

I usually have the worst experiences at Verizon stores. This is the first and best experience I’ve had. Amazing customer service, real people who aren’t just trying to sell you shit. Rob is the best/​most authentic salesperson and helped me get in and out as quickly as I needed. Only Verizon store I will be going to I hate the one in Westwood they’re the worst. Tanya was very kind too.

Excellent service and literally I walked in and was immediately greeted and helped, these reviews seem off, at least on my visit. Nate did an AMAZING job, I went in cranky because I had destroyed my phone and I left happy with 2 new devices, Not only does Nate throw his phone across the store to prove his point on cases, literally, he gave me several options so I could have gotten the best deal, I can truly say I got the best service with deal included.

I came in when the new iPhone 6s came out because I needed the upgrade immediately, but months later I still feel sick about the way I was treated at this store. Nate tried to confuse me with payment plans and made me feel stupid for not wanting an iPad. He also made me feel silly for wanting to transfer my data and messages from my old phone to my new phone, as if this isn’t a necessity. Who is training these people? Also, 2 days after I get my new phone, I get the message that I’ve used most of my data for the billing period, which started a few days before, so obviously it was used in the manner in which they set up my phone, and I was never reimbursed for the extra charges. In the end, I even got talked into a mophie device and car accessory that I’ve never used, because he made it seem like I had to pick something, but it turns out I didn’t. It was only because I had been worn down for hours by his relentless «customer service» which was more like bullying. Whoever is running this place needs to be fired.

Customer service was terrible. Went in to have a glass screen protector put on my iPhone which has a few screen cracks already. When the employee applied the glass screen protectant rather crookedly I quietly asked if I could readjust it because it would bother me. She shot back with «how you gonna be OCD walkin round with cracks on yo screen» and then she just walked off… Her coworker Dom was embarrassed and apologized for her but it was still totally uncalled for.

I believe what Gloria is saying but if she had cracks on her screen and wanted to get a protector after the fact? um. talk about «hindsight is 20÷20». I give her review two stars but I give this place one star because I trust gloria, she seems intelligent

First of all the good news: the employee who assisted me, Ricky F., was terrific. He was knowledgeable and patient, and never tried to over-​sell me. I went in to possibly switch from AT&T to Verizon (and buy a new phone in the process) and I did. Ricky was always professional and polite.
Now the negative: Apparently the majority of people working there yesterday thought they were at a party. They were laughing and talking extremely loudly. Two others were tossing a foam ball back and forth across the sales room floor.
I have no problem with employees having a break and relaxing, but not on the sales floor in front of customers. I was trying to switch phone companies which included finding account numbers, entering passwords, dealing with fraud alerts, etc. Literally two feet away from me were the three employees laughing, gossiping, and talking — not the least bit concerned that I was trying to concentrate, get my plan squared away and get out of there. I was in the store for about an hour, so I witnessed a lot of unprofessional behavior. To make it even harder to concentrate, a loud alarm like an emergency door alarm went off at least twice somewhere in the store.
This was a complete contrast to the professionalism of an Apple store, where I would’ve made the purchase, but apparently Apple stores can no longer sign people up for phone plans with the various phone companies.
If employees want to laugh and gossip and throw a foam ball around, do it in the break room. I expect more from Verizon, or any store, for that matter. I would’ve walked out and stayed with AT&T if Ricky hadn’t been as professional as he was.

This will do for now until I get a hold of an email address to write to the corporate office. I walked in today expecting great customer service and I have to say that Tanya, who was a rep, tech, someone of no knowledge attempted to «assist me». I explained my problem and she basically gave no concrete response…“you might want to contact google… it doesn’t sound like a Verizon issue… how many contacts do you have.” Really?! Instead of standing, being lazy around the counter, do something!!! Someone who works in customer service should go beyond the call of duty to provide great guest/​customer service and this experience was something I did not expect. Tanya should have at least gotten my phone, played around with the settings, or at least pretended to know what she’s doing, but I didn’t even get that. Being a guest/​customer for over 20 some odd years, this by far has been the worse experience I’ve ever received. Even the phone reps are much more pleasant to talk to. The manager (Matt) was no help either because by the time I walked out, I was too disappointed and upset to even explain myself for the 3^rd or 4^th time. As a manager of the store, he needs to really retrain his employees in providing better customer service and train them to be knowledgable of the products they sell and provide service to. In addition, that store in general just needs some major restructuring! If you go into the store, avoid Tanya!!! 0 stars out of 5 if there was an option!

The worst customer service EVER! Spoke with Verizon earlier so I knew what I wanted when I went in. The staff there said they had no idea what I was talking about then I found the promotion sign right next to the phone I was thinking about getting. There are only 2 customers including myself in the store. I asked a girl ago worked there a question. she told me she was not a sales person and called one for me. 15 minutes later still not helped while I can see 5 employees on their phones. went up to one I asked if there were sales person they said yes but they were helping someone else I looked around the store and asked the other customer if they were helping them and they said no. I went back up to the counter and asked to speak with the supervisor I did initially. The sales guy said «I don’t have my keys to go into the back find the supervisor». REALLY you can’t walk around the partition to go in the unlocked door?! I walked out!

Came in with serious phone issues after locking myself out.
Dom White helped me for 2 hours and re-​set up my phone all the while helping other customers and his Co workers.
AND wouldn’t take even a cup of coffee from me!
6 stars not 5

I scheduled an appointment online to get the new iPhone 6s and kindly noted to have someone call me if the phone was not in stock, as I would rather visit the Apple store instead of wait 3+ days for a phone to be ordered and delivered. I didn’t receive a phone call or email apart from my appointment confirmation, so I assumed everything was good to go.
The next day, I punctually stopped in to this location on my lunch break. After waiting nearly 20 minutes for an employee to help me with my simple request, a woman approached my sister and me… the same woman we were watching chat with her colleagues for the last 20 minutes rather than help waiting customers. She proceeded to tell us that the iPhones we wanted were not in stock and that she’d have to order them. When I told her that I had made a note to avoid this inconvenience when booking my appointment, she snarkily laughed and told us that she’s worked here a long time and they don’t typically have appointments. After being made to feel like a complete idiot, I asked her how that could be possible when I received an email confirmation from
with my appointment location and time. Another snarky laugh.
Needless to say, we took our business elsewhere and purchased iPhones with no problem at our local Apple store. I still love Verizon as a phone service, but I encourage anyone looking to buy a phone or have a pleasant experience go elsewhere.

After being offered a promotion which included a free phone case and free protective screen, I was billed for both of them. It shouldn’t have taken three separate visits for multiple employees to explain such a confusing payment plan to me and my family. Are your employees lying to and swindling your customers, Verizon?

Wow what a** holes. The guy was aggressive and arrogant to my friend who is an old customer. I was moving from atnt but NO THANK YOU.
They should change the staff there. Change the manager guy with weird glasses.

I’ll continue to go to Best Buy where they are more hands
on.

Just joined to Verizon. And this place was super easy to work with. Armando Avila was very pleasant and helpful person. He help me to transfer my number from t-​mobile to Verizon. Thank you Armando. Really good job.

I now have the phone I came in for, Sony Xperia V3, which is Impossible to get at BestBuy and only other option was questionable online retailers. David, the manager, was super sweet and helpful when the store was unexpectedly busy. The reason I am writing though has to do with the awesome way the team dealt with a really angry woman referred by corporate, whose problem was solved and left a happy camper. Total freak-​out handled quickly, makes for much better environment… This is Hollywood, crazy is always about to start. easy in and out in a crazy part of LA is all you can ask for, thanks David for picking up slack, you rock!

I dont know what it is about huge companies that makes them think they can screw and lie to their customers. This store is the worst. I’m 46 and I remember in school we’d have to read this story and then answer questions about what we just read. Ya’ll remember that. it was called «reading comprehension» well employees at this store and I’d go so far as to say ALL customer service at every company, needs to make certain they employees know what they hell it is they’ve read or been trained on. Furthermore there needs to be a LISTENING COMPREHENSION test because these fools clearly to know how to LISTEN. They may HEAR what you’re saying but they are not LISTENING and there is a HUGE difference between LISTENING and HEARING and they require two very different skill sets.
I called this store three times and asked the same question «Do you have the NEW wireless charger for the NEW Galaxy S6 and S6 Edge and each of them placed me on hold and came back and said «yes we have it?» However when I walked in to purchase it they didn’t have it.
«We do have the wireless charger, just not the new one for the S6» is what all three employees, if you can call them that, said. One even added «I didn’t know there was a new one yet… Do we even have the S6 yet?»
TRAIN you staff, make sure they know what the hell they’re talking about. Make sure they fully understand what they are talking about it and STOP wasting the time of the very people who EMPLOY you simpletons.
There is NO SUCH thing as customer service at this store… well unless you’re shopping at Nordstrom.
Please STOP walking around with those stupid tablets in your hand that you DONT know how to use. Pretending like your actually doing something. We are not fooled by your IGNORANCE and inability to do your job.

All the stars are for Arsen, who helped me figure out the Edge plan, who didn’t try to up sell me, and who got me out of there in less than an hour when I upgraded my phone. Give this guy a raise.
Deducting one star because Verizon, as a company, has gone downhill. No customer care or service, and no customer loyalty rewards.

This place is cool if you enjoy being lied to. The reps here lack any form of customer service and seem to make up their own policies /​promises that they end up going back on. Even buying a brand new iPhone 6 and being a loyal customer for 11 years clearly doesn’t mean anything to this store and this company when it comes to redeeming a policy I was previously promised (the entire reason I bought a new phone).
Thanks for nothing. Done with this store and done with this company.

I’ve never written a Unilocal review, but this was so bad that I had to warn others. The customer service here is TERRIBLE. I went in during my lunch break to trade in my phone (within the 14 day exchange period) and the guy assigned to me spent the next 20 minutes telling me that I should keep my android and not be lazy, and learn the new operating system and to get over the learning curve.
I told him I was frustrated and just wanted to go back to my iPhone. He continued to fiddle with my phone and try and tell me about features that I told him I didn’t care about and would never use. I left by saying «So you won’t exchange my phone even though I asked you to?» to which he said nothing in response.
I’ll never go back to those assholes again.