U-Haul

The manager at this location, Supatra Matos, is a dishonest, hotheaded, disrespectful woman. She lied to me about a price (unfortunately for her I could read the poster hanging directly above her head with the pricing details clearly stated) and then spent about 45 mins maintaining that I was reading the poster incorrectly. She yelled at me, threatened to kick me out of her store, and refused to rent to me because I would not agree to the incorrect price. This disagreement got so heated that I resorted to calling the president of U-​Haul directly, which she ensured would lead to him agreeing with her ‘interpretation’ of their pricing policy (he didn’t and has since apologized).
Ms. Matos is barely managing her management position and needs to learn that she can not steal from people and get away with it. She tried to hustle me and has probably done the same successfully to many other customers.
All I can say that was positive from this experience is that I had an INCREDIBLY nice, polite, and hospitable interaction with Edwin, an employee at this U-​Haul location. He is a stellar employee who is focused greatly on customer service and should be promoted and rewarded with a more respectful work environment. Don’t work under Supatra’s fascist régime, Edwin! You are kind and capable and smart and caring and you can do better! 5-​stars for Edwin!
I eventually went to a different U-​Haul location in the neighborhood where they charged me the correct price for a weekly van rental with no debating, name calling, or screaming. They were friendly and, after telling them what had just happened, reinforced my strong sense that Supatra aggressively tried to rip me off.

Do your yourself a favor an DO NOT rent from this location. Rented a van for the day. I pulled into a gas station to fill up before returning to the location. Put the car in park, turned off the van, and hopped out of the van to see what side to fill on. The door swung open and closed and locked me out. This is clearly a mechanical issue as cars are set to automatically unlock when you put them into park. Had to sit outside for 1.5 hour to wait for roadside assistance to arrive.
The real problem occurred when I spoke to the manager of the location to bring the issue to her attention. Supy is not qualified to be a manager and has zero customer service skills. I asked for a small accommodation (10% off) and said that there isn’t a problem with the van. Here’s another reminder Supy. These are mechanical pieces of equipment and errors can occur sporadically all the time. Every auto manufacturer has dealt with mechanical problems and issued recalls on their vehicles. NASA does millions of test to make sure their their ships make it into outer space. But 1 mechanical issue could have it blow up into pieces.
My main reason for the call is to ensure this problem doesn’t happen to someone else in a similar or worse situation… what if a baby, or dog was locked in the van. Or what if someone gets out and their cell phone and wallet are inside the van, become locked out and stranded.
Here’s a bit of advise. Get a new job or learn some customer service Supy.
I’ve gotten more pleasure sharing this even further TERRIBLE experience with U-​Haul than I would have getting the $ 10 back (from a small 10% accommodation).
I hope that people see this and make smart decisions when renting U-​Hauls.
Take it from me the guy who got locked out for 1.5 hours.
It ain’t worth the stress and head ache.

Good friendly service at pickup, thank you; I’ll update my review if that changes when I return the truck.

Overcharged me for gas in an 8ft pickup truck I did not use! They lied and said I used 3 gallons of gas at 4.75 a gallon. Just used UHaul of Glendale… service was great. for a 10 ft truck they were charging only 3.99 but I bought my own gas. Haul of Hollywood gave me tank that was almost empty and then tried to charge me for the amount they were supposed to have in it. When the worker inspected my vehicle before lending it to me he shook his head during the inspection telling me that the truck was practically on Empty but I had enough to reach the gas station. Called customer service after the incident, she was no help. She basically said «Well, that’s what it says here». I will never go to this company again.

Not much to say. They did exactly what they said they would do and so did I.
It works.

Reserved a van for six hours only to find out they had no vans. They did the same thing to the guy checking out next to me. Nothing like a mandatory up-​sell. 3 stars for its convenience only.

I’ve just moved into the wonderful new neighborhood of Los Feliz, and I used this U-​Haul location to make it all happen since it’s wonderfully located between my old and new pad. Unfortunately, there are a lot of things I learned from this first venture with U-​Haul that leave a lot to be desired.
The biggest lesson of all is that even though you make a reservation months ahead of time, your truck can literally become unavailable 24 hours before your move. Yup! So for those of you who book movers — think again. This obviously happened to me and though it was pretty inconvenient, U-​Haul didn’t offer anything in compensation. Lesson learned though.
Anyway, moves only happen every once in a while, and I suppose there isn’t really a cheaper way to get it done. That being said, if I were you, I’d plan to do a move on a weekday or some other time that isn’t busy so that your truck reservation has less of a chance of being moved. Also, if you’re hiring movers to take stuff in a U-​Haul, maybe consider just paying them to use their own truck! Better safe than sorry. I think next time around, I’ll be going for this route instead.

I left my car in the U-​Haul lot for 2 hours while I moved my furniture. When I returned, the office was closed and my car was completely blocked in by trucks and trailers. Thankfully, my boyfriend was with me and after an hour of maneuvering, we barely got it out.
When I called a couple of days later to voice my concern, the manager basically said «Well, I’m really sorry… that you didn’t see the sign.» Really? As a native Angeleno who has felt the pain of parking tickets an, I always scout for parking restrictions. Apparently, the sign is hanging on a rail near the office somewhere, and there is zero signage around the actual parking spaces. Neither my boyfriend or I saw any kind of warning. Regardless — multiple U-​Haul employees saw me park my car, and said NOTHING.
Bottom line — regardless of the fact that there is supposedly a poorly placed sign somewhere, it’s common sense not to completely block in a vehicle that is clearly not owned by U-​Haul before closing up shop for the night and peacing out.
In the future, I recommend that employees tell customers before they take off in the rental that they can’t park temporarily in the U-​Haul lot. Would be a nice courtesy.

Rented a 10′ truck this past weekend and it was extremely easy. I had to wait longer than anticipated to get the truck but besides that, it was an easy and painless process. All the employees I interacted with were extremely pleasant and helpful. Would definitely use their services again.

I rented a moving truck this weekend and had low expectations based on the previous reviews here. I was pleasantly surprised!
My reservation was made online and they had it in the system fine. The website also says they’ll give you $ 50 if the store doesn’t have your reservation when signing up.
Check out was very swift and pleasant, and check in was even moreso. The terms regarding gas and damage are totally clear. Honestly I was floored by how easy everything was, I have no reason not to give 5 stars!

I had the worst experience there. Before hand the reservation was changed to a further location to me, I was told they didn’t have a cargo van which is why they changed the location, and they gave me a truck instead. There were 3 vans in the lot. The gentleman named Roman, signed me out, I told him that Elio said the day before that I would only be charged cargo van price for mileage, he was like no there’s nothing I can do, and wasn’t going to do anything until Elio actually came over, and I said you told me yesterday the mileage would be the same, he told Roman that was the agreement, and finally Roman changed it, even though prior he said there was nothing he could do. he then told me the amount of gas that was in the truck and I left without checking the gas amount, which was not accurate, there was half a tank of gas in the truck, I called let them know, and they said that since it was after hours they would have to get back to me in the AM after checking the mileage. I ended up getting there before they closed and saw Roman again. I explained the situation, and even though he’s the one that checked me out, and knows I signed the paper without checking the truck he said I told you to check the gas, he never did. He tried to belittle me and make me feel dumb, saying that it’s my fault, he’s not responsible for customers if they aren’t smart enough to check the gas. It became an argument, and I decided to remove myself from the conversation, I went inside to tell Elio the situation. I only drove 16 miles, and I put the tank back at the amount of when I first got the truck. He told me the best he could do is split the cost, that he couldn’t waive it, the difference was 40 dollars, that’s after already paying 40 dollars on a 20 dollar rental, and putting 25 in gas. Initially I was going to go back to show him the purchased receipt, but when I went outside to my car I was blocked in by a Uhaul, I saw Roman, and in a stern voice I asked can you move that truck, he then got into my face and said you can say please, I said excuse me? He said you don’t have to be rude, and I said look man there’s already a problem here, you’re not willing to help and I need to go to the gas station. He then proceeded to just stand in front of the Uhaul truck and said in not leaving. I couldn’t believe it. I said can you just move so I can get out of here, he stayed in my face and said I’m not moving you should have said please. It took the actual people that had rented the truck to move it. And I said to him I’m calling corporate you’re being a real asshole, and he’s like yeah yeah call corporate they won’t do anything, my name is Roman make sure you tell them. I was so shocked that this situation happened, all over gas. I make money I only rented the truck to move a couch, I wouldn’t have made any fuss about it if it wasn’t about the principal. I was so shocked and shaken up that I decided to leave and not come back. I’m still in disbelief that this happened.

EDIT: Happy to report the manager responded (same-​day!) to my customer service call and graciously refunded three out of the four gallons I was mistakenly billed for, exactly as requested. Thanks for that!
(Manager had been out at the time of the vehicle turn-​in and apologized for any difficulty.)
Bottom line: their brand new vans are wonderful, do check your paperwork, if you have issues, ask to speak to manager, she’s on it :)
Original review follows:
I drove a brand new van just 20 miles, without the AC on, and was charged for FOUR gallons of fuel.
I have a dispute resolution ticket with U-​Haul Corporate open– will update with results. Customer service people at 800-​GO-​UHAUL seemed like nice folks.
I’ve asked them to refund three gallons out of the four. I’ve been promised a response within three days.

very friendly staff

Awful. 1 employee 8 people waiting.
Employee just said ‘Hey…doesn’t bother me… u can leave any time I want.’ Nice

Monopoly, they are the only company that rent trailers, they treat you bad, they don’t respect reservations. Twice I booked a month before, I called again to be sure they have the trailer so no last minute surprise, and oops they did it again, one day before no trailer.
The only option is cancel, and deal with it, very unprofessional, no more U-​haul.

BEWARE!
TAKE A PICTURE OF YOU GAS GUAGE AND MILEAGE BEFORE YOU LEAVE THEIR LOT.
I rented their truck with the gas guage just under half, thinking nothing of it. Having put in $ 10 gas I returned it at the same level and they told me it needed to be filled a little more, either by them $ 8 or by going around the corner and doing it myself, which I did having to add another $ 10 which hardly moved the gas guage.
They have serious problems with the guages I believe. I will take this review down I receive a phone call I was promised.

This place is a joke. If you are coming to rent, return, or whatever else be ready to wait.
They only had 2 people working on a Saturday afternoon. When we showed up to return the rental there was only one person in front of us, yet we had to stand there for over 30 minutes just to return it. (Since I had checked in on Unilocal I had a time stamp to prove it!)
They clearly don’t understand the need for more staff on one of the busiest days of the week. I think they just take advantage of the fact that there aren’t a lot of other choices in the area. If you can find another option — take it!

Had a fantastic pick-​up experience but upon drop-​off, Luis tried to scam me extra $ for the cleaning fee.
To quote him: «We can charge whatever we want. It says MINIMUM $ 15.» I opened up the UHaul, showed him the sticker where it says «$ 15 cleaning fee», NOT «minimum». He still tried to get more money out of me, saying that the dust couldn’t be cleaned even with a mop (which is ridiculous, as I saw his manager Supatra simply hosing it down with no problems immediately after). He made me pull out the contract, in which he still couldn’t find anywhere that he could legally charge me more than $ 15. After speaking to his management, they came to understand that small trailers only have a $ 15 cleaning fee, and he may have been confused with the larger trucks.
The fault here however, is not that Luis didn’t understand his own UHaul policies, but in the attitude he gave me during the process. A word to management — either fire him or retrain him in customer service. To try and argue with a customer on what your business policies are and squeeze a few extra bucks out of them without due cause is not the way to conduct business.
5 stars for pickup, 1 star for drop off.

This place has never let me down. They always have the trucks. They don’t try to rape you on gas and the people are at least of average intelligence. Aside from having to move, I have minimal complaints.
You do get harassed by illegal immigrants and homeless dudes trying to make some cash. PS pick the illegals over the homeless guy if you have to get another body…

It’s difficult to review a U-​Haul location because the experience of self-​moving is horrible. I can’t think of anything worse than hurriedly loading up a truck with flimsy, overpacked boxes. It’s a form of torture only a few lucite souls can receive in grace.
I’m not one of these saints. Moving for me is a gritty, exhausting struggle performed in anger. I grind my molars with sheer determination, but the ordeal consumes everything patient and humble in me.
My rating of U-​Haul is determined with this in mind. There’s no way to make moving pleasurable. Whatever unexpected turn of events requires it, it can not be fun. It just can’t.
Fortunately, if you have the foresight to reserve your truck online and fill out the check-​in information, you’ll be on the road in five minutes. The rates are calculated fairly and I’ve never felt scammed.
If that’s the only upside to moving, it’s worth rewarding… but only three stars.