Suntrust

I have been a loyal Suntrust banker since I became a Florida resident. I usually bank at the branch in Hallandale since I worked nearby and I rarely needed to go to a branch. My office moved and I had to go in for few reasons recently and I could not be more unhappy with this Hollywood location.
Compared to the Hallandale location, the service is terrible. They are not very friendly and not very accommodating. I pulled up at about 4:03 (branch closes at 4:00), and the woman practically slammed the door in my face. She also failed to mention, which I had to figure out on my own, that their drive-​thru was still open.
This morning, I had to make a withdrawal and I pull up to a broken ATM. Of course– this branch made my life harder again and I had to park my car and wait the 3 min before they opened to withdraw money, and a line has already formed since their ATM was not working.
If you are a «small» bank compared to the Banks of America of the world, wouldn’t customer service be your top priority?